JOE KONJI MUNYI
Personal Profile I am a highly dedicated, self-driven and motivated professional, who has the ability to meet deadlines and ensure that the highest standards of professionalism procedures are maintained at all times. I am able to undertake a range of functions to make sure accountability and improved service deliver within an organization.
Good customer care skills from previous work experience
Ability to work in a team to ensure effective delivery of activities for customer satisfaction
Honest, Self-disciplined and self-motivated
Creative thinker who is result oriented
Ability to remain calm under pressure
Experience in purchasing and retail selling
Knowledge of public procurement and disposal act (2005)
Detail oriented and flexible
September 2019 – To Date RKH Qitarat
Position: Customer Service Agent
Assist with revenue protection activities
Assist customers, security and station master when services are in degraded and emergency mode
Provide world class services at all times
Handle cash, cash collection and ticket replenishment of ticket vending machine
Provide assistance in the customer information and gold class counters at the stations February 2018 – August 2019 GSS Certis Company
Position: Airport security (Hamad Airport)
An X-ray screener, screening bags for USA flights
Customer service. Resolving inquiries from passengers
Carrying out patrols in the airport
Assisting in emergency situations
Law enforcement by providing protection for the passengers, visitors, employees and facilities January 2015 - December 2016 AutoXpress Ltd
Position: Warehouse supervisor
Supervision of the store.
Advising customers of the best product to buy that best for them
Receiving of goods and dispatching
Arranging of the store.
Listening to customer requirements and presenting Products appropriately to make a sale
Maintaining and developing relationships with existing and new customers May 2013 -July 2014 Bush Furnitures
Position: Workshop Supervisor
Procurement of raw materials from the suppliers.
Processing of payments (salaries and wages) of the workers.
Stock taking and implementation of the company strategies.
Listening to customer requirements and presenting products that suits their taste to make a sale.
Supervision of workers.
Negotiating the terms of an agreement and closing sales
Preparing daily, monthly reports and maintaining appropriate filing systems. November 2012 –February 2013 Kenya Airports Authority Position: Intern (Procurement and Logistics department) Responsibilities:
Preparation of Procurement Plans
Evaluation of Tenders and Quotations
Contract preparation and Administration
Inspection and Acceptance of goods, works and services.
Floating of quotations
Opening of quotations
May – August 2011 Central Park Hotel
Position: Procurement and Stores department
Updating of bin cards
Preparing of local purchase orders
Aug 2014 to Oct 2014: Kenya Institute of Highway and Building Technology Certificate in heavy machinery plant operation
March 2012 to Sep 2013: Kenya Institute of Management Diploma in purchasing and supplies management
June to Dec 2009: Kenya Institute of Management
Certificate in business management
2004 to 2008: Ugweri Secondary School
Operations Manager (Airport Division, Hamad International Airport) GSS Certis
P.O Box 4728
+65 9844 4427
Kenya Airports Authority
P.O. Box 19001 – 00501