BENJAMIN APPIAH BUSINESS ANALYST
Reference will be given when requested
About 5 years of experience as a Business Analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems.
Existence experience in creating and maintaining the strategic partnership between Business needs and Technology delivery in an Agile and Rational United Process (RUP) development environment.
Worked as liason among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable organization achieve its goals.
Exemplary skill in creating various Unified Modeling Language (UML) standard diagrams including Use Cases, Activity, Class, Sequence, and Process Flow Diagrams.
Possess proven track record in ensuring extensive data quality and project control throughout projects` lifecycle with expertise in Risk and Issue management, Requirements Traceability Matrix and Earned Value Analysis.
Excellent Presentation skills and Flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame.
Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases.
Skilled in communicating requirements/processes based on standards for Software Development with effective QA implementation in all phases of Software Development Life Cycle (SDLC)
Possess strong analytical abilities and proven Leadership qualities.
Self-starter and comfortable in high intensity, high reward work environment.
Good team player with excellent communication and interpersonal skills.
Business Analysis experience 5+year
Process Methodologies-Waterfall and UML, Agile, SDLC
Testing Tools: HP Load runner, Soap UI Tool, UAT
Office Tools: MS-Word, Excel, Power Point, Outlook
Customer Service and Support Experience
Self-motivated and deadline driven
Thrives in fast-paced environment
North America Med Tech Group Date: September 2019-Present
This project is about implement an automated claim adjudicating system for policy holders, general users and Healthcare professionals. The project was divided into 3 Release. I was part of the first release as a Business Analyst, which involved implementing of Claim intake process.
The Main Actors of the intake process were-Members, Healthcare providers and Bank
Role and Responsibilities:
Gathered (High Level Business Requirements HLBERS) from client and stakeholders through interview process.
Created and developed Business Requirement Document (BRD) and Functional Requirement Document (FRD).
Analysis and managed cross-functional existing/planned business process impact.
Developed feasibility and project risk analysis to ensure requirement can be met.
Analyzed and segregated business requirements into high level and low-level Use cases, using Microsoft visio
Wrote Use Cases descriptions including pre-conditions, assumption, normal flows, alternative flows, post conditions, notes and issues
Coordinated Virtual Meetings with business clients, stakeholders, end-users and various development teams including testers to discuss project progression reports and together new requirements.
Identified and created Use Case diagrams with business process workflow diagrams including Activity, Sequence and from the requirements.
Used detailed knowledge of application feature, architectures and functions to assess scope and impact of business needs throughout analysis and through the completion of all environment
Conducted Joint Application Design (JAD) sessions for communicating with all project sponsors and stakeholders.
Documented Requirements, Test Plan, Test Cases and Defect and Change Controls in Quality Center.
Using SQL queries to extracting data from the insurance
Prepared weekly Review and Status Report, which included Test Case Standings, Metrics, QA issues and Defects.
Communicated the project status to client bi-weekly, highlighted changes made in changes made in requirements and gathered new requirements.
Conducted User Acceptance Testing (UAT) with uses and project team members.
Environment: Unified Modelling Language (UML), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, Adobe Reader, Rational Unified Process (RUP) methodology, SQL, PMBOK
AAA, Charlotte INSURANCE, NC April 2016-August 2019
AAA insurance is involved in various forms of insurance, which range from General insurance to Life insurance.
The project sought to improve the online claims system for auto insurance. Functionalities here were reporting of claims online, uploading photographs and using templates to describe the accident. Also included in the functionalities were checking of claims status as well as status of repair, in photographs.
Conducted analysis studies that serve as input to the strategic planning, goal setting and approach to achieving the goals.
Involved in gap analysis workshops to facilitate the proper requirements strategy and defined existing business process (BPM-Business Process Modelling) and identified the (Gap Analysis) between the existing & improved business process.
Worked closely with Business Users to gather and understand requirements for streamlining the Claims Process System. Prepared business requirements documents (BRD) and Functional requirements Documents (FRD)
Involved in claims and records data mapping and data modelling with technical team.
Explained the solution model, analyzed functional requirements, prepared Use Cases, defined user profiles, defined supplementary requirements, defined assumptions and prepared traceability matrix and validated requirements.
Conducted joint application development (JAD) sessions by convening project sponsors, end-user representatives, SME. Also, used Brain storming, Document analysis, and user task analysis for various reporting types CLUE (Comprehensive loss underwriting exchange, Change Report, Claim Count, Claim summaries).
Helped the PM in initiating the project, preparing the Business case and planning it.
Interacted with the SME`s and stakeholders to get a better understanding of client business Processes and gather business requirements.
Prepared and maintained Requirement Traceability Matrix (RTM) in Ration ReqPro.
Assisted in locking bugs in order to meet specific requirements and deadlines for successful execution of the project.
Created Business Intelligence reporting, Preformed analysts data/report integration & provided functional specification to development team for better understanding of business process and data.
Created use cases, process flow models, data flow diagrams and logical flow diagrams using UML for various integrations.
Gathered requirements from the end-users and acted as a liason between the end-users and the development team and QA team
Assisted Quality Assurance (QA) Analysts in creations of various tests by using Quality Center.
Follow the Agile methodology during the entire SDLC.
Assured that all artifacts are compliance with corporate SDLC policies and guidelines
Environment: Visual Basic, MS-Project, MS-Visio, Windows 2000, Rational Tools, RUP, HP Quality Center. SQL
University College of Management Studies
Bachelor OF Management