DOTUN OLADEJI

(***) *** - **** addjfz@r.postjobfree.com

PROFILE

A Senior Business Analyst with over 10 years’ experience of system implementations, integration and continuous application improvement across multiple domains – Healthcare, Financial Services, Insurance.

Good experience in the management of projects – agile and waterfall and involved in the full SDLC from requirement gathering/analysis, through to continuous service improvement. Experienced in the use of ServiceNow as an ITSM and test management tool, this includes involvement in version upgrades and instance enhancements. Result-driven with strong leadership, and interpersonal skills, and a good team player with a proven ability to excel in stressful environments and juggle competing priorities.

CORE SKILLS

Excellent Communication

Requirements Gathering

Stakeholder Management

Critical Thinking

Testing – SIT, E2E, UAT

Facilitation/Presentation

Problem-Solving

Negotiating and Persuasion

UML

Database Interrogation

Agile Working

Time Management

Data Analysis/Mapping/Migration

Process Definition

Defect Management

Adaptability/Flexibility/Multitasking

Training the Trainers

Enterprise Implementations

WORK EXPERIENCE

SENIOR BUSINESS ANALYST/TEST LEAD - LIFETIME PET COVER LIMITED 11/2019 – 04/2020

Outline:

Senior Business Analyst for an insurance transformation project, evaluating a Policy Administration System (Aquarium) and its integration with cards and credit payment services, and a claims system via API calls.

Key Responsibilities:

Elicitation and documentation of all requirements for the transformation project to cover the implementation of the Policy Administration System, deployment of JIRA and any required test add-ins and reporting.

Led the design of the target state, conduct a gap analysis, and develop executable roadmaps to enhance the business processes.

Led the mapping out of business rules and process workflows including incident management.

Led the configuration of JIRA and any required add-in for test management (Zephyr), document management and collaboration (Confluence), and reporting and dashboard creation (Status and Progress Report Gadget).

Created statement of works for vendors to form the basis for testing

Created reports and dashboards within the business software based on user roles.

Documented knowledge in a repository and trained the trainers.

Key Achievements:

Test plan creation and defect management to ensure sprint traceability.

Designed and delivered training to trainers and senior business users and created user guides.

TECHNICAL BUSINESS ANALYST- DELOITTE LLP (AUDIT & RISK ADVISORY) 02/2019 – 10/2019

Outline:

Worked on the deployment of a CMS designed for Prudential to review annuities and derive redress for non-advised annuity sales as directed by the FCA. Reviewed current workflows, and recommended changes for implantation based on business/functional requirements.

Key Responsibilities:

Elicitation and documentation of requirements and the creation of functional specifications relating to the issue and the intended solution

Worked with technical project stakeholder to estimate development efforts and leverage resources across project tasks as necessary

Led the configuration of the Agile Development module within ServiceNow as a test management tool including dashboard and report creation for monitoring and measurement.

Lead the design of process workflows in line with defined business rules.

Created a document repository for information aggregation

Managed the validation and implementation of enhancements to the CMS applications, and served as a technical support contact.

Led the defect management meetings to discuss defects raised and ensure that the responsible party took the necessary action to resolve the defect(s).

Analyzed and mapped data pre-migration and post-migration to the CMS.

Key Achievements:

Completed the testing activities 2 weeks ahead of schedule.

Documented and transitioned knowledge to the support team for use as BAU.

IT BUSINESS ANALYST @GUY’S AND ST. THOMAS’ HOSPITAL 02/2017 – 01/2019

Outline:

Business Analyst for multiple IT healthcare initiatives including the BizTalk Integration Engine Upgrade Project (from 2009 to 2016), Windows as a Service (WaaS) Upgrades, ServiceNow Upgrade and layered WAN deployment.

Key Responsibilities:

Facilitated workshops, presentations, group meetings and 1-2-1 sessions as necessary to elicit business requirements for project scoping.

Collaborated with project managers to plan analysis work using data captured in the field and highlight risks and issues.

Conducted regular meetings ensuring Project Tracking and control during the Execution Phase

Participated in the assessment of workflow and clinical processes, mapping current, and designing future states based on requirements and SMART business goals and objectives agreed with stakeholders.

Collaborated with technical architects to produce design documents for the solutions including their integration into the estate.

Designed and documented user guidance/technical documentation for software solutions.

Effectively communicated capabilities in a manner that aids user understanding and confidence that an initiative will deliver what is required.

Translated high-level business requirements into detailed use cases and user stories and worked closely with the development team and the business to support progress of these to completion

Translated IT systems requirements into functional specifications and detailed test plans.

Monitored application and systems deployment, providing support to users during deployment.

Key Achievements:

Configured the test management module within ServiceNow, migrated test plans and scripts and trained test team members on the use of ServiceNow as a test management tool.

Introduced the use of a Kanban board as an agile testing/project management tool and coordinated the daily stand up activities.

IT QUALITY ASSURANCE/DATA ANALYST @GUY’S AND ST. THOMAS’ HOSPITAL 02/2016 – 01/2017

Outline:

Part of the test team for the Enterprise Windows 10 (Azure Infrastructure) and Office 365 migration/rollout to over 16,000 Users, and Windows as a Service (WaaS) Implementation for successive build upgrades and mobile device provisioning and deployment using Azure. Remit included testing, training, build deployment, and end-user training.

Key Responsibilities:

Applications discovery and Windows 10 build version control and test in UAT before any ring deployment.

Executed test cases and coordinated Users Acceptance Testing by the business users.

Logged issues and updated AppTracker with relevant supporting documents.

Investigated and analyzed application defects resulting from migration activities.

Communicated daily test progress and metrics to the Test Manager.

Attended daily stands-up and all planning meetings.

Resolved BAU issues within ServiceNow, ranging from small bug fixes, form layouts, or notification updates.

Worked with transform maps, data sources and different transform scripts for data loads and management.

Designed, developed, documented, and deployed enhancements within ServiceNow.

Created periodic reports for senior stakeholders using ServiceNow, Qlikview, SCCM, Air Watch and SNOW.

Administered ServiceNow user accounts, groups, and roles with the relevant access and permissions levels.

Creation of catalogue items, record producers, reports, and knowledge base articles.

Worked on email notifications, inbound actions, reports, gauges, and home pages.

Managed software assets including licensing and usage monitoring using SNOW software manger and vendor engagement.

Key Achievements:

Leveraged on stakeholder relationship to influence user attitude towards the Windows 10 upgrade project and the mobile device project to maximize uptake, and end-user training on devices usage and associated risks.

Other Key IT Contracting Roles

QUALITY ASSURANCE ANALYST @BARCLAYS BANK 07/2015 - 02/2016

QUALITY ASSURANCE ANALYST @RBS Bank 06/2014 – 05/2015

QUALITY ASSURANCE ANALYST – MANUAL/UAT @NATWEST BANK. 08/2013 – 05/2014

QUALITY ASSURANCE ANALYST - WEB/MANUAL/UAT @PRUDENTIAL Insurance 09/2012 – 06/2013

QUALITY ASSURANCE ANALYST @GUY’S AND ST. THOMAS’ HOSPITAL 08/2010 – 08/2012

A member of the different project test team that performed Quality Assurance and Testing tasks relating to Business and IT changes across the full software delivery life cycle (SDLC), including UAT.

SERVICE DESK ANALYST @GUY’S AND ST. THOMAS’ HOSPITAL 11/2007 – 07/2010

TECHNICAL SKILLS

Test Management Tools and Methodologies: HP ALM, Team Foundation Server (TFS), Migration Studio, Katalon, AppTracker, Postman, ServiceNow, JIRA, Gliffy, Kanban, and Confluence. Agile and Waterfall.

Database and Language: MSSQL, HL7.

Applications: MS Office and MS 365, MS Visio, MS Project, SNOW, ServiceNow, SharePoint, Primavera P6, QlikView, Air Watch, MS Azure, Active Directory, SCCM, and AppV.

OS and Environments: MS Windows 7/8/10, Windows Mobile, Mac OS, Mac IOS and Android. Citrix, Citrix XenApps and Microsoft Terminal Server Farm

EDUCATION & PROFESSIONAL QUALIFICATIONS

BSc. Chemical Engineering

ISTQB Software Testing

Six Sigma (Yellow Belt)

ServiceNow Certified System Administrator

ITIL Foundation

Prince 2 Foundation

Scrum Fundamentals Certified

Practitioner Certificate in Business Analysis Practice (in view)

PROFESSIONAL TRAINING AND MEMBERSHIPS

SNOW (Software License Manager) Systems Administrator

Kepner-Tregoe Problem Solving and Decision Analysis Workshop

Member, International Institute of Business Analysis (IIBA)

VOLUNTEER ACTIVITY

U13s boy soccer team coach – TDA FC, August 2018 to date

Club Welfare Officer – TDA FC, December 2019 to date

REFERENCES

Available on request

Contact this candidate