Alexandra Mudra

Whatsapp: +843******** addina@r.postjobfree.com

EDUCATION

Management of International Communication (Faculty of Economics)

National Mining University, Dnipro city, Ukraine

September 2006 - June 2011, Degree – Master.

Hospitality professional manager with outstanding international experience, pure ability to develop the venue to the world scene. I strive to gain knowledge and be a team player, enjoy training and developing the team I lead.

I am a super energetic individual who considers any job as my own business and who always thrive to achieve the best possible result at any given task.

WORK EXPERIENCE

RESTAURANT MANAGER

October 2019 - March 2020, FMT entertainment Riyadh seasons festival,Kingdom of Saudi Arabia

● Oversee pre-opening operations at pop-up outlet

● Create organizational structure and hire staff

● Develop and update policies and procedures (job descriptions and SOPs)

● Immediately addresses all concerns, complaints and questions from customers

● Conducts pre-shift meetings with staff

● Process payroll and maintain all relevant records

● Navigates all sections of the restaurant and assists in areas which need more assistance

● Coordinated with suppliers to order supplies for operation team

● Maintaining daily/ weekly/ monthly reports and other documents RESTAURANT MANAGER

September 2018- October 2019, Vinpearl Luxury Đà Nẵng 5*, Vietnam

● Ensure proper employee training

● Create bar charts: wines, cocktails, development of trade, original drinks, interaction with accounting for inventory,reports, automation of processes.

● Technology and calculation cards, launch and supervision of the project during the first three months, psychology, communication audit with the guests

● Manage a team of 70 members of floor staff including bartenders and waiters

● Provide assistance in arranging all events in the place

● Work with staff and management to provide excellence in customer services

● Maintaining daily/ weekly/ monthly reports and other documents RESTAURANT MANAGER

Aug 2017 – Aug 2018, Sun City Group, Cagayan Valley, Philippines

● Lead and coordinate the set up of special events and private parties

● Recruit and train all new restaurant staff

● Working with suppliers, launching, monitoring. filling the bar

● Technology and calculation cards, launch and supervision of the project during the first three months, psychology, communication audit with the guests

● Manage a team of 50 members of floor staff including bartenders, waiters and hostess F&B SUPERVISOR

October 2015 – July 2017, Iris Star( Add-mind group)UAE, Abu Dhabi

● Provide friendly and efficient service to the guests, ensuring that they are completely satisfied with the food and service, inform them about our offers, promotions, and make recommendations upon request

● Resolve issues related to both staff and customers

● Work with staff and management to provide excellence in customer services

● Supervised the team.

● Created a monthly roster

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RESTAURANT MANAGER

October 2012-October 2015, Restaurant “Valentino” Lviv, Ukraine

● Continually monitored restaurant for service, food and cleanliness issues

● Provide assistance in arranging all events in the place

● Manage all paperwork and cash duties

● Work with staff and management to provide excellence in customer services

● Revenue generation, inventory control, financial oversight

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HEAD WAITER

October 2010-October 2012, Restaurant “Valentino”, Lviv, Ukraine

● Greet customers as they arrive at the restaurant and inquire into their seating preferences

● Inform customers about the time it will take for their orders to be prepared and served

● Check prepared orders for accuracy and portion and ensure that they are served in a time efficient manner SKILLS AND COMPETENCES

Excellent interpersonal skills for diplomatically handling staff and customers The ability to work independently and make decisions confidently Adherence to all Company policies and procedures

Strong written and oral communication skills for managing business administration and personnel matters Commercial awareness

Cost control

Languages: Ukrainian and Russian (native), English (advanced) Computer skills: Micros, Revel,R-Keeper,Fishka,Poster Office (Word, Access, Excel, Outlook)

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