CURRICULUM VITAE

MICHELLE C. ARCAYNA

City Tower Bldg.

Deira, Dubai, United Arab Emirates

Contact #: +971-*********

E-mail: addi3y@r.postjobfree.com

EDUCATION:

University of Mindanao

Davao City, Philippines

Bachelor of Science in Business Administration Major in Human Resource Management Graduate S.Y. 2014-2015

Diploma and T.O.R (attested)

CERTIFICATION

Civil Service Eligibility

28th October, 2014 CSC Examination passer - Professional level Government Institution: Civil Service Commission, Philippines CAREER OBJECTIVE:

Extremely devoted individual desirous of the position of Receptionist or any Administrative position that enables me to use my administrative and organizational skills to create a smoother work environment. My previous work were focused directly to human interactions, product and services, sales, and office management functions; gaining an extensive office experience, strong communication and customer service. QUALIFICATION SUMMARY:

English Communication proficiency both orally and writing

Microsoft Office proficiency

Committed to maintaining good employer-employee-client relations to maximize productivity

Excellent Customer Service Skills

People-oriented with great interpersonal and organizational skills

Problem-solving skills

Able to work in a fast-paced environment

Trainable; Willing to learn in different aspects of work EMPLOYMENT HISTORY:

Receptionist / Client Relations / Office Administrator CE Group – Business Bay, Dubai UAE

September 2018 – April 2020

Duties:

Telecommunication – incoming and outgoing supervision

Staff movements monitoring

Visitor access and security awareness

Accurate taking and relaying of information

Mail receiving and sorting

Administrative and clerical procedures

Correspondents and documents preparation

Meetings and appointments’ scheduling

Organize conference and meeting room bookings

Office equipment monitoring

Maintain manual & electronic appointment diary

Provide marketing support in handling social media accounts of the company

Keeping regular follow-ups with existing and prospective clients to deliver added value to client relationship

Properly routed legal agreements/contracts, quotations, invoices, receipts through the signature process

Perform other responsibilities in specific to or as assigned by the supervisor and CEO

Participate in the Human Resources activities; Posting jobs online, screening of resumes and conducting an initial interview to applicants Receptionist cum Hall Supervisor

Plus Natural Shine Ladies Cosmetics & Natural Care 15th Floor Boutique 7 Hotel & Suites, Tecom, Dubai December 2017 – September 2018

Responsible for managing the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls and customer service inquiries.

Act as the first point of contact for the client.

Process customer payments

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Coordinate with the Marketing team to generate sales leads and increase sales

Give instructions to and oversee the work of other employees and in charge of making sure great customer service is provided.

Receptionist cum Admin clerk

Pacman-CCL

Al Quoz Industrial Area 3, Dubai

June 2017 – December 2017

Act as the first point of contact for the public, clients and customers.

Handles the overall tasks in the reception area.

Handles a variety of administrative support tasks, including answering phones, receiving visitors, office equipment monitoring, preparing a variety of documents, preparing meetings and training rooms, sorting and distributing mail, processing visas, and arranging travel and hotel bookings for the executives. Members Services Officer II

Home Development Mutual Fund (PAG-IBIG) - Davao Hub Pryce Tower Bajada, Davao City, Philippines

May 03, 2015– May 30 2017

MEMBERS INTEGRATION DIVISION & MEMBERS CONTRIBUTION ACCOUNTING DEPARTMENT (rotational)

Front desk/Front line representative ( job rotation)

Answer clients queries (over the phone, face to face) regarding our products and services, accounts and payments.

Process online registration for new members.

Update information for existing members.

Post, upload and update client’s payments as per receipt

Data matching (using software) and making monthly reports and updates.

Work closely as a team and collaborate to Reconciliation Division for the accuracy of the overall accounts.

Filing and sorting of receipts according to branch

Work closely as a team in arranging Employers Forum and visit schedule.

Visit companies to promote our products & services.

Making monthly updates and reports that are submitted to the Chief of Division. Customer Service Specialist (Part-time)

Cyber City Inc. an IQor Company

Lioc Bldg., Sobrecary St. Davao City, Philippines

May 2010– May, 2013

Part-time Call Center agent for both Sales and Customer Service calls. Market Research Interviewer (Part-time job)

Survey Sampling International (Utah-based Opinionology) 4/F NCCC Mall Maa, Davao City, Philippines

March 2009 – March 2010

Responsible for conducting telephone surveys with people throughout Canada and the United States on a variety of topics including their political views, buying habits, and opinions on consumer satisfaction and other issues. PERSONAL PROFILE:

Marital Status: Single

Gender: Female

Nationality: Filipino

Language Known: English, Tagalog & Visayan

Passport No.: P2478773A

Visa Validity: December 2020

Commitment: Temporary & Fulltime

Availability: Immediate

DECLARATION:

I solemnly declare that all the above-mentioned information is correct to the best of my knowledge and belief.

Michelle Arcayna

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