Curriculum Vitae

Name: Divas Gupta Current Address- A 60 D, block A, New Ashok Nagar New Delhi-110096

Email ID: addiej@r.postjobfree.com Permanent Add- H. No148 Om Shanti Nagar Jhansi UP

Objective

To work in a competitive environment among highly motivated individual towards continuous personal and professional improvement through hard work and the application of knowledge gained.

Personal Details

Gender : Male Nationality : INDIAN

Contact No : +91-753******* Language Proficiency : ENGLISH, HINDI

Personnel Summary

I am a competent and organised individual who is able to work as part of a team, manage priorities, and work under pressure with ease. I have a positive attitude, strong work ethic, and a keen desire to learn and grow within an organisation. I possess strong communications skills, and always treat people with respect. I have overall 3 years of work experience as technical support executive in Desktop, Network maintenance and support, And Telecommunication sector.

AREAS OF EXPERTISE:

Ticket Tool: JIRA Ticket tool, WhatsApp gold, also known as Change management, Problem management, Incident management, BMC Remedy.

RMM Tools: Kaseya VNC

Knowledge of AZURE Administrator Associate AZ-103

Knowledge of SCCM – Installation and update, taking server via sccm and pc on remote site.

Link up, link down network activity to Net Magic Gateway, and cloud Amazon server monitoring.

Incident, Problem, Change and Configuration Management with Compliance to ITIL Best Practices.

Troubleshooting/Resolving Severity P1/P2 incidents and providing RCA for every High /Critical Bridges.

Troubleshoot issues related to BSOD, Black Screen, Print Server, File Server (NAS and DFS), file permission issue, Disk Cleanup and Backup issues

Incident management (Working on the incidents, Closing, resolving) via JIRA ticketing tools.

Problem management (Defining the procedure to after resolving the issue).

Change management (Opening and working on the change request from the ISPs)

Monitoring Alerts on daily basis including All Data centers.

CAREER SUMMARY

Current Company: Renovision Automation Pvt Ltd New Delhi

Designation: Application Support executive

Role: Citrix backend support

Project: Custom and central excise Department Gov. of India

:> Second lead of North team

Support to Citrix desktop backend to client.

Data migrate and data fetch on SQL DB.

Help and support to central excise back and portal.

Make MIS report Weekly wise and give update to Developer Team and operations.

Give to role each user with his work responsibility.

Ticket logging tool: like Saksham Seva and CBEC Mitra Helpdesk.

Jubilant food works limited (March 2016 to April 2018)

Application & Maintenance support engineer

Project: Domino’s Pizza & Dunkin’ Donuts.

Department – Digital IT

Vendor Company: (Current) savvy corporate solution pvt. Ltd

Vendor Company: (previous) Choice-solution pvt. Ltd

Key Responsibilities: -

Training the users on Implemented Application panel system and support them in live operation.

Product testing by ‘agile mythology ‘End to end process whenever product not confirm/placed.

Content management of all store’s in Pan India.

Using monitoring tool – New relic, whatsapp gold.

Hands on ticketing tool – Jina Portal and JIRA ticketing

Update the Store Locator of all Store’s for pan India/Sri Lanka.

Update the POP UP site Banner for both.

Take VNC/Kasaya if needed and solve the issue related store locator.

Check all locality related issue.

Heaving knowledge of JIRA ticketing tool.

In pan India, level solving issue via SCCM Application.

Verify the MIS report.

Make pivot table for OLO cancellation.

Make MIS with the help of V-lookup and H-Lookup, shorting.

Testing of application, implemented and any changes done over pan India.

Network connectivity, Configuring, Monitoring & Troubleshooting.

Link up, link down network activity to Net Magic Gateway, and cloud Amazon server monitoring.

Incident management (Working on the incidents, Closing, resolving) via JIRA ticketing tools.

Problem management (Defining the procedure to after resolving the issue).

Change management (Opening and working on the change request from the ISPs)

Monitoring Alerts on daily basis including All Data centers.

Coordinating with the vendor (ISP) to get resolve the issue.

Data Analysis: like check data filter using trim command.

Taking remote server and check OK/NOK store, making MIS

Configure a switch with VLANS and inter-switch communication.

Checking Ram Utilization, take server on putty and VNC.

Remote administration of LAN/WAN devices and Data Communications links and services.

Basic knowledge of MPLS.

Code sync via putty and upgrading the OS version of OLOBOX IP.

Check product amount issue and fixing with the help of POS file.

Checking the Coupon related issue and fixing with Management panel.

Update the product image resolution with Admin panel.

Creating static Coupon condition wise.

Creating the CRM Coupon and EMP coupon via Management panel.

Check XML of any order amount miss-match issue and solving via DB.

Align Push Notification to our Mobile update panel also send in image.

Update daily Task related issue in our report with JIRA account ID.

Gurudev engineer pvt ltd

Project coordinator

Project:Relience jio 4G

Industry: IT-Telecom

Key Responsibilities: -

Maintain excel report and co-ordination with the team.

Vlook up, Hlook up, Pivot table and macros handled.

Co-ordination with team and day by day gave him new project plan or pending sites.

Software up gradation NSM 1.0 to 1.9 via putty,

Check visibility; solve RSL issues, B2-B1 installation.

Sites to sites visit as per daily basic report.

Handling software issue in company panel.

Configuration of microwave radio frequency.

Codec Network pvt ltd

Network support engineer

Industry – IT –Networking

Key Responsibilities: -

Troubleshooting network connectivity. Implementing, Configuring, Monitoring & Troubleshooting.

Link up and link down network activity.

OS installation: - Win XP, Win Vista, Windows 7, win 8.

MS outlook configuration, Backups and Data migration.

Antivirus update & virus protection.

Lan, wan, switching, routing, DNS DHCP, VLAN, VTP, OSPF, EIGRP

Create ticket and resolve problem of ticketing tool.

Check LAN connectivity; check physically connectivity, DHCP, DNS.

Monitoring application panel, check l1 level monitoring data,

To check alarm maintenance and create ticket.

TCP/IP, DNS, DHCP, EIGRP. OSPF, SWITCHING, ROUTING.

Arch infotel pvt ltd

RF Engineer, Mumbai

Industry – ITS Telecom

Project: Bharti Airtel

Key Responsibilities: -

Survey and optimization.

Commissioning and optimization of the site.

Planning of the site, provide the site information to company.

Complete the site including flowchart diagram and photographs.

BTS installation and commissioning, data sheet maintaining.

Training Undertaken:

Project title : Telecom Network Backbone

Organization : ZTE telecom India private limited (NNOC), Gurgaon

Duration : 4 Weeks (1 month)

Role : Trainee (Monitoring alert to site up and down)

Project title : Control & Instrument department

Organization : (UPRVUNL) U.P. Rajya vidyut utpadan nigam limited

Parichha (Jhansi), parichha thermal power project

Duration : 15 days

Role : Trainee

Harware and software knowlegde of all Network and Security related devices.

MS Office, MS Excel,MS Outlook,MS Lync MS Word, MS Power point.

Basic knowledge of SQL, Manual Testing, Networking, Hardware, CCNA.

Outlook, Excel, Word. V-lookup, H-lookup

Ticketing tool – JINA Portal and JIRA Panel, BMC Remedy.

RMM Tools: Kaseya VNC

Technical Skills

CERTIFICATIONS:

Institution certified of Cisco Cerified Network Associate (CCNA).

Google Analytic Power Program from Pickdup – A Digital marketing Academy.

DMCP- Foundation, Digital Marketing Certified professional From Pickdup – A Digital marketing Academy.

Skills & Strengths

Able to work closely with other professionals as part of a team.

Ability to pick up new skills and knowledge quickly.

Can function in a fast-paced environment.

Comfortable with being the ‘go to’ person in a company

Thinking laterally to create options and solutions.

Qualification

Course

Institute/College/School

University/Board

Year of Passing And percentage.

BTech(ECE)

Patel Institute of Technology, Bhopal MP

RGTU Bhopal

Dec, 2012 – 69.6 %

12th

Saraswati Vidhya Mandir inter-college

UP Board

July,2006–58.2%

Date: (Divas Gupta)

Place:

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