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Vikas Sharma

416-***-**** addihe@r.postjobfree.com

~ Office Administration ~ +10 years of work experience Administrative Excellence and Office Operational Management Expert Office Administrative and Operational Leader; with contributions towards internal system optimization, cost minimization, program success to elevate the ‘brand value’ and ‘revenue growth’ of the organization PROFILE SYNOPSIS

Demonstrated innovative vision to reinvigorate Office administration, operations, internal policy, service standards, departmental budgetary targets and training modules to successfully make and expand business operations

Successful organization interface while driving client engagements, global business conferences and stakeholder relationships across diverse market dynamics

Proven ability in establishing and driving operations with direct business impacting in form of improved revenue, market share, client base and brand value at an international level SKILL SET

Office Policy Development

Operational excellence

Process & System Excellence

Regulatory Compliance

Clean Driver’s Abstract with G -

License

File and Paper management

Book Keeping

Equipment handling

Research skills

Data and SWOT Analysis

Customer relationship (CRM)

Cost Reduction

Self motivation & Flexibility

MS Office Word PPT Outlook

Excel, Typing skills 70 WPM

Skills: Office administrative excellence Office management Operations Planning Flexible Working hours Client Relationship management Business Strategy Development Process Development HR Recruitments Representation & Agreement Analysis Business Planning Consulting tactics Additional Languages Skills: Hindi, Punjabi & Urdu EMPLOYMENT EPISODE

Office Manager Yes Education – Toronto ON - Canada Feb 2018 – December 2019 Office administrative management:

Successfully organized office meetings, with dissemination of meeting minutes, coordinating evolving calenders and events, and organizing audio-visual events through conferencing

Effectively managed liaison for office teams’ reservations for transport and accommodation, domestic and international to maximize cost effectiveness and time, viz. visa requirements, airline, hotel, ground transportation, and management of staff travel reimbursements

Successfully sourced, communicated, identified, shortlisted and liaised with suppliers and vendors for stationary and furniture after due diligence processes

Effectively addressed, and managed communication and correspondence with clients and redressal of staff complaints and answering queries pertaining to office matters

Impeccable preparation and presentation of letters, communication, PPT presentations and office reports

Effectively dealt with implementation and execution of organization’s budgetary requirements including financial billing, and payment activities for various expenses, including invoices, expense submissions, and internal transfers

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Effectively supervised and monitored tasks of office team members including effective delivery of orientation and training to new recruiting staff members and existing staff members

Defined a wide range of organization’s operations and administration including consulting service tactics, quality parameters, change strategy, costing and revenue targets for successful launch and expansion of services

Resolved a wide range of service-related escalations, business troubleshooting, and compliance with regulatory issues

Successfully managed a team of 12 members, effectively promoted culture of top team performance and high morale among diverse units, so as to support and enhance organization business

Successfully interfaced and coordinated with cross-function team members from various intra-company domains to ensure synergy at all levels.

Was held accountable for the smooth and efficient management of daily day to day operations, and ensured consistent adherence to all office regulations

Administrator Healing Touch - Chandigarh - India Nov 2008 - July 2017

Business Expansion: Played a pivotal role in scaling up operations from 1 to 5 locations within a span of 8 years. Leading a turn-key solution for franchise model, ensured processes remained in line with the corporate global strategy

Administration and HR Services: Was accountable for managing staffs of over 20 members across cross- functional domains, including medical, financial / operations, with more focus on B2B marketing

Trained and mentored the team to ensure that they could perform their roles autonomously. Addressed a range of people issues ensuring productivity and service level across the center remained seamless

Service Management and Operational Strategy: Spearheaded all aspects related to operations ensuring smooth execution in line with priorities set by the management with strict adherence to Standard Operating Procedures

(SOPs)

Revenue & Brand Awareness Elevation: Responsibly handled P&L of all the business units – which accelerated revenue and profit growth through the formulation of the operational strategy and further ensured productivity of the units as per the expectation of the organization

Successfully delivered end-to-end budgeting, forecasting, resource utilization / optimization and controlling the unit’s expenses which ensured that all organizational objectives/targets were met within agreed timelines

Vendor Management: Proactively involved in contracts evaluation, negotiation, and execution, including master agreements, review of proposed terms & conditions, etc.

Established and maintained long-term working relationships & partnerships between the company and selected vendors to improve time-to-market and to safeguard capacity, quality, cost, and continuity

Health & Safety and Regulatory Guidelines: Ensured compliance with health and safety criteria across the entire spectrum of operations

Highlights:

Enhanced profitability in Yes Education by 15% and expanded product and process service offerings from Canadian advisory relocation to 3 new global zones across various product lines

Successfully increased regional associations (Canada and the USA) and improved the number of product offerings for international employment and business partnerships globally

Forged and cemented successful liaison and organizational alliances with B2B organizations including banks, airlines, money exchanges, and telecom companies to promote business along with the core positioning of company product lines

Successfully enhanced profitability by 25 % for Healing Touch over a span of 4 years and succesfully leveraged health care management skills to create more visibility and awareness for various health related domains like consultation and procedural services for Orthopaedics, Sports Medicine, Paediatrics and Nutrition and Dietetics EDUCATION

DSM (Post Graduate Diploma in Sports Sciences) from NIS Patiala, India in 2007

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