Tyrone Thorpe, MBA

**** ********** **** addiu9@r.postjobfree.com

Baltimore, Maryland 21239 410-***-**** (M)

Professional Statement

Seeking entry to mid-level position focusing on Financial, Operations and Supply Chain Management. Looking to grow further into FP&A.

Education

Master of Business Administration May 2011

Morgan State University - Baltimore, Maryland

Bachelor of Science, Finance May 2001

Morgan State University - Baltimore Maryland

Areas of Expertise

Finance & Accounting: Proficient in Accounting & Finance Principles, Ratio Analysis, Capital Budgeting Decisions, Stock & Bond Valuation, Risk Analysis, Auditing, Statement Preparation & Analysis, Accounts Payable; Fair understanding of the Finance-IT connection for Information Quality, Forecasting, ADRs, Derivative Instruments, M&A, FP&A, AML/KYC/Fraud Detection Concepts, Strategic Analysis & Review, Due Diligence and GAAP.

Technical: Oracle Federal Financials (Invoices, iProcurement External, Purchase Card Elements, Requisition creation), SAP (Callidus Cloud/True Producer & Concur Government Solutions) Excel, Access, SPSS, PEGA-based systems, FACETS, the No More Forms licensing & appointments credentialing website. ServiceNow (Ticketing function). Some exposure to SharePoint Workspace, Visio, TIBCO (BusinessWorks, Spotfire & ActiveMatrix), OnBase Enterprise Content Management, DocuSign, ServiceNow and Oracle Primavera Contract Management. Experience in Help Desk (User provisioning and assistance), Software Installation, Hardware inspection, SOP/Documentation creation and Customer Service in computer lab settings. Surface-level understanding of SQL and Agile methodologies.

Supply Chain Management: Proficient in the understanding of Supply Chain Management concepts/applications including Sourcing, Sortation, Scanning & Palletizing, Inbound Logistics, Supplier Risk Management & Analysis, SCIS, CPFR, VMI, Project Management concepts, Inventory and Demand Management, Procurement, Purchasing and Supplier Vetting, Contract Administration & Auditing, Reverse Logistics and the Bullwhip Effect.

Professional Experience

National Institutes of Health (NIH), Bethesda, MD Oracle Financial Analyst Help Desk February 2019-Present

Support NIH business users in resolving 2nd tier technical issues via ServiceNow ticketing. Accommodate the reopening contract documents (contracts, task orders, requisition, etc), provisioning and re-assigning approvers, certifiers and/or processors performing fiscal and administrative work at NIH’s Institutes and Clinics (ICs) users. Work with NIH’s Business System (NBS) Project division in assisting processors and approvers in various ICs in routing financial transactions, closures and updates in various Oracle E-Business Financials modules, PRISM for Contract Management and Concur Government Edition (CGE) for Travel and Expense Management. Learn (via re-training) the Oracle e-Business Suite Navigations for procurement, onboarding, purchase card and accounts payable users. Assist IC travel planners, reviewers and approvers with onboarding access and 1st level voucher inquiry. Assist IC personnel in their respective purchase card reconciliation processes. Participate in NIH’s Corrective Action Plan (CAP) to aid in the remediation of audit deficiencies for Treasury & OMB compliance and HHS standardization mandates. Give assistance to Acquisitions and Budget/Finance users involved with mass de-obligation efforts for expiring line-item funds obligated from 2014 to 2019. Learn and appreciate NIH’s Fund Configuration Initiative. Create extract of Fellowship Payment System based on the Oracle User Productivity Kit flow. Redesign/update Level II CGE provisioning guide.

Increase ticket resolution closure by 23% percent, meeting and/or exceeding SLAs.

Received numerous customer satisfaction after resolving ticket issues.

Reduce provisioning audit findings by 10%.

CareFirst Blue Cross Blue Shield, Owings Mills, MD Broker Relations Liaison/Financial Analyst

July 2017- April 2018

Support the Broker Contracting and Compliance SBU by coordinating block transfers, broker of record transfers, broker/agent agreement reviews, broker/agency on-boarding, contracting & compliance regulations for DC, MD & VA jurisdictions. Transfer individual and group books of business to new Account Managers and/or Account Executive or brokers respectively when prompted by Account Managers and/or Account Executive. Identify patterns associated with potential fraudulent acquisition of commission and potential laundering of funds via premium payment, alerting both management and the Special Investigations Group for review. Assist with ad-hoc training of other Broker Relations Liaisons in FACETS and True Producer usage when and where necessary. Intermittently verify data integrity for data updates (from èto) prior to proposed data-entry. Exposed to AML refresher training required by sales brokers and business analysts. Assist in ad-hoc analysis of commission payments withholding and research the cause thereof. Audit broker and agency professional liability forms to ensure required coverage amounts (per occurrence and aggregate amounts). Assist in ad-hoc cost reporting and other performance trends of contract and compensation data. Update broker and agency credentials (e.g., insurance licenses, errors and omissions insurance) upon receipt. Update group Account Managers and/or Account Executives when prompted by annual re-assignment. Alert Project Manager for update of training SOPs. Add and terminate broker and agency appointments.

Reduced Book of Business processing backlog by 40%.

Reduced Broker of Record Transfer turnaround time by 20%.

Reduced Account Manager/Account Executive transfer by wait time and turnaround time by 50%.

Minimized broker/agency commission withholding by 15%.

CareFirst Blue Cross Blue Shield, Owings Mills, MD Enrollment Auditor/Business Analyst July 2015-July 2017

Analyze and reconcile individual subscriber account receivable balances (negative and positive, from $5.00-$10 million) via 820 payment files from DC, VA and MD ACA health exchanges. Perform enrollment reconciliations and member-level billings audits. Investigate and validate premium retractions via enrollment and/or group transactions. Occasionally perform enrollment activities (i.e., subscriber-level enrollment requests) and reach out to Full-Service Producers and Wholesalers for clarity when and where necessary. Correct internal and/or external enrollment errors in the PEGA-based error handling system. Assist with reporting and EVM projects and metric creation. Assist with special project dealing with Actual Cost of Work Performed vs Budgeted Cost of Work Performed in performing system enhancements after command center implementation. Perform random QA reviews with other enrollment auditors when performing enrollment activities. Review DC Exchange 834 Files via FileNet for premium errors. Support business and risk managers on system calls by giving feedback on system performance and data access. Support the due diligence process when vetting system rollouts and testing by creating an ongoing checklist based on General Performance & Customer Satisfaction Service Levels. Assist business and technical analysts with requirements gathering and UAT feedback for system enhancements to the 820 Payment Workflow System & Automated Enrollment Command Center. Created user’s guide for 820 Payment Workflow Processing system and Payment Management Command Center. Exposed to Power BI when creating reports and viewing dashboard for Exchange Team. Suggest ideas, ad-hoc, for system and/or process improvement, when and where possible. Identify system operational outcomes that may generate additions/enhancements, SOP changes or new SOP’s and/or training initiatives.

Suggested system improvement was implemented, resulting in faster close time for negative adjustments in early 2017.

Reduced enrollment reconciliation time by 40%.

Reduced negative adjustment backlog by 87% (From July 2015 to December 2016).

Baltimore City Department of Public Works, Baltimore, MD Accounting Assistant February 2015-May 2015

Support the invoice-processing unit by auditing both standard and on-call contract invoices of engineering/architectural/consulting firms performing work for DPW, ensuring amounts to-be-paid are accurate, approved and processed before submittal to accounts payable and finance for disbursement. Ensure proper representation of MBE/WBE/VBE billing allocations are in the Master Payment/estimate file. Forecast trends for potential consultant work schedule lapse and subcontractor payment shortage. Confirm billed overhead does not exceed contracted overhead rates (when applied) by prime contractors and subprime contractors, keeping a running tally of funds disbursed against DPW awarded contracts. Collaborate with Contract Administration and Compliance Divisions when addressing contract discrepancies/change orders.

Increased contract administration payables turnover by 18%.

Selective Service System, Arlington, VA Accounting Technician Jan 2014 - May 2014

Process cost center invoices via Oracle Federal Financials for accounts payable purchase order processing, certification and payment. Prepare and deliver ad-hoc budget reports and presentations to illustrate budgets, expenditures and revenue status. Pay off Selective Service System credit card debt for purchases made by various cost centers, alerting when/if a payment lapse is prone to occur. Minimize credit card late fees and/or billing interest fees via early payment where possible with available funds. Occasionally (manually) enter and reverse journal entries via Oracle GL, under guided supervision and Oracle’s Platinum Partner Manual for exposure. Coordinate with the Contracting Officer when cost centers are short on funds for payment obligations. Perform trend analysis via Oracle and Excel for payment history and potential lapse; perform in-depth account analysis, reconciliations, research transactions and cleanup activities to identify any abnormal accounting activity. Coordinate with the Chief Information Officer and Financial Specialist on operational and/or financial issues in Oracle.

Reduced payment backlogs by 10%.

Increased payables turnover by 19%.

Cinder & Concrete, Hunt Valley, MD Data Entry Specialist/Data Analyst May 2012 – July 2012

Enter payables data (30, 60 and 90 cycles) into an in-house database for daily/weekly processing, internal/external reporting, trend analysis and upper-level data mining. Perform intermittent rolling forecasts for potential payment lapse. Verify payment transactions comply with internal financial policies and procedures, correcting discrepancies where applicable. Pay off credit balances via EDI (under guided supervision). Occasionally participate in “Know Your Customer (KYC)” review processes on a risk-based schedule. Assist in researching and identifying financial matters encountered by outside vendors. Tracked invoice receipt for level one archiving. Developed a template to request “Proof of Concept” for system vendors. Support entity by developing and delivering a business case to automate the archiving, matching and batching process in one-step upon payable entry.

A Special Gathering, Baltimore MD Business Consultant Sept 2010 – Dec 2010

Conduct with MBA colleagues a practical consultation to assist the business owner with improving the overall business operation with respect to IT usage/leverage, logistics, planning, accounting and finance, marketing, business plan review and overall business strategy adjustment. Perform environmental scanning of the event-planning sector for the Greater Baltimore-Washington DC region based on philanthropic demand. Explained financial position of firm via financial ratio analysis. Explore optimal capital structure considerations for operations and growth potential. Support the development and suggested implementation of client rating criteria with “Know Your Customer (KYC)” management, vetting for potential philanthropic clients and mitigating fraud. Perform strategic audit of current and upcoming business initiatives. Develop and deliver a business case for the business owner to integrate mobile technology to gain more visibility, transparency, business insights and greater involvement in the business.

IRS, Washington DC Human Capital Intern Jan 2010 – Mar 2010

Support the Office of Human Capital establishment and maintenance of administrative systems and processes that allow for effective management of all HR correspondence, reporting requirements, spending and documentation. Learn the HRIS function within IRS in leveraging existing HR and IT assets within and beyond IRS and social media to attract new employees and financially justify investments in improvements when and where necessary. Document internal control weaknesses, process deficiencies and inefficient business processes. Collaborate with internal stakeholders in improving the business agility of HR enterprise elements and rollout of HR initiative ‘Ican’ for internal hiring. Participate in Business Operations re-engineering process sessions by giving feedback for upgrading and/or rolling out new public hiring portals, HR strategy refinement, financial payback for system implementation systems and addressing bottlenecks in the application process. Analyze current hiring processes, policies and potential improvement impacts on stakeholders.

USDA, Washington DC Cyber Security Policy Intern Jun 2009 – Aug 2009

Support the researching current technology (ies) to address best practices and lessons learned by other Federal agencies to improve overall management and monitoring of cybersecurity and emerging technology while striving to maintain 100% compliance with the Federal Information Security Management Act of 2002 (FISMA). Facilitate cost-saving measures by performing both “potential” payback & cost-benefit analysis in the acquisition and implementation of real-time business, network security software and FISMA compliance software in USDA’s Office of the Chief Information Officer (OCIO). Participate in mild end-user testing for software enhancements. Participate in vulnerability training and testing sessions for potential cyber-attacks. Collaborate with the Chief Acquisition Officer, Chief Human Capital Officer, and Chief Financial Officer in USDA along with the Chief Information Officer in vetting software packages, training contracts and potential partnerships with respect to the acquisition of IT security software suites, hiring human capital and the potential impact on OCIO, Agency and sub-Agencies—where applicable. Analyze current certification and accreditation tracking process while developing a business case for an improved tracking process for certification and accreditation spending and overall IT Security spending to report as a line item in the OIG audit and FISMA report for implementation consideration.

AT&T, Baltimore, MD Relay Operator Nov 2003 – Jun 2007

Provide high-level customer service for persons with a hearing or speech loss and hearing customers while maintaining confidentiality and transparency. Suggest a new shift style for operators in maintaining center coverage.

• Received recognition for customer service in 2003 and 2004, quality test calls for 2004, 2005, 2006 and 2007 and bronze status for service in 2006 and 2007.

ENABLE/AmeriCorps, Baltimore, MD Community Health Worker Sept 2002 – Sept 2003

Manage health outreach services, case management, patient advocacy and resource identification for clients with chronic conditions. Create a distributed process for client service management to minimize both paper usage and paper depletion costs (via MS Visio for conceptual design). Perform forecasts for potential MCHIP subscriber attendance at targeted health care outreach events. Forecast MCHIP forms ordering aligned with past trends of increased need for coverage. Promote and provide MCHIP insurance and other health resources at school-based health clinics where stationed. Implemented a “first-in-use” MS Access-based CHW resource database, to include usage training, donors, philanthropic organizations, potential donors, client resources and client information data elements.

Increased the visibility and usage of the Maryland Children’s Health Program at client sites by 40% via mini-workshops.

Increased both the financial knowledge (personal and corporate) and lead abatement program information awareness of faculty, staff, and parents of Harlem Park Middle School by 10% and West Baltimore Middle School by 25% via mini-workshops.

Reduced overall CWH resource research time by 15%.

SBM Computing Facility, Baltimore, MD Computer Lab Consultant Oct 1997 – May 2001

Provide technical assistance for students, faculty, staff and visitors to the School of Business and Management Computing Facility, using computer hardware and software—particularly MS Office suite, Minitab and POM/QM software. Assess hardware deficiencies for timely action by SBM Computing. Participate in the vetting process for purchasing (replacing) new PCs for the School of Business and Management. Perform faculty evaluation scanning for quantitative analysis and promotion. Suggest ideas for acquisition and/or disposition of PC hardware for School of Business and Management computer labs, to be potentially extended to Morgan State University overall.

Division of Finance & Management at Morgan State, Baltimore, MD Finance Intern Sept 2000 – Dec 2000

Gain exposure to the evaluation/overhaul stage of Morgan State University’s Capital Plan, including analyzing and preparing financial statements, creating financial and/or operational metrics, viewing capital expenditures and current & potential capital project analyses with guidance from the Vice-President of Finance and Management. Assist in forecasting for capital budgeting opportunities and potential increases in student enrollment aligned with increased regional demand for the University and competitors. Assist in drafting fiscal responses for operational questions coming from the State during the legislative session regarding funding requests for capital projects and inventory maintenance. Identify and suggest internal best practices and emerging thinking relative to post-secondary benchmarking and academic return on investments. Interface with visiting commercial business firms in learning their business value-added to Morgan State University in their attempts to gain contracts from Morgan State University in procuring products and/or services, pursuant to State guidelines.

Maryland Public Television, Owings Mills, MD Finance Intern Jun 2000 – Aug 2000

Assist with the preparation of MPT’s annual budget and projections; to include capital projects (HDTV). Track and trace fixed assets/inventory for exceptions and deletions and prepared corresponding financial audit reports. Analyze the inventory-recording process for MPT property for improved real-time access for items on hand. Perform trend and scenario analysis, when applicable, for payments and pledges received and operational expenses.

Professional Memberships

MSU Toastmasters-2011-Present (Secretary 2013-2014 and VP of PR 2015-2016, VP of PR 2016-2017)

Toastmasters International-2013-Present (Member)

Beta Gamma Sigma 2009-Present (Member)

National Black MBA Association 2011-Present (Member)

Contact this candidate