FE GILLETE CHINEE G. MALIT

Villa *** Al Mishaal St. New Salata Doha Qatar

E-mail Address: addigk@r.postjobfree.com

Contact Number: +974********

EDUCATION

Tertiary:

BS in Tourism Lyceum

Secondary:

Manila Central University Date

Graduated: 2005

Primary:

Manila Central University Date

Graduated: 2001

COMPUTER/SOFTWARE

SKILLS

MS Office Application

LANGUAGE

English, and Filipino

DATE OF BIRTH

January 13,1988

EXPERIENCE PROFILE

High energy customer service professional with 7years progressive experience within the customer service industry. Now wish to continue making effective significant distributions within a challenging and varied position that will enable me to capitalize on my professional experience with opportunities for personal and professional growth.

Receptionist/Admin

GREY DOHA Lusail, Qatar

Oct 2019- February 2020

Fulfill all client services in a professional, correct, orderly and efficient manner.

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and

reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Document Controller / Admin Assistant

MEGALODON ENTERPRISE The Pearl Doha, Qatar

May 2019 – Oct 2019

Responsible for establishing and maintaining an

effective document control systems. Ensuring that all file documentation is accurate, up to date and

accurately distributed to relevant parties.

Issue and distribute controlled copies of information

Produce status reports as requested including

document tracking methods, document flow logs,

transmittal forms and distribution list

Coordinate all activities related to the Document Control procedure, including technical documents,

drawings, and commercial correspondence

Sales Executive

SMDC Resales

Mall of Asia, Pasay City, Philippines

February 2018 – December 2018

Dealing with a large customer on daily basis and ensuring complete satisfaction.

Handling customer inquiries and referring customers to bank specialists.

Apply, observe and enact workplace safety standards.

Queue walking to assists customers with transactions and meeting and greeting at entrance.

Fulfill all client services in a professional, correct, orderly and efficient manner.

Practice exceptional customer service and make sure all staff employees are doing the same.

Customer Service Representative

C3/Customer Contact Channel

BGC Taguig, Philippines

April 2016 – Dec 2016

Manage the daily operations of the company in an efficient manner.

Perform other job related duties and responsibilities.

Collected customer feedback and made to improve

customer satisfaction.

Helping new staff in their learning program, acting as a mentor.

Process necessary paperworks.

Sales Representative

Ali Mall

Cubao Quezon City, Philippines

August 2014 – April 2016

Sells retail products, goods, and services to customers.

Liaising with client and staff.

Taking on some of the manager’s responsibilities and more closely with management.

Meeting and greeting visitors.

Work with customers to find out what they want, create solutions and ensure a smooth sales process.

Customer Service Representative

SITEL

Pioneer Boni Edsa, Philippines

November 2011 – June 2014

Receiving and placing telephone calls from escalation team.

Respond to questions and concerns about service and escalate calls appropriately.

Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.

Coaching agents and arranging schedule.

CHARACTER REFERENCES:

Available upon request

Contact this candidate