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Customer Care

Location:
Qatar
Posted:
May 31, 2020

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Resume:

JOE KONJI MUNYI

E-mail: addinw@r.postjobfree.com

Mobile No.+974********

Personal Profile I am a highly dedicated, self-driven and motivated professional, who has the ability to meet deadlines and ensure that the highest standards of professionalism procedures are maintained at all times. I am able to undertake a range of functions to make sure accountability and improved service deliver within an organization.

Skills

Professional

Experience

Good customer care skills from previous work experience

Ability to work in a team to ensure effective delivery of activities for customer satisfaction

Honest, Self-disciplined and self-motivated

Creative thinker who is result oriented

Ability to remain calm under pressure

Experience in purchasing and retail selling

Knowledge of public procurement and disposal act (2005)

Detail oriented and flexible

September 2019 – To Date RKH Qitarat

Position: Customer Service Agent

Responsibilities:

Assist with revenue protection activities

Assist customers, security and station master when services are in degraded and emergency mode

Provide world class services at all times

Handle cash, cash collection and ticket replenishment of ticket vending machine

Provide assistance in the customer information and gold class counters at the stations February 2018 – August 2019 GSS Certis Company

Position: Airport security (Hamad Airport)

Responsibilities:

An X-ray screener, screening bags for USA flights

Customer service. Resolving inquiries from passengers

Carrying out patrols in the airport

Assisting in emergency situations

Law enforcement by providing protection for the passengers, visitors, employees and facilities January 2015 - December 2016 AutoXpress Ltd

Position: Warehouse supervisor

Responsibilities:

Supervision of the store.

Stock taking

Education and

Professional

Background

Advising customers of the best product to buy that best for them

Receiving of goods and dispatching

Record keeping

Arranging of the store.

Listening to customer requirements and presenting Products appropriately to make a sale

Maintaining and developing relationships with existing and new customers May 2013 -July 2014 Bush Furnitures

Position: Workshop Supervisor

Responsibilities:

Procurement of raw materials from the suppliers.

Processing of payments (salaries and wages) of the workers.

Stock taking and implementation of the company strategies.

Listening to customer requirements and presenting products that suits their taste to make a sale.

Supervision of workers.

Storekeeping.

Negotiating the terms of an agreement and closing sales

Preparing daily, monthly reports and maintaining appropriate filing systems. November 2012 –February 2013 Kenya Airports Authority Position: Intern (Procurement and Logistics department) Responsibilities:

Preparation of Procurement Plans

Evaluation of Tenders and Quotations

Contract preparation and Administration

Inspection and Acceptance of goods, works and services.

Floating of quotations

Opening of quotations

May – August 2011 Central Park Hotel

Position: Procurement and Stores department

Responsibilities:

Stock taking

Updating of bin cards

Preparing of local purchase orders

Aug 2014 to Oct 2014: Kenya Institute of Highway and Building Technology Certificate in heavy machinery plant operation

March 2012 to Sep 2013: Kenya Institute of Management Diploma in purchasing and supplies management

June to Dec 2009: Kenya Institute of Management

Certificate in business management

2004 to 2008: Ugweri Secondary School

K.C.S.E

Hobbies

Referees

Travelling

Watching Movies

Socializing

Watching soccer

Ethan Khoo

Operations Manager (Airport Division, Hamad International Airport) GSS Certis

P.O Box 4728

Doha

+65 9844 4427

Nancy Mbiriri

Regional Manager

AutoXpress

Cell: +254-***-******

Isaiah Oluoch

Kenya Airports Authority

P.O. Box 19001 – 00501

Nairobi

Cell: +254-***-******



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