Customer Care Training

Curriculum Vitae

Babu Lal Choudhary K Email: addj5c@r.postjobfree.com

Mob: 701-***-**** / 815*******

Career Objective:

● Seeking a challenging and rewarding opportunity with an organization of repute which recognizes my true potential and effectively utilizes/nurtures my excellent analytical and technical skills.

● Willing to work in a challenging position with a growing Organization where I can utilize my Technical and interpersonal skills to serve the organization and enhanced the same. Educational Qualification:

Course

Year of

passing

Institution Board/university

P.U.C 2011

Stracey Memorial Composite

PU College

Pre-University Board

SSLC 2009

Sri Vidhya Niketan English

High School

Karnataka Secondary Education Examination

Board

Work Experience:

1) Company: Spice BPO Services [ Airtel Client]

Duration: June 2013 to July 2015

Designation: Customer Care Executive

2) Cogent E Services [ Videocon D2H Client]

Duration: Jan 2016 to Feb 2017

Designation: Team Lead/Trainer

3) Reliable One Time Jobs Solutions Pvt Ltd [ OTJ 247] Duration: 1 Year

Designation: Asst. Ops Manager

4) Jeeves Consumer Services Pvt Ltd (Flipkart Group of Companies) Duration: 10 Months

Designation: Team Lead/Trainer

5) Vogo Automotive Pvt Ltd

Duration: 03 Sep 2019 to till now

Designation: Team Lead

Roles & Responsibilities:

Team Lead / Trainer :

● Develop a strategy the team will use to reach its goal

● Provide any training that team members need

● Communicate clear instructions to team members

● Listen to team members' feedback

● Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed

● Manage the flow of day-to-day operations

● Training plan

● Timing of different training sessions

● Choosing the relevant training methods

● Preparing the training materials and aids

● Conducting training sessions and Evaluating the post training session Customer Care Executive

● Handle escalations and Customer grievance related to the services.

● Acknowledge the Customer feedback via phone / email and share it with the respective stakeholders accordingly.

● Timely follow up on the tickets queued to various Departments, by sharing the updates / progress with the Customers too.

● Create reminders if required, while managing the long due complaints or the observation period as set by the Vendor.

● Collect Customer feedback, post completion of the service / after providing a suitable resolution Computer Skill:

● Package : MS Office (Word, Excel, PowerPoint)

● Internet : Basic

Personality Traits:

● Positive Attitude.

● Staying on the job until it is finished.

● Hard as well as smart worker.

● Self-Motivated.

Personal Profile:

Name Babu Lal Choudhary K

Gender Male

Date of Birth 27th Oct 1991 [ 27 Years ]

Language Known English, Hindi, Kannada, Rajasthani, Manageable Tamil Address # 52/1, 6th Cross, Laxmi Layout, Garvebhavi palya, Bangalore – 560068 Areas of Interest:

● Browsing internet, Watching Movies, Listening Music & Travelling.

● Like to work in a new environment, meeting with new people and resolving the problem.

I do here by confirm that the information given in this form is true to the best of my knowledge and belief.

Place: Bangalore Babu Lal Choudhary K

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