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Manager Service Representative

Rockdale, IL
May 30, 2020

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Rockdale, IL *****



Shipping and Receiving clerk

Joliet Cold Storage- Joliet

May 2019- present

●Answer telephones, directing calls, and able to take messages.

●Communicate with customers, employees, and other individuals, able to answer questions, explain information, take orders, and address concerns.

●Compile, copy, sort, and file records of office activities, business transactions, and other activities.

●Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

●Process and prepare documents.

●Check inbound and outbound orders from driver's at window.

●Make sure BOL matches with drivers paperwork once checked in

●Once completed make sure totals match on BOL once driver is being checked out

●Schedule appointments for drivers make sure availability is there for each appointment

Logistics Customer Service Representative/ Dispatched

Americold - Crest Hill, IL

September 2019 to 2020- covid layoff

●Dispatched drivers to the destination they needed to go to. Also monitored routes and updated yard sheets to make sure we had the trucks to ship out. I insured the driver's has the correct BOL to get checked in if not I emailed or faxed the information. I took calls to schedule appointments, kept up on call logs. I made sure we had the accurate amount of product to ship out.

●Served as contact for internal and external customer communication for freezer freight loads

●Maintained inbound and outbound schedules and acted as liaison for freight brokers

●Signed drivers in and out of the facility, verified paperwork and Bills of Lading for accuracy

●Maintained door accuracy and yard report for trailer inventory, and worked closely with yard spotter to assign drop and drop and hook loads for trucks

●Assigned dock doors to drivers for inbound and outbound loads

●Entered orders/multiple orders for loads and assigned seal numbers and temperature recorders to outbound loads

●Entered inbound inventory products and worked with dock to correctly report OS&D inventory

●Maintaining daily report of missed appointments and late trucks to reschedule as work-ins

Shipping/Receiving Clerk also dispatched

Trader Joe's warehouse - Minooka, IL November 2016 to 2019

●I ensured driver's made it to their location by taking emergency and non emergency phone calls. Made sure the BOL had the correct product and total on it so the driver had no issues along with proper PO number and or reference number. Schedule appointments and took phone calls to check accuracy of product we had to ship.

●Selected methods of consignment utilizing knowledge of shipping procedures, routes, and rates, arranged for carrier shipping, compared amounts and identification numbers of goods against orders, post weight shipment charges and maintained files of shipping records

●Received incoming shipments and audited work orders to ensure correct inventory

●Determined storage areas for incoming shipments and allocated appropriate space within the warehouse to determine order picking activity efficiency

●Assigned work of physically moving incoming items to designated storage areas and supervised storage activities of the warehouse team

●Matched order information to picked items to ensure conformity, assigned pickers inventory and validated checking areas

●Ascertained quality of all incoming and outgoing shipments were properly labeled with correlating documents

Customer service/ Billing and Payroll

Lowes Home Improvement Stores - Bolingbrook, IL

November 2012 to November 2016

●Managed all Lowes product sales for customers through the internet purchase option

●Maintained accurate inventory records, sales records and bill of goods sold

●Communicated with customers to ensure an exceptional and seamless buying experience including handling inbound and outbound calls to ensure 100% satisfaction

●Successfully resolving customer issues in a timely manner to ensure full customer satisfaction

●Maintained accuracy using Lowes customer information systems, elevating priority significant customer issues to upper management

●Performed month end order closing processes and reconciled inventory issues

●Providing administrative assistance to the office.

●Process payroll for employee

●Handling filing, generating reports as required by government agencies.

●Keeping and maintaining efficient filing and storage systems in the office.

●Day to day data entry of all bills which includes paying bills in a prompt and efficient manner upon the due date.

●Answering phones in a professional and courteous manner and directing calls and taking messages as required.

Customer Service Representative/ Department supervisor

Walmart - Plainfield, IL

February 2008 to November 2012

●Maintained Walmart company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approvals, employee discounts, etc.)

●Trained and supervised all Customer Service Representatives and secondary Front End Supervisors on all front-end policies and procedures

●Managed all work schedules for all front end supervisors and CSRs to ensure coverage was provided and that all responsibilities were performed accurately and properly

●Balanced daily deposits and managed secure office safe, cycle counts of inventory, and analyzed financial reports to present to the Store Manager

●Managed large sums of cash with utmost trustworthiness in a high stress environment and maintained personnel files and storage systems

Customer Service Representative, Assistant front end manager Construction/Industrial Facilities

Menards - Matteson, IL

May 2002 to January 2008

●Served customers and companies by assisting with orders, errors, account and billing questions and resolved any issues effectively without escalation

●Helped support customers' needs by helping place orders, processing refunds or exchanges, answering questions about warranty and terms of sale, suggesting solutions or elevating customer issues to the service manager as needed

●Other duties included selling products and services, compiling reports on overall customer satisfaction, managing changes of policy and renewals, and assisting cashiers as needed,

●Performed new hire interviews, computer data entry and money management.

Northwestern College - Naperville, IL

Business Studies


●Microsoft Word, Excel and PowerPoint; multiple email systems; multiple proprietary data entry systems including WMS 3PL, Accellos, client management (CRM),

●Highly organized with attention to detail and follow through; strong analytical skills with the ability to collect, organize, analyze and disseminate information

●Reliable, strong work ethic, ability to work under pressure, ability to prioritize and multi task, strong customer service dedication


●Xochilt Sevilla

Americold office manager


1 year

● Tiffany Jones

Office Lead

Trader Joe's


3 year's

●Erika Colon

Department manager



7 year's

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