LASHORON SMITH

CELL 904-***-****

addjgp@r.postjobfree.com

SUMMARY

Motivated and dependable team contributor, with a reputation for excellence and high-quality service to internal partners and external clients. Skilled in researching and analyzing problem situations and finding creative solutions. Good eye for detail, with a keen perception for extracting important data. Well organized; capable of excelling within complex fundamentals/procedures. Sharp, quick learner; willing to get involved.

EXPERIENCE

Payspan Health Jacksonville, FL 2016- 2020

Provider Service Specialist

Responsible for delivering technical support services, while ensuring a superior interaction with the customer, as it relates to the provider registration services of Payspan Health.

oTroubleshoot customer technical issues, in response to various user communications, by promptly and accurately researching, analyzing, and resolving inquiries; or escalating problems as needed.

oActively increase provider adoption by encouraging registration services during outbound call efforts.

oIndependently remain abreast of departmental procedures, and problems reported to the department, to proactively determine a solution, to maintain quality relationships with providers.

oAssist with maintenance of problem knowledge base, to ensure accurate FAQ’s and training materials for users.

oEfficient utilization of multiple internal systems and online applications, while documenting all activities in Salesforce.

Wal-Mart Jacksonville, FL

2010-2016

Customer Service Associate

Responsible for ensuring that prices and quantities are correct and collect payments. Also assist customers by explaining or recommending items, answering questions, and processing exchanges or refunds.

oSmile, greet, and thank customers with a positive attitude

oStand for long periods of time while checking out customers quickly and accurately

oKeep your area clean and presentable

oAnswer customer questions and help them with their needs

oBe available to assist associates across the store as needed

oStock and inventory

Super Duck Pre-School Jacksonville, FL 2009- 2010

Daycare associate

Responsible for organizing and leading activities for the students along with the nursery.

oResponsible for maintaining a curriculum of activities and learning for the academy.

oIndependently work with little to supervision while assisting fellow associates with day to day task within the academy.

oInstruct the facility with meal prep in addition to ensuring the children had adequate rest time.

Safe Touch Security Jacksonville, FL 2007–2009

Customer service representative

Responsible for billing related questions while resolving billing disputes and/or discrepancies.

oInitiate outbound calls to correct bill payment errors made by the client.

oPost unidentified payments to the correct account. initiate necessary collection efforts.

oParticipate in internal quality improvement plans for the organizational structure of the teams.

Aramark Food Services Jacksonville, FL 2000–2007

Food and beverage handler

Responsible for preparing and/or building food items while providing customer service and adhering to food safety regulations and guidelines.

oPreparing food and beverages in a safe and clean environment.

oCleaning of equipment while maintaining proper storage.

oProviding inventory to ensure supplies are adequately stocked to ensure customers have what is needed.

oCash handling when needed at the register.

EDUCATION

TECHNICAL SUMMARY

Edward H. White High School 1985-1987 Jacksonville, FL

Microsoft office

45 WPM

10 Key

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