Angela T. Phillips

Chicago, IL *****

addigu@r.postjobfree.com

773-***-****

PROFESSIONAL SUMMARY

●Experienced with the Software Development Life Cycle (SDLC) methodology and IT Project Management and AGILE with SCRUM.

●Experienced editor and document analyst of business and legal documents ensuring they are correct and accurate.

●Supervised over major projects and successfully managed deadlines in the workplace as well as in the classroom.

●Ten years of military experience as a team leader and section sergeant, supervised between ten to twenty soldiers under my direct command.

●Over ten years’ experience in executive administrative support, office organization and business development.

●Successful background in Project Management. Worked on several IT projects as well as other projects.

●Instructional Designer experienced with open source LMS such as Moodle, Open Learning and others.

●Trained and experienced in Software Quality Assurance Testing (QA) and Business Analyst (BA) principles and processes.

●Experienced Web Designer, familiar with HTML and develop websites with Drupal and WordPress.

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT/FACILITY MANAGER

Real Men Charities, Inc./The Quarry Event Center

Facility Operations Manager and Event Coordinator at the Quarry Event Center

oManage Budget, Payroll, Kitchen Scheduling, Event Scheduling and Coordination

oWork with several vendors and contractors to coordinate successful events for Clients

Executive Secretary for Board President of Real Men Charities

Assist with Administrative tasks and duties in relationship to Real Men Charities and Real Men Cook Fathers Day Annual Event

Coordinate Volunteers

Assist with contract and grant procurements

Assist with office management and customer service

Manage Real Men Charities Real Men Cook Database of attendees and volunteers

ADMINISTRATIVE ASSISTANT/MEMBERSHIP MANAGEMENT

Black Oaks Center for Sustainable Renewable Living

Managed membership database, managed added and updated database of more than 2000

Built online learning website for permaculture and urban farming …www.lifeboats.blog

SOFTWARE QUALITY ASSURANCE ANALYST

UST Global - Chicago, IL Sept 2016 –Present

●Software Testing and Debugging

●Test Plan and Test Case Development

●Manual QA Testing (Excel)

●Tracking, Logging and Reporting Defects (JIRA, ALM)

●Issue Identification and Documentation (Excel, JIRA)

●Management of Defect triage meetings (JIRA)

IT Consultant with True Value Corporation Jan 2016 – June 2016

IT Project Manager/Administrator

Utilizing the SDLC methodology and Clarizen Online Project Management Software

●Generated weekly time entry reports for on and offshore resources

●Managed resource onboarding and off-boarding procedures

●Managed and prepared weekly status reports for assigned projects

●Managed Defect Triage Meetings with onshore and offshore resources using JIRA

●Consolidated and maintained Weekly Status Reports

●Prepared “how to” instructional/training documents and guidelines for Clarizen and Excel reports

●Prepared and maintained monthly capital/expense Budget report for assigned projects using Clarizen and Excel.

ADMISSIONS ADVISOR

AIU Online - Chicago, IL March 2013 –May 2014

Career Education Corporation, Schaumburg, IL www.aiuniv.edu,

●Provide customer services to students thought the entire admission process.

●Consistently achieve performance goals per term by maintaining targeted conversion metrics at each stage of the admission process.

●Respond to all new inquiries and maintain consistent communication with all students throughout the admission process.

●Conduct telephone-based personal interviews to qualify prospective students on their educational goals, explain available academic programs, advise them on admission requirements, and ensure that all admission paperwork is completed properly.

●Make decisions and/or recommendations concerning admission, appropriately adhering to all policies and procedures.

SUBSTITUTE TEACHER

Evanston Township High School - Evanston, IL March 2012 - December 2014

Evanston Township High School District 202 -www.eths.k12.il.us

Provide instruction and training to Elementary and High School Students.

Provide classroom management and maintain classroom integrity

Follow lesson plans, and ad lib instruction as questions arise.

Chicago Charter Schools August 2010 to March 2013

Delta-T Group-www.delta-tgroup.com Chicago, Illinois

Provide instruction and training to Elementary and High School Students.

Provide classroom management and maintain classroom integrity

Follow lesson plans, and ad lib instruction as questions arise.

ADMINISTRATIVE ASSISTANT

Basham Management & Associates Inc. - Chicago, IL June 2011 - March 2013

www.bashamb2b.com

Develop and implement marketing concepts and designs for clients.

Assist President with clients including presentations, reports, sales, office support, and training.

Type Reports and Training Documents in MS Word,

Develop Sales reports for clients in MS Excel.

Manage Projects and meet Deadlines.

Provide Telemarketing and Sales support.

INSTRUCTOR/TEACHER, CAREER COUNSELOR

College of Office Technology - Chicago, IL 2010 to 2012

College of Office Technology- www.cot.edu Chicago, Illinois

●Teach four classes per night.

●Provide instruction and training to students 18 and older.

●Taught Basic English, Business Communications and Career Development and Keyboarding.

●Develop and prepare lessons plans and syllabus for each class.

●Taught Basic Computer skills and MS office programs beginning and intermediate level.

●Counsel and advice students on career objectives, academic opportunities, goal setting, resume writing, cover letter development, job search methods; also provide guidelines and tips on interviewing, communication techniques and presentation skills.

●Develop student assessments to evaluate student progress and development.

IT PROJECT MANAGER

Internship via Chicago Career Tech, www.worldbusinesschicago.com Sept 2010- April 2011

Illinois Institute of Technology - School of Applied Technology, Chicago, Illinois

www.iit.edu/cpd Sept 2010-Jan2011

●Developed organized and produced instructional guidelines for procedures on the execution and completion of student records project on how to insert old students' records into new BANNER student database system.

●Managed and organized over 2,000 student records.

●Developed and presented weekly status reports on progress of project

●Quality management of data accuracy by executing queries in Banner and reviewing original applications comparing digital data accuracy. Developed quality review procedures to minimize mistakes and insure accuracy of data.

●Trained and managed part-time employees on how to insert data and run queries.

●Experience with BLACKBOARD.

Heartland Alliance - Chicago, IL Jan 2011 to April 2011

www.heartlandalliance.org

●Organized, developed and implemented IT projects regarding installation, repair, upgrading and maintenance of technology equipment.

●Inventory computer equipment, develop plans for the installation and/or removal of IT equipment; develop floor plans using MS Visio.

●Organized and formatted survey responses into comprehensive reports.

●Assisted with planning and development of IT Projects. Worked on floor plans, budgeting, labor and quality management.

●Managed and interpreted data. Analyzed and developed reports from survey responses from users/clients regarding IT department services and equipment.

●Managed personnel by delegating project tasks in house to IT Specialist via work orders or hiring consultants to work on projects.

EDUCATION INQUIRY COORDINATOR

Career Education Corporation - Colorado Technical University - Chicago, IL - 2009 to 2010

●Recruited students for online vocational and college programs.

●Screened potential candidates interested in online education.

●Worked in a call center using the AVAYA system taking up to 200 calls per day from potential students interested in Educational opportunities.

EXECUTIVE ASSISTANT/WEB DESIGNER

Antares Computer Systems - Chicago, IL - 2004 to 2007

Executive Assistant to the CEO, performed administrative duties for office. Keep time records, responded to emails and customer inquiries.

●Supervised and managed payroll for workers who repaired and programmed computers.

●Registered Company with government agencies to secure government contracts, on local, state and federal levels.

●Nurtured and maintained account relationships with key customers.

●Organized and managed company website.

●Constructed databases and forms for clients in Access or Excel.

SUBSTITUTE TEACHER

Chicago Public Schools - Chicago, IL - 2002 to 2004

www.cps.edu Chicago, IL

●Held various classrooms K-8 substituting for regular teachers.

●Assigned full time 7th grade class in Feb 2004-June 2004 at Yale elementary school. Taught class of 24 students Grammar, Math, Social Studies, Literature, and Science. Supervised 20 to 30 students at a time.

●Maintained records, counseled with students on goals and educational objectives, discussed student's progress, academic needs and goals with parents.

●Developed weekly lesson plans and attended weekly staff meetings to address student and school educational and administrative needs and objectives.

INSTRUCTOR/TEACHER

Prologue Alternative High School - Woodlawn Branch - Chicago, IL - 2001 to 2002

www.prologueschools.org Chicago, IL

●Instructed students 16-21, on basic computer skills (Windows 2000 and Microsoft Word, PowerPoint and

●Excel), high school English Literature and Creative Writing.

●Taught approx. 20 students per class, six classes per day.

●Kept records, counseled students on goals and life objectives, discussed student's progress, academic needs and goals with student and parents.

●Developed lesson plans and attended weekly staff meetings to discuss student and administrative needs, attended monthly professional development classes.

BOARD SECRETARY

DuSable Museum of African American History- Chicago, IL - 2000 to 2001

www.dusablemuseum.org Chicago, IL

●Provided administrative support to the DuSable Museum Board of Trustees.

●Liaison to the Museum President and staff regarding Board Directives and Activities.

●Coordinated ceremonial and academic events

●Represented the Museum at various functions produced by the Museum.

●Managed several committees, typed minutes, created and organized a comprehensive filing system.

ADMINISTRATIVE ASSISTANT/DOCUMENT SPECIALIST

IL Courts - Chicago, IL - 1995 to 2000

• Supported team of four, assisting in preparation and organization of educational seminars for up to 800 judges and hundreds of court administrators.

• In this position I reviewed, edited and updated Judicial “Bench Books” per instructions and requirements from Judges and Lawyers. The Bench books were hundreds of pages, every case had to be traced to a law or statute or act and all content categorized for reference purposes. All document work was done in WordPerfect, and the database was compiled and structured in MS Access.

• Managed and coordinated several projects, worked with MS Access drafting and maintaining various reports and retrieving data.

• Performed legal research per request

• Edited, organized and produced Bench notebook materials, Registration forms, Monthly reports,

• Developed brochures, pamphlets, flyers and other informational literature regarding judicial education seminars and training events.

EDUCATION

Certificate in Software Quality Assurance

UST Mentor Global - Chicago, IL

2015 to 2015

Certificate in IT Project Management

Illinois Institute of Technology - Chicago, IL

2011 to 2012

Master of Education

Instructional Design and Technology

American Intercontinental University - Augusta, GA

Certificate in Oracle DBA 10i

Microhard - Chicago, IL

2001 to 2002

Master of Arts

Inner City Studies

Northeastern Illinois University - Chicago, IL

2000 to 2002 (degree pending)

Bachelor of Arts

Liberal Arts and Sciences

University of Illinois at Chicago - Chicago, IL

Major: Political Science

Minor: English/Western Philosophy

Curie High School of Performing Arts

Major: Music

Instrument: Flute

ADDITIONAL CERTIFICATIONS

Teaching Certificate State of Illinois

Type: Substitute

TECHNICAL SKILLS

Adept in a wide range of office equipment and computer (business software) programs, including MS Office, most Windows based applications, desktop publishing programs, graphic, photo, audio and video editing applications and website building programs.

●Skilled and experienced in Microsoft Windows, including MS Office.

●Expert in MS Word, PowerPoint, Excel and Outlook.

●Knowledgeable and skilled in MS Visio, Access, and Project.

●Experienced and skilled with, Adobe Photoshop and Adobe Acrobat.

●Experienced in Corel-Offices, expert in WordPerfect and Quattro Pro.

●Knowledgeable and skilled with HTML and MS SQL.

●Expert in WordPress, Drupal and skilled in other web building applications.

●Trained in HP ALM (Application lifecycle Management) and skilled in Atlassian JIRA issue tracker.

●Trained and experienced in Clarizen Online Project Management Software.

●Experienced/proficient in Moodle LMS.

●Experienced/proficient in Drupal web building app

MILITARY SERVICE

U S ARMY RESERVE 814 Military Police Unit, Rosemont, IL March 1987 to March 1997

http://unitpages.military.com/unitpages/unit.do?id=813470

●Communications Section Sergeant (E-5) Combat Signaler 31U Enlisted: 1987-1997

●Communications Section Sergeant supervised two to ten soldiers as assigned.

●Equipment consisted of vehicular, portable and hand-held radios, antennas and other related parts and accessories. Primary responsibilities were record keeping and repair.

●Duties consisted of maintenance, organization, installation and operation of equipment and training soldiers as assigned.

●Primary Leadership Development Course

●Basic Non-Commissioned Officers Course

●Transferred to the 85th Division Army Band in Arlington Heights in 1993

●Honorable Discharge 1997

PROFILE

https://www.linkedin.com/in/angela-t-phillips-71086720

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