CLYDE ANSELM D'CRUZ (****) 994-***-****

* & ** Senthamari Street,Shanthi Nagar Madurai -625018.Tamil Nadu India. addiu7@r.postjobfree.com

PROFESSIONAL SUMMARY

. A highly-motivated and customer-focused team player with strong communication, interpersonal, organizational, and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Ambitious and enthusiastic when it comes to the job at hand no matter time, day or condition when called to work

AIRPORT EXPERIENCE

Provide an excellent customer service to Guest at Counters,and at other service touch points and to assist in the customer smooth journey.

• Assist customers during flight irregularities, co-coordinating communication with affected passengers to ensure passenger experience remains positive.

Achieved the highest percentage of on time departure as an airport customer service agent.

Created a procedure at the check in counter for passengers to review their final destination and improved company accuracy of properly tagging bags

Appointed by Station Manager to perform inventory for supplies at ticket counter and to maintain all ticket counter equipment

Became the lead "go to" person based on knowledge of policies and procedures, and how to operate airport equipment at the ticket counter and gate area

Implemented a time saving procedure which increased customer satisfaction by reducing the wait time at check-in and increased our on time departures percentage

Selected by AIR MAURITIUS for Station Supervisor role due to exceptional service and knowledge of airline operation and procedures.

ELDERLY HOME CARE EXPERIENCE:

Monitoring In- bound calls from various clients across the state and follow up regarding patient requirements and service.

Worked on-site at care facility to supervise associates and solve problems as needed throughout the duration of the shift.

Manage scheduling, staffing, for shift to ensure that all operations run smoothly and patients receive excellent care.

Communication between shift managers at different branches and staff so that patient care is consistent and following company standards.

Develop and maintain strong working relationship with staff.

Visit all branch managers regarding the welfare of staff growth and development of the organization.

Update monthly reports to the head of the Management.

Monitor of on office stationary and other necessary requirements.

SKILLS

• Critical Thinking • Computer Literate

• Decision Making • Willingness to Learn

• Goal Oriented • Persuasion Skills

• Coordination • Ability to Handle Surprises

• Multilingual: Fluent in English, Basic French & German.

EMPLOYMENT HISTORY:

Home Care 2018 - Till date Nursing station Health Care

Senior Customer Service 2009 - 2010

AI-SATS, Bangalore. India. 2011 - 2014

EDUCATION HISTORY:

M.B.A Hospital Administration 2017

Madurai Kamaraj University.

P.G Dip in Tourism & Airlines Management 2008

Loyola College Chennai.

Bachelor of Arts 2007

Madurai Kamaraj University, India.

Declaration:

I hereby declare that the above-mentioned information is correct and true as per my knowledge.

Date: 31-05-2020

Place: Madurai

Clyde Anselm D'cruz

Covering Letter

Clyde Anselm D'cruz

Plot no 1&11 senthamari street,

shanthi nagar,

Madurai -625018

Ph04252661600

Mob: (0091- 994-***-**** )

addiu7@r.postjobfree.com

To whom it may concern,

I am writing to apply for the post of Administrative Assistant (FeedMax) - Killarney, MB. I am a professional with over a years and half of experience in the healthcare field five of those years have been spent as an customer service executive. Currently I am employed as a Healthcare Administrator with Nursing Station Health Care Pvt Ltd. oversee the operations of a 60 Nurses skilled in providing home nursing facility.

In this capacity I have gained many skills including coordinating planning and development staff supervision inventory reconciliation public branding and crisis management. I have superior critical thinking and problem solving skills along with outstanding communication abilities that allow me to reach various levels.

I believe I am an outstanding candidate to be your Healthcare Administrator and welcome the opportunity to speak with you further regarding my qualifications for the job. Please contact me soon to arrange an interview. I thank you so much for your time and your consideration.

I am looking forward to hearing from you soon.

Yours Faithfully,

Clyde Dcruz

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