Mariam Mohamed Kamal Aly

• Personal Data

Address El Narges District - Fifth Settlement – New Cairo

Mobile +2-010-***-**-*** - +2-010***-*****

Email addjh2@r.postjobfree.com

Date of Birth 17/06/1981

• Personal Summary

Starting my career life early has given me the opportunity to gain valuable knowledge and skills that I am still multiplying on over my years of experience, I had successful opportunities to work in Hospitality, Education and Automotive.

• Career Objective

I am seeking a job in a multinational organization in which I could mainly learn, develop & gain experience

due to my potential, previous work experience and my flexibility, coping with all atmospheres of different fields. I am looking forward to work as Senior Executive Assistant / Office Manager.

• Education

High School Diploma - El Nasr Language School Year 1999

Bachelor of Literature-English Department Year 2003

• Work Experience

President Executive Assistant at Honeywell International August 2018 – till present

• Filing and retrieving corporate records and documents.

• Preparing for meetings and interviews.

• Arrange conference calls.

• Greeting visitors and deciding if they should be able to meet with Country President according to his

calendar.

• Using various software, including word processing, spreadsheets & SAP Concur.

• Making travel arrangements including flight bookings & hotel reservations.

• Issuing Invitation letters for all coming Honeywell employees worldwide.

• Settling all expenses related to the Country Manager.

• Performing office duties that include ordering supplies and managing a records database.

• Sorting and distributing incoming faxes, mails, and other correspondence.

• Provide general administrative support.

• Supervising of reception desk to insure business efficiency.

• Managing the Country Manager calendar and act accordingly.

Chairman Office Manager at Nissan June 2016 – July 2018

• Organize meetings, functions, conferences and taking minutes of meeting.

• Arranging appointments.

• Organize and coordinate all Vice Chairman Travel and accommodation arrangements.

• Dealing with correspondence, complaints and queries.

• Preparing letters, emails and reports.

• Liaising with staff, suppliers and clients.

• Implementing and maintaining procedures/office administrative systems.

• Attending meetings with management.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Contributes to team effort by accomplishing related results as needed.

Certified Senior Sales Executive at Bavarian Auto Group January 2012 – June 2016

• Implementation of retail sales annual and monthly plan to achieve the set target of the department.

• Generating daily, monthly and annual retail sales reports.

• Receiving all retail customers.

• Representing the retail sales in all events.

• Maintain and develop a computerized customer and prospect database.

• Respond to and follow up retail sales enquiries by post, telephone, and personal visits.

• Maintain and develop existing and new customers through planned individual account support, and liaison

• with internal order-processing staff.

• Develop a trustworthy relationship with customers.

• Assess customer`s needs and explain the company products to them.

• Quote and negotiate prices and prepare and record contracts.

• Achieve the sales objectives set by the showroom manager.

• Carry out special tasks assigned by the show room manger.

Administrative Assistant at Bavarian Auto Group – BMW January 2009 – October 2010

• Handle all possible office work and duties completely independent even during

• Absence of the Showroom Manager.

• Handle and distribute incoming and outgoing mails & faxes.

• Put-down dictated reports, faxes and letters into script form.

• Fix appointments for Showroom Manager with both staff and external visitors.

• Translate documents: English / Arabic.

• Maintain database (Deputy GM for Retail Sales of contact addresses, telephone and mobile.

Office Manager at S.A.P. Arabia February 2007 – December 2008

• Dealing with stationery needs and provide all departments with them.

• Follow up on both local and international calls.

• Handle all secretarial duties such as writing letters, memos, emails and minutes of meetings.

• Initiate and follow up on purchase orders.

• Handling Filing system.

• Arrange both flight and hotel reservations.

• Assist in marketing events like seminars and exhibitions.

Admission Officer at MSA University February 2006 – February 2008

• Register new students in their faculties.

• Handling problems of students and solving them .

• Provide training for students in summer vacation at Admission Office.

• Follow up on students' documents.

• Organize English Placement Exam for new applicants.

• Handling telephone calls and answering all inquiries about the property.

• Revising all documentation of students and ensuring that they are correct.

• Follow up on attendance of students and their performance with their faculties.

• Follow up on papers and documents with Ministry of Higher Education.

Receptionist Shift Leader at Four Seasons at Nile Plaza July 2004 – September 2005

• Create a warm and welcoming arrival for guests, ensuring effective and efficient check-in.

• Ensure that VIP guests are provided with personal, attentive, and caring service and ensuring guest satisfaction.

• Efficiently coordinate the day-to-day operation of the front desk and provide leadership at the front line level.

• Provide customers with courteous services, solving their problems.

• Handling problems and solving them to ensure that all customers leave happy.

• Facilitate a quick and efficient departure of guests, by revising all invoices and statements before checkout.

• Providing guidance and making decisions in critical situations.

• Oversee the smooth running of front office department.

Receptionist at Conrad Cairo Hotel September 2003 – July 2004

• Receiving and registering of guests.

• Answering telephone calls and occasionally taking reservations.

• Coordinate with other colleagues as one team.

• Ensure that guests' needs are always met efficiently and professionally.

• Ensuring maximum guest satisfaction in consistent with company standards through

• Ability to communicate with people at all levels.

• Organize different documents.

• Handling problems of guests and following up on them.

• Ensuring of smooth and quick checkout for guests to leave happy by enjoying their stay

to the last moment.

• Certificates

Product knowledge certificate (1/2012)

Certification Training for Sales Advisors from BMW Germany (February 2015)

Certification of valuable contributions for the opening of Four Seasons Cairo at Nile Plaza (2004)

• Training courses:

Microsoft office Diploma (Grade: Excellent) (7/2001 to 9/2001)

Business Communication and Administrative skills Workshop 1/2010 (BLI Consulting & Training Center)

Problem Solving from BMW Training Academy

• Languages:

Arabic Native Language

English Excellent

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