Information Security Executive

NISHA AGARWAL

Mobile : 882******* Email : addi43@r.postjobfree.com

To work in an environment where I can learn more and improve on my technical and leadership skills, enabling me to drive business objectives of the organization.

ACHIEVEMENTS

A competent professional with an experience of 5.2 years (62 months) in the end-to-end client requirement analysis to system study, data accuracy, SLA (Service level agreement) maintenances, documentation in IT services.

Currently associated with eRevMax Technologies Pvt Ltd as an Executive in 2A Grade.

An effective communicator with honed relationship management, analytical, logical and problem-solving abilities resulting actively at client satisfaction.

Thorough in work, so minimal chances of error and work product delivered.

Skilled in guiding and training people.

Solid management skills, in the very early period of career, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.

Received, good % of increment in salary and designation within a span of 2 years.

TECHNICAL PROFICIENCY

Databases (Primary) : Microsoft SQL server 2014 Management studio

Ticketing tool : Biz CRM

Others : In house Admin tools

AREAS OF EXPERTISE

Good at assigning different jobs of a project, to each team member, to get optimum utilization of resource.

Functioning within a specialized team with limited supervision to accomplish project tasks.

Good in writing SQL.

OCCUPATIONAL CONTOUR

Tenure Company Designation

Dec’15-Till Date eRevMax Tecnologies Pvt Ltd Executive

Apr’11-Dec’12 ICICI Bank Ltd Senior Officer

PROJECTS HANDLED

1.

eRevMax Technologies Pvt Ltd/ Rate Tiger

December 2015-- Present

Role: Executive Reporting (QA)

Overview:

Reporting is the team responsible for all data that is reported to client. The reported data should be provided after quality check. It’s a team with individuals who work with in house admin portal, third party API, evaluating distribution partner OTA (Bookings, Expedia, etc) along with Hotels’ own website. Keeping in mind the analytical and reporting needs of the organization.

Requirement:

•Knowledge of revenue management in hospitality industry, for “Shopper” and “Allocator”.

•Understanding of rates, room type, and room plan, with respect to OTA & clients own website.

•Maintaining data quality, data privacy and SLA.

•Understanding of onsite rate, gross, rate parity & rate change.

•Knowledge and analysis of issues detected and proper co-ordination with the concerned department.

Roles and Responsibility:

•Totally responsible for the quality assurance of the “Shopper Products” subscribed by the clients.

•To maintain data accuracy in Data Base with validation from OTA’s (Bookings, Expedia etc) and clients own website.

•To also look into rate type requirement for the client (onsite/ gross).

•To brainstorm the issues, and assign it to concern in house department or third party, as required and get it re-solved within SLA, and send the report to client with minimal error.

•To proper decision making when the issue doesn’t resolves within SLA.

•To guide new and junior team members about the in house tools, project architecture, compliance requirements and general work flow.

•Monitoring of proper work flow, jobs schedules and smooth execution with proper SLA

2.

Company Name:

ICICI Bank Ltd

Role

Senior Officer

Job Description

Asset Servicing

Duration

April 2013 – Dec 2013

Role

Officer

Job Description

Initially Cashier, and then as Head Cashier with deliverables in charge, with vault keys, and gold vault in charge.

Duration

April 2011 – Mar 2012

Environment with skill versions

Tools :

Finacle & FCRM

OS :

Windows

Responsibilities in this included:

Module: I am responsible for handling the customers for helping them in all types of financial needs.

Information Security: Responsible for total information security. Including both personal and financial info.

Data Analysis: Responding to the client queries about loan service and helping them out to be “satisfied customers” with no business loss to company.

Process Improvement: Modifying jobs to meet the client requirements.

Performance Improvement: Continuously looking for job performance improvement to reduce the job execution time and cost.

TRAININGS ATTENDED & CERTIFICATIONS

Trained in C, C++, Core Java, and JDBC.

Trained in SQL, PLSQL.

Trained in Beginners level of Selenium.

ACADEMIC CREDENTIALS

1.B. Tech in Electronics from KDK College of Engineering, R.T.M.N.U Nagpur, Maharashtra, in 2010.Secured 66.12%.

2.12th (Science) from I.S.C.E in 2006.Secured 72%.

3.10th from I.C.S.E in 2004.Secured 69.20%.

PERSONAL MINUTIAE

Date of Birth : 25th December, 1987

Address : Available on Request

PAN DETAILS : Available on Request

PASSPORT DETAILS : Available on Request

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