Employee Relations Manager

Villa#*, Abu Hamour

Doha, Qatar.

Mobile Phone: +974-********

*********@*******.***

Vanessa R. Lazarus

Human Resources Professional

Career Summary

Extensively skilled, competent and result-driven, experienced HR Professional, putting forth over 17 years of experience in Healthcare, Oil & Gas Sector, Freight & Logistics, Aviation & Construction Industries within Qatar, with an exceptional experience and understanding of:

HR Administration

Coach Trainer / Team-Leader

Recruitment / Personnel

Training / Learning & Development

Time Management

Qatar Labour Law / Immigration

Communication Skills

Customer Service & Conflict Resolution

Dexterous and expert, results oriented HR professional with extensive experience in planning and directing all areas of Human Resources that include but is not limited to: benefits, compensation, employee relations, on-boarding, payroll, performance management, policy and procedures, recruitment, safety, supervision & training. Delivering strategic direction for improved efficiency and maintenance. Adept at moving into new environments and extrapolate from the existing experience to quickly adapt to new ways fluently.

Career Objective

Human Resources Management professional encompassing the entire spectrum of Human Resources, seeking a relevant position where my experience will enhance a company’s overall strategic plan and direction, and allow me to build a long term career that lets me focus on my professional growth.

Education, Certification & Trainings

Career Advisor in collaboration with Kuder (USA) & Qatar Foundation, Doha- Qatar

Certified Human Resources Professional &

Manager (ACI USA) – Doha-Qatar

Bachelor of Arts – English Literature & Education

D.A.V Post-Graduate College, India.

Master of Business Administration (online)

Amity University, India.

Professional Career Path

Wrightmen International 01 Mar 2019 - present

Consultant

Managing various projects – Recruitment, Payroll, Policies and Procedures, Employee Relations, Training, Performance Management etc.

Managing and organizing client meetings.

Handling confidential projects like Staff Acquisition & retention, promotion and payroll etc.

Prepare reports and analysis for presentation to clients.

Liaising for payments on projects, managing invoices etc.

Advising clients on best and most suitable methods and practices.

Analyzing company’s HR programs and recommending solutions

Ensure services are in compliance with established policies and procedures and State law and regulations.

Assisting with development and coordination of recommended changes.

Conducting audits of compliance

Mind Institute – Human Resources Manager 15 Apr 2018 – 31 Dec 2018

Plan, direct, and coordinate human resources activities for both, Mind Institute, a special needs centre and The Little Academy Nursery:

Recruitment

- well versed with the ATS - applicant tracking system (sniper-hire).

- advertising for vacancies on various Job boards, screening resumes - online and initial telephone interviews, forwarding to the Line managers.

- organizing and conducting face to face interviews

- offer letter preparation, negotiations etc.

- preparation of employment contracts liaising with Ministry of Labour.

On-Boarding

- booking air-tickets and arranging for welcome baskets and cash advance for new staff.

- organizing and setting up accommodation for new joiners.

- conducting HR induction of new employees - reviewing HR policy and procedures, accommodation policy and confidentiality agreement.

Personnel

- Over-looking payroll process, staff loan deductions, allowance, bonuses etc.

- TAS -Time attendance monitoring, approvals, deductions etc.

- Performance management, review, appraisals etc.

- Employee Termination–meeting, review final settlement, exit interview etc.

- Involved in implementation of the Septa AgilePlus HR System, a new system for all HR records and data of employees.

Employee Relations

- policy development, citation, and documentation

employee Relations and grievances

Sidra Medical & Research Centre - Coordinator Recruitment Activation / Operations 01 Feb 2017 – 31 Oct 2017

(MD properties Consultant)

Sniper hire (ATS) update with relevant status on a daily basis

Auditing spreadsheet maintained by the agencies for recruitment campaigns and regular follow ups on the status of the applications

Follow up on QCHP licenses, coordinating with agency and Sidra Licensing Team

Applying for work visa for candidates using the HRSS system, ensuring all relevant documents are attached.

Coordinating recruitment, on-boarding and employment process, managing day-to-day operational recruitment activities.

Initiate and monitor the reference checking process, Hire-right

Managing the offer process including gathering required documentation, salary and commencement of negotiations.

Primary point of contact with candidate and hiring manager throughout the mobilization/on-boarding process.

Providing candidate status updates to hiring managers.

Initiates, monitors and ensures all pre-employment mobilization/on-boarding processes are completed, including background investigation, medical checks, medical license approvals and visa processing.

Qatargas Operating Co. Ltd. – HR Assistant- Human Resources Department 19 Jun 2013 – 17 Dec 2015

(Casual Employment Contract)

Personnel Administration Division

Create new hired employee details in the SAP once an employee is mobilized and joins the company.

Create pro-rated leave quota for new joiners in the SAP, i.e.- annual leave, sick leave, leave without pay etc., depending upon their entitlement and contract type.

Computation of annual air-fare, club, health-card and other allowances and raise workflow requests on behalf of the employee, for them to receive the amount in the next scheduled payment cycle.

Timely action to all requests raised through HR Service desk by the assigned group.

Appropriate coverage of the PA Service desk telephone system to respond to queries raised by employees.

Preparation of various HR related letters required by the employees i.e. Bank Introduction, Embassy Letters etc.

Analyze & process Education Assistance Allowance, Student Travel, Compassionate Leave Ticket, Medical for Visit Visa & RP, RP Renewal, Furniture Grant etc., claims of employees, verifying accuracy of data.

Verify Over-time sheet of shift employees and submit to payroll for processing

Final settlement Computation for employees on de-mobilsation.

Recruitment Division

Supporting the Senior Recruitment Supervisors in coordinating the candidate logistics and mobilization

process.

Monitoring and checking for approval, significant diversity and providing reliable databases.

Checking database to maintain accuracy and quality, providing high level of clerical support to unit

activities.

Analyzing and Screening Applicant Data (logistics)

Managing and Administration of HR Records

Sourcing of reliable information

Liaising with the line departments and the candidates

Arranging telephone and face to face Interviews

Arranging for visa, flights, hotel booking and welcome pack for candidates.

Preparing Salary Advice, Salary Offer Letters, Approvals etc.

Qatargas Operating Co. Ltd. – Secretary / Administration Assistant 06 Feb 2012 – 31 Dec 2012

(Casual Employment Contract)

Engineering & Ventures Department

Maintaining spreadsheet of both Incoming and Outgoing Transmittals, and ensuring proper circulation

and distribution.

Greet & direct visitors to the appropriate areas. Notify concerned staff of their presence/arrival.

Basic filing, copying, typing, data entry and word processing. Maintains stationary Stock for technical

staff’s requirements. Retrieval of records as needed and directed.

Screening incoming calls (information) and re-directs to appropriate personnel, Relaying information in

an accurate and time efficient manner.

Provides support for efficient departmental operations: processes of equipment and supplies; responsible

for incoming and outgoing mail.

Operates and assists in the maintenance of office equipment, i.e. fax, personal computers, multi-line

telephones and copier.

Maintains the Manager’s calendar; notifies the Manager of changes. Sets up meetings as instructed or

as required, notifying all necessary parties.

Coordinating the offshore passes for operations staff going offshore, internal passes for QG site and also to other sites in Ras-Laffan.

Performs other related duties as assigned.

Learning & Development Department

Working for the, Qatarization Division, which looks after the assessment, recruitment and development of Qatari Nationals. Managing National Graduates, Trainees and Scholarship students.

Focal point of SAP for the Qatarization Division, create purchase orders and prepare service entries in SAP for all long term development contracts and purchases.

Communicate with local and external providers and educational institutions for the placement, progress and involving employees on development assignments and scholarship programs.

Arrange placements test for CNAQ students as per advise Head of Qatarization & Scholarship Coordinator.

Prepare training agreements and other documentation for Nationals on long term assignment and on scholarship programs, remind departments of the due dates in the submission of any critical

documentation required.

Organize the 4 quarterly counseling sessions per year for the development progress tracking of all National Graduates together with the Development Specialist

Administration of Qatargas Internship and work familiarization programs.

Provide administrative support in the conduct of the English Language Level testing & in the interviews of National staff including monitoring of English Language trainings and the administration of its database for tracking purposes.

Processing Scholarship & Trainee Invoices through SAP.

Preparing database for scholarship applications, organize coaching sessions, monitoring performance &

reports for Scholarship students sponsored by QatarGas.

GHD Global Pty Ltd. - Administration officer 06 Feb 2008 – 15 Mar 2009

Managing all administrative tasks for a 200 plus employee organization. Scope of responsibility includes meeting coordination, appointment scheduling, record and document management. Assisting with accounting and purchasing activities.

Compilation of Proposals / Tender submission documents under supervision of Project /Job Manager.

Typing & documentation of specifications, reports, minutes, transmittals etc.

Registering all incoming correspondence systematically and arranging for distribution

accordingly.

Catering arrangements for workshops/meetings.

Transforming various official documents into CD’s for staff.

Qatar Airways - Operations Administration Assistant 14 Feb 2007 – 15 Jan 2008

Perform various clerical, administrative or secretarial duties to support requirements and maintain the office functions smoothly on daily basis.

Process/arrange staff duty travel papers, (exit permit, ticket etc.), representatives/visitor’s Visa, air

tickets, hotel accommodations, per diem allowances. Assist in welcoming visitors.

Prepare / distribute correspondences, send faxes, reply to e-mails, maintain minutes of meetings.

Record all incoming and outgoing documents. Maintain proper filing system. Distribute mail.

Receive/Answer telephone calls/inquiries and ensure that messages are taken clearly and delivered

promptly Maintain and update the directories and contacts.

Process, update and maintain staff various records (attendance/ timesheets, overtime rendered, leave

application, manuals, training records various passes, visas etc.) in the department Update & maintain

the database.

Rohde & Liesenfeld Int’l Gmbh & Co - Logistics Coordinator 01 June 2004 – 31 Oct 2005

Coordinating with overseas R & L offices for Importing cargo. Entering Data into Rolog (R & L) system. Maintenance & Filing Import Requests. Handling urgent orders from overseas stations. Document Preparation for Customs Clearance and EPC approval etc. Dealing with the governments organizations Qatar Aviation Services, Qatar Customs, Clearance Agents & Environment Protection Committee.

DHL Qatar Int’l Ltd – Country Coach Trainer 25 Jul 1998 – 13 Mar 2004

To plan, develop, deliver and implement training initiatives that will ensure all DHL staff has the necessary training and skills to meet both individual job requirements and business performance needs.

Review and analyze training needs and requirements.

Identify training needs and draw up the training & development plan for the staff. Develop and promote

standardized induction and core skills training.

Sample check rides with the counter agents and multifunctional agents and provide feedback on progress to their Managers/ Supervisors so that appropriate development plans can be designed and implemented.

Ensure quality system and ISO procedures are applied uniformly throughout the CS team.

Working with the Customer Service Team, Assisting in recruitment of Customer Service Agents – short listing, interviews etc.

Implementation of staff policies and procedure at DHL as per the Internal DHL Human Resource Policies in conjunction with Qatar Labour Law.

Maintaining staff records – sick leaves, holiday schedules, rosters etc.

Supervision of 16 Customer Service Agents, Monitoring workload, guiding agents in their day-to-day

activities.

Support sales reps in opening new accounts and upgrading existing service

Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Handling Tracing and Tracking requests, Making Bookings for pick-ups over the telephone converting Enquiries into Cash and Sales Leads

Handling Key accounts – " Qatar Petroleum ", "Schlumberger", "Maersk Oil", "Mannai Corporation" etc.

Knowledge of Import and Export Requirements to and from Qatar.

Thorough knowledge of Qatar Customs regulation and requirements – documents, customs duty etc.

Selected Accomplishments:

Prepared the training material by self from the DHL intranet and internet.

ACD" (Automatic Call Division) Telephone System Installation and Implementation, Oct –Nov 2000.

Winner of the ‘‘Customer Service Agent of the Year - 2001 ’’, award.

Achieved Incentive Schemes Target set for the Customer Services Department both in 2002 and 2003.

Technical Skills

Software/Tools Description Proficiency

SAP

MS Office

Online Web-Apps

Internet Applications

SharePoint, Workflow etc.

ATS (Sinperhire)

HRMS

Hire-right

SAP LIV & Non-LIV

Excel, Word, Power-point & Outlook

Web Applications for Data Mgmt.

Smart Search Techniques

Internal

Applicant Tracking System

Human Resources System

Background Checking

Proficient

Proficient

Proficient

Proficient

Very Good

Proficient

Proficient

Proficient

Trainings Attended

Various courses attended:

Administration Best Practices – Mar,2010

Professional Telephone Behavior Course, Doha-Qatar, DHL Qatar, 2000.

Lloyds Internal Auditor Certificate – May'03, Bahrain.

Customer Service Team-Leader Training, March'01, Dubai.

Personal Details

Marital Status

Married

Languages Known

Nationality

Others

English, Hindi, Urdu & basic Arabic

Indian

Qatar Driving License

References

Will be furnished upon request

Contact this candidate