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Customer Service Office

Dubai, Emirate of Dubai, United Arab Emirates
June 01, 2020

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Curriculum Vitae

Jacintha D’souza


Mob : 009**-**-*******


To be associated with an organization that gives me ample scope to update my knowledge and skills with accordance with the latest trends in the industry and be a part of the team that dynamically works towards the growth of the organization, aspiring to be an asset to the company through my effective and constant contribution eventually realizing my aim of being a lead in the organization. PROFESSIONAL EXPERIENCE

ALFAONE ATL GLOBAL CARGO L.L.C–DXB (Apr 2014 Nov 2019) Position Held: Underwriting Operation Coordinator and Customer Service

Handling incoming and outgoing deliveries (Import and Export)

Preparing all the necessary Shipping documents (COO, Packing list & Invoice).

Direct Interaction with the suppliers.

Maintaining effective communications with the freight forwarding companies.

Responsible in assisting shipments clearing and tracking

Responsible for enabling the effective allocation of warehouse space.

Forwarding the shipping documents to forwarders and arranging the deliveries on proposed dates.

Interaction with third party logistics service providers in overseas locations.

Constant Follow-ups on the payments and keeping finance updated.

Provide the freight/delivery charges to sales team as per the Quotation

Follow up with forwarders for timely execution and delivery of shipments.

Assist customers with inquiries

Performing distribution services based on local and international regulations

Providing logistic advice and resolving any shipment problems promptly.

Preparation of the company Invoices, Delivery Note MANGALORE INSTITUTE OF ONCOLOGY HOSPITAL -MANGALORE (Feb 2010 to Jan 2014) Position Held: Receptionist, Admin Assistant and Customer Service

Highly skilled in greeting visitors and directing them to the right person or department.

Hands-on experience in giving information to visitors and answering their questions.

Generate and maintain records of the customer enquiries

Proven record of answering/forwarding calls and taking messages.

Demonstrated ability to deal effectively with phone and email inquiries.

Able to maintain an organized reception area.

Update employee attendance and visitors records.

Assist visitors in filling out forms.

Provided office support services so as to ensure efficiency.

Able to handle difficult clients tactfully.

Proven record of performing clerical duties such as scanning, photocopying and collating.

Collecting the fees according to the subjects and giving the receipt. Maintain forms and office supplies required for front desk operations


● Flexible to different levels of work environment

● Willingness to learn and work hard.

● Good Listening Skills.


Ms Office (Ms Excel, Power point & Word).

Microsoft Outlook.



Bachelor Of Arts


Date of birth : 26-05-1991

Nationality : India

Language Proficiency: English, Hindi, Malayalam, Kannada, Passport No : M3440743

Visa Type : Transferable Visa

Yours Sincerely,

(Jacintha D’souza)

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