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Manager Customer Service

Location:
Rawdat Al Khail, Qatar
Salary:
3000usd
Posted:
May 31, 2020

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Resume:

Curriculum Vitae

Name:

Anabel Revilla Position Applied: Customer Service Supervisor

Nationality:

Filipino

Date of Birth:

July 07, 1991

Type of visa:

Working Visa

Sponsorship:

Company

Passport No:

EC3854627

STATUS:

Single

CAREER OBJECTIVE:

Seeking full time career with an organization, which will permit to use my abilities and also to put my skills and practice efficiently in the best interest of the company,

PROFESSIONAL QUALIFICATION/ SKILLS:

High level of computer literacy (MS Word, Excel, MS Power point)

Flexible to work independently or with a team.

High capable of multi-tasking on a limited time scale.

Solution finding oriented.

Possess problem solving techniques.

Ability to work under pressure and meet deadlines.

PROFESSIONAL EXPERIENCE:

Catering Staff Salam Hospitality

January 23, 2019 – November 17, 2019 Eatopia Restaurant, Doha Qatar

MAIN DUTIES:

Performing preparation duties such as rinsing, peeling, slicing and dicing fruits and vegetables.

Weighing and measuring ingredients.

Wrapping, date-labeling and storing food items.

Cleaning and organizing work area, equipment, utensils, and service station.

Following established recipes to prepare menu items.

Following guidelines to ensure correct serving temperatures and adequate portion control.

Serving customers in fast, efficient and friendly manner.

Providing customers with information regarding food.

Ingredients, availability and pricing.

Escalating customer concerns and complaints to management.

Assisting customers to pay for products

Complying with relevant safety, hygiene and service standards and procedures.

Customer Service Café Tasse

January, 2017 – 2018 Souq Waqif, Doha Qatar

MAIN DUTIES:

Providing excellent wait service to ensure satisfaction.

Taking customers orders and delivering food and beverages.

Making menu recommendations. Answering questions and sharing additional information with restaurant patrons.

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.

Communicate order details to the kitchen staff.

Arrange table settings and maintain a tidy dining area.

Deliver checks and collect bill payments.

Sales Agent Motortrade

November, 2015 – July 2016 Ligao City, Philippines

MAIN DUTIES:

Explaining to customers the features of the vehicle.

Advice/ recommend the customers which would suit to their best

Arrange the test drive.

Negotiate the sale price of the vehicle including trade in value for the customers.

Coordinate with finance related to vehicle loans.

Highlight extra products or after-sales service.

Complete paper work and pre-delivery inspection.

Stock monitoring and preparing orders for new vehicles from manufacturer.

Keep informed potential customers for new vehicles and promotions/ deals.

Keeping the are and vehicles clean and tidy.

Education :

SY 2014 – 2016 HRM (Hotel & Restaurant Management)

Vocational Course (Undergraduate)

2014 - 2015 Ligao National High School

Bicol Albay, Philippines

Training / certifications /Other Skills:

Additional Training:

Computer Literacy Course

Bicol, Albay, Philippines

Computer skills:

Knowledgeable in Microsoft Word, Excel.

References:

Chady Mahlouly

General Manager

Mouhamad Khalifa

Manager



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