Front Desk Office
Resume:
`
ANALYN PORLAJE PANCIPANE.
Mobile:
Address:
Villa 22 Zone 37 Bin Omran
Emai address:
*****************@*****.***
Personal Data:
Date of Birth : 1989, Nov. 02
Gender : Female
Nationality : Filipino
Marital Status : Single
Educational Attainment:
College:
MANUEL S. ENVERGA UNIVERSITY
BS COMPUTER SCIENCE
June 2006- October 2010
Lucena city
Vocational:
DIVERSIFIED (JAPANESE LANGUAGE)
December2010-Feb.2011
Mandaluyong City
Training& Course Attended:
AMERICAN ENGLISH SCHOOL
July 6 2015-July 28 2015
PBCOM Ayala Makati
FRONT OFFICE MANAGEMENT
Filipino Institute
November2017-Feb.2018
Al Waab, Doha Qatar
Career Objective
To seek challenging position that offers professional and progressive working environment, where demonstrated records of high competence is appreciated and grow simultaneously for mutual benefit.
Skills and Abilities
Excellent communication ability and interpersonal skills
Ability to work under pressure
Hard working,industrious and optimistic
Can work independently in any given working schedule
Basic Computer application (Microsoft Words, Excel & Power point)
Work Experience
HIGH HILLS MANPOWER SERVICES
SECRETARY/MARKETING STAFF
Dec.2019
Duties and Responsibilities
Receiving all incoming calls and answering queries to the best of my ability
Act as point of call for all clients and investors (internal and external), providing professional customer service
Handles the telecommunication of incoming and outgoing calls.
Responsible in checking of incoming mails for all the clients and co- partners.
Responsible in sending mails as superior required.
Send fax, scanned and photocopy as required.
Organize and prepare the board meeting.
Reminds each members or staffs whenever there's a meeting.
Prepares presentation in power point.
Responsible in making order, listing down and control of office stationeries.
Responsible of the attendance login in and out of all staffs in the office
Responsible in reminding of immediate superior to his itinerary schedule and which things he must do as required by the CEO.
Assist all clients, visitors and guests. Attend their queries and needs.
Ensure that all documents are properly filed in the filling room.
Perform duties which assigned by my superior
BAZOOKA BAR & RESTAURANT
WAITRESS
(June 2019 - October 2019)
Doha Qatar
Duties and Responsibilities
Assist the customer
Taking order
Bring their order to their table
Collect the cash and bring to the casher
Make them comfortable and happy because of excellent
SAADCOM HOSPITALITY & SERVICES
ADMIN /WAITRESS SUPERVISOR
(March 2019 – June 2019)
Doha, Qatar
Duties and Responsibilities
Handles the telecommunication incoming and outgoing.
Perform the duties which assign by my boss.
In charge in typing the voucher & payment collection, inventory with auditing.
Guiding the waitress and cleaners staff
Keep accommodation organize and peacefully.
Preparing Daily Report from day to day basis
Performed hand over list for the next duty staff.
Organizing sales promotional campaigns
SABA W MASA (ALMANA VENTURES)
WAITRESS/CASHIER/TELEPHONE OPERATOR
(Feb 2017- Feb 2019)
Duties and Responsibilities
AL- GHAZAL HOTEL
Secretary / Front Desk & Reservation Consultant HOTELDesk ervation Consultant
AL- GHAZAL HOTEL
Secretary / Front Desk & Reservation Consul reservations.
CID in the syste with mudrooms for the
walk in and bo
outgoing faxes, Guest Invoices and Hotel's daily report.
Hotel Booking a
nd Front Desk Supervisor / (Feb 2017 – February
Greet the guests with polite and cheerful smile.
Taking orders
Serving food and beverages to the guest
Checking on customers to ensure that they enjoying their meals
Take action to correct any problems
Manage cash and sales transaction in dining facilities
Promoting service and improving customer satisfaction
Answers incoming calls or taking order from outside calls
Issuing vouchers or receipt.
ALBATRA RESTURANT
CAPTAIN WAITRESS/CASHIER
(July 2013-April 2015)
Dutied and Responsibilities
AL- GHAZAL HOTEL
Secretary / Front Desk & Reservation Consultant HOTELDesk ervation Consultant
AL- GHAZAL HOTEL
Secretary / Front Desk & Reservation Consul reservations.
CID in the syste with mudrooms for the walk in and bo
outgoing faxes, Guest Invoices and Hotel's daily report.
Hotel Booking a
nd Front Desk Supervisor / (Feb 2017 – February
Greet the guests with polite and cheerful smile.
Assist guests for their booking and reservations.
Checking on customers to ensure that they enjoying their meals
Take action to correct any problems
Manage cash and sales transaction in dining facilities
Promoting service and improving customer satisfaction
Preparing the guest and company invoices upon checking out.
Handles guest complain with immediate action.
Prepares all quotations, invoices, agreement and time sheets as based on superior needs using applicable software
Filing of documents such as inquiry letter, incoming and outgoing faxes, invoices, agreements, quotations & etc.
Maintain the records of business from customers and suppliers
Follow-up all delayed payments
Issuing vouchers or receipt.
Answering all the queries through the mails.
Computer literacy
Microsoft office package
Microsoft Excel package
Accounts Package
I do hereby declare that all the above information is true and accurate to the best of my knowledge.
ANALYN PORLAJE PANCIPANE.
Applicant
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