Customer Care Executive
Resume:
Resume Summary
E-mail: **********@**********.***
Mob: +971-*********
Resume Title
Graduate with more than 9 years of experience in Customer Service & Sales Articulate and very effective working with people of different ethnics and profiles. Strong communication, interpersonal and presentation skills. Quick learner, Energetic.
Professional Experience
Currently working with ASTORIA HOTEL (DUBAI) as an Executive Secretary since (25th May 2015 till Present)
1.Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files. 2. Greet visitors and dealing with telephone and email enquiries, transfer calls to appropriate individuals, and direct them to the appropriate persons according to their needs. 3. Creating and maintaining filing systems, scheduling and attending meetings, creating agendas and taking minutes.
4. Keeping diaries and arranging appointments.
5. Managing biometric data for staff attendance, photocopying and printing various documents, sometimes on behalf of other colleagues
6. Arrange conferences, meetings, and travel reservations for office personnel. At Tata Consultancy Services as a Process Associate since (17th June 2014 till 5th March 2015)
At Yathaarth Diagnostic Centre as a Receptionist since (1st Feb 2013 till 28th May 2014) At 3 Global services LTD as a customer care executive since (16th June 2008 till 5th Jan 2013)
1. Meet and exceed customer satisfaction within the quality parameters. 2. Assist Customer in understanding their bills, products. 3. Retention Team
At Sitel-India (Andheri) worked for GMAC as a Collection agent since (June 2005 till October 2007)
1. To offer the best offer available to the customer. 2. Disclose code share.
3. Solicit for value added services.
4. Review reports.
5. Meet and exceed customer satisfaction within the quality parameters. 6. Disclose the commitment rules for a particular service. Achievements
Best Agent overall for (QUALITY) for 3 consecutive months, in Sitel- India.
(SITEL MUMBAI)
Best Collection Advisor for GMAC in SITEL for a 3Rd Quarter in Sitel India. Best Advisor for Save rate for December 2009 and January 2010 at 3 Global Services. Summary of Qualifications
Successfully Passed TYBA (Arts) from CMJ University in 2012. Successfully Passed H.S.C (Arts) from MVLU Jr College (Andheri) in 2004. Successfully Passed S.S.C from ST.JOSEPH HIGH SCHOOL IN 2002. Personal Information
Name: Janet Rodrigues
B-203 Sheetal Swar, MTNL Rd,
Sheetal Nagar,Mira Road (E)
Thane 401107
Date of Birth 08 Sep 1984.
Gender Female
Nationality India
Languages Known: English, Hindi,
Konkani, and Marathi
Email:**********@**********.***
Mobile:+971-0502571743
+971-0524709464
Current Location:DUBAI
Interest: Travelling, Cooking, And
Listening Music.
PASSPORT DETAILS
PASSPORT NUMBER: G8284758
ISSUE DATE : 25TH MARCH 2008
EXPIRY DATE: 24TH MARCH 2018
PLACE: MUMBAI
JANET RODRIGUES
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