Curriculum Vitae

Name: Khalil Hamza

Date of Birth: 12-8-1986

Family Status: Single

Mobile number: 009**********

Email: addidi@r.postjobfree.com

Education:

Extra course in German,Italian and Spanish Language

Bachelor degree in English Language and Literature 2009

1st Cycle General English 2007

Baccalaureate Diploma 2005

Skills:

Welcome and giving support for customers

Receiving and inventory management

Merchandising

Sales techniques

Principles of customer relationship

Teaching Methods and Strategy

Contact with students and youngsters.

Sport (Swimming) and Music as hobbies.

Computer Skills:

Good use of Word and Excel

Car Driving Licence: 2006

Languages:

Arabic: Native / English: Excellent / French: Excellent

Italian: Excellent / German: Medium / Spanish: Medium

Professional Experience:

2 months (2010) : Receptionist in a Student's Dormitory.

Administration and Support for Students

18 months (2010- and 2011): Customer Service in a Call Center.

Contact with Customers (Reception of Calls)

Principles of customer relationship

Listen to Customers inconveniences

Solve Customers problems

3 months (2012): Receptionist in Hotel Africa Jade Thalasso Korba.

Welcome and Support for Customers.

Use of different Languages in contact with customers (English / French / Italian)

6 months (2012): Customer Service

Reception of Calls in Call Center

Listen to Customers inconveniences

Solve Customers problems

3 months (2012 - 2013): Teacher of English Language in Tunisia.

Teaching Methods.

3 years (2013 – 2016) : Teacher of English Language in Oman.

Teaching Methods.

Contact and Support for youngsters

1 year (2016 – 2017 ): Sales Representative in Retail Company

Focus on targeted products (computers, tablets and mobile phones)

Merchandising.

Principles of customer relationship .

September 2017 up to now: Customer Service Specialist in Flik Cinema:

Welcome and Serving Customer including food handling.

Monitor the cleanliness of the facility.

Making yearly and monthly inventories and daily counting.

Checking the validity and expiration dates for food products.

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