Office Manager
Resume:
EBOR HAPPINESS OMON
Block ***B, Flat **B INEC Quarters, Federal Housing Estate, Kubwa, Abuja.
addi6r@r.postjobfree.com
28th April 1992
Female / Married
Objective: To be the very best through ensuring maximum output in a work environment utilizing my acquired skills in order to ensure the attainment of optimum organizational objectives and enhance my quest for excellence through self-development.
Academic Qualifications
Bachelor of Science in Industrial chemistry (Second Class Upper Division)
Ambrose Alli University, Ekpoma, Edo State 2014
Diploma in Information Technology Application (Distinction)
Hands-On Institute of Information Technology (HIIT) 2009
Senior Secondary Certificate Examination (SSCE)
Federal Government College, Kano 2008
Work Experience
Company: Shalom Dental Clinic Asokoro, Abuja
Position: Practice Manager / Administrative Officer December 2018 – September 2019
Job Description: responsible for all of the administrative duties in the clinic.
Guarantee office productivity, develop and manage all internal office procedures and practices.
Maintain the dental clinic’s cash control, staff schedules, general ledger and billing system.
Deliver direct individual and team leadership to ensure all office employees produce outstanding client service.
Coordinate the day-to-day execution of office practices that increase productivity and efficiency.
Respond to clinical and operational issues in a timely and professional manner.
Create and implement an effective office budget.
Hire, supervise and train new office employees.
Coordinate marketing, debt collections, security, and occupational health and safety, budget office expenses, arrange staff meetings.
Schedule patient appointments, staff schedules and perform billing and bookkeeping duties.
Work closely with the staff dentist and other employees to help everyone perform their duties effectively.
Company: SS Dental Clinic
Position: Administrative Officer / Customer Service Officer February 2017 – October 2018
Job Description: To effectively communicate with excellent relationship building and interpersonal skills, strong analytical, problem solving and organizational abilities. Posses a flexible and detail oriented attitude
●Assisted in HR function within the organization; managing recruitment and selection of all new employees
●Work closely with management and employees on all grievance issues
●Work closely with senior management to identify, develop and implement training and development programs in line with the business objectives
●Provide senior management and others with various types of employee reports including attrition, absence, compensation, annual leave, overtime costs and headcount
●Responsible for the development and delivery of the employee induction program.
●Review the office for a neat, professional appearance
●Develop a safe and effective work force by providing or supporting training for professional growth, new employee orientation, work safety and education on the proper technique and safe handling of instruments, cleaning and disinfectants in a dental clinic setting.
●Confirm daily schedule accuracy and post in all treatment rooms.
●Professionally handling of client related issues.
●Review supplies for the daily running of the organization.
●Manage recall and inactive patients.
●Coordinate staff functions related to dental clinic activities such as dispensary and X-ray.
●Oversee patient relations
●Assist in communicating organizations policy to patients
●Prepare financial treatment plans and present plan options to clients.
●Check patient quick fill list
●Gather and accurately record insurance information
●Develop and implement ongoing in-service training programs
●Assist in resolution of problems with third party payers
●Promote a collaborative, inclusive and respectful attitude with the dental team
●Monitor and confirm all office equipment are in good working conditions
●Prepare billing statements promptly and accurately.
●Determine staff assignments based upon evaluation of needs in several clinic areas
●Assist in business development and carried out miscellaneous task as required
Company Debras Grace Limited Lekki, Lagos 2016
Position: Customer Experience Officer
Job Description:
-Order Processing:
●Reviewed and verified order information including financial and shipping data.
●Processed orders, provided invoice other billing documentations.
●Managed internal database including order reports, invoices and bills, input data form into system for individual orders
-Order Review:
●Quality Control and Quality Assurance of products.
●Ordered product Management
-Cross-trained/back-up for other service representatives when needed.
Competencies and Skills
●Exhibits good communication and networking skills.
●Good presentation and team spirit.
●Attention to detail.
●Ability to stay calm under pressure.
●Fast, willing and interested learner.
●Effective problem-solving skills.
●Eager to deploy innovative solutions and has high analytical ability.
●Proficiency in MS-OFFICE such as Microsoft Excel, Word, power point.
●High standard for confidentiality.
●Ability to work independently
●Effectual communicator verbally as well as thorough writing and listening skills
●Well-disposed to new working systems.
Interests
●Travelling
●Research
●Reading
●Meeting people
Reference
Dr. Agbo Anthony Chijioke
Dentist
Shalom Dental Clinic, Abuja
Mbagwu Chioma Vivian
Human Resources Administrator
NASD, Lagos
Dr. Matuluko Odudayo
Dentist
SS Dental Clinic, Lagos
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