Anahita Alam

Vancouver, Canada

778-***-****

addige@r.postjobfree.com

www.linkedin.com/in/anahita-allam

Profile

Experienced Software and Hardware technical support with over 5 years of experience in helping companies to accomplish optimum technical performance and achieve highest standard of technical solutions.

General Skills

Bachelor’s degree in computer science, assessed by ICAS (International Credential Assessment Service of CA)

Five years of experience in Systems technical support analysis specializing in helping organizations choose suitable hardware and software systems and translating long-term business goals into technical solutions

Five years of experience in Help Desk and Software/Hardware/Network support specially in Windows platforms

Three years of software analysis experience on VMware-virtualized systems and data analysis environments

Professional Skills

Operating Systems used:

Windows Desktop and laptop: XP/7/8/10

Win10 support and migration from XP/7/8 To 10

Applications: MS Office (Word, Excel, Power point, Outlook), Office 365

Dominance on network concepts including TCP/IP, DNS, DHCP and MS Active Directory

Skilled at implementing projects within deadlines while working in a team environment

Supportive of new employees, mentoring and coaching to develop skillful personnel

Strong management and leadership skills

Achievements

Led the research project to identify the most cost-effective solution – hardware and software- for the administration and maintenance of SSO’s new initiative and chose the most suitable virtualization solution that would satisfy the company’s needs. Implementation of this project save about 40 Melyon Dollar for the organization.

Conducted ITIL V3 Life-cycle used to improve productivity, reduce cost and improving the customer experience in delivering Application Support services to insurance business in Social Security Organization

Supervised the implementation of SSO’s initiative for utilizing distributed databases across 300 office branches nationwide to offer a robust and fault tolerant system.

Professional Experience

IT Specialist July 2019 – Nov

Fpinnovations, Vancouver, Canada

Analyze and troubleshoot software, hardware, network and printer systems’ problem

Coordinate the needs of in-house IT experts and remote employees, vendors and contractors

Resolves technical problems escalated from the Service Desk

Manage migration from Win XP/7/8 to 10 using Microsoft SCCM

Offer suggestions for possible upgrades and changes within the IT department

Follow up with customers to ensure their technical issues are resolved

Track, maintain and control IT assets and requests with ticketing system

Provide feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.

Systems technical support Jun2018 – Jun 2019

PR Investments Inc., Regina, Canada

Maintained strong and efficient communication with customers

Managed computers in SCCM server of Windows 7, and 10

Log all user requests; provide accurate information to assist in identifying issues and trends

Ensure customer requests are resolved in a timely manner and Provided project schedules and milestone updates

Familiar with enterprise systems in windows (7/8/10) platform for desktop imaging, deployment, patching, monitoring and asset management

Accomplish work requirements by orienting, training, assigning, scheduling, and coaching employees.

Have a good understanding of network concepts including TCP/IP, DNS, DHCP and Microsoft Active Directory

Roll out, manage and support of Microsoft Office 365

Computer help desk representative – systems Feb2009 – May 2018

Social Security Organization (SSO), Tehran, IRAN

Primary national insurance organization protecting employee the work place rights

Managed desktop devices (hardware, software and connectivity) incidents through to resolution.

Operated installation of custom software on the desktops including windows administration systems using SCCM

Analyzed service desk calls for desktop/laptop/printers and incident data to identify and advice customer of any potential user training requirement and automation.

Successfully prioritized, categorized, logged and resolved many incoming incidents in a timely fashion

Provided standard and approved hardware and software (Windows operating systems and office 365) support and maintenance on Desktop and Laptop Devices for their entire lifecycle

Executed remote management of Desktop Devices using appropriate tools

Initiated using office 365 in the central office and main branches for adding new functionality to existing computer systems and provided real time collaboration

Education & Certifications

Service Best 2018

Tourism Saskatchewan, Canada

Digital Marketing 2017-2018

Digital Marketing Academy of IRAN (Tehran)

Network +, A+, Oracle DBA Workshop (I&II), VMware 2004-2019

Symantec Institute of IRAN (Tehran) and Pearson Canada Inc.

Network Administration Certificate 2002-2004

Sharif Industrial University, Tehran, IRAN

B. S. in Computer Science, University of Tehran 2000

Additional Information

An aerobics enthusiast, have received several sporting awards including the Ministries and Organization personnel’s competition and championship in years 2007 to 2017- Initiated women’s physical fitness program.

Volunteer in SAISIA (Saskatchewan Association of Immigrant Settlement and Integration Agencies) conference which have been held in Regina Sep 2018 as break-out session coordinator and IT admin assistant.

Translator for Translation and Interpretation Program (TIP) at Regina Open Door Society (RODS)

Volunteer as youth program English as an Additional Language (EAL) tutor at Regina Open Door Society (RODS)

Settlement Support Worker at the Schools of Regina,paid volunteer position 2018_2019

A.Alamolhoda

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