Dennis M. Triplett

www.linkedin.com/in/dennismtriplett

**** ******** ****** ** ***** CA 92037 858-***-**** addi2o@r.postjobfree.com

SUMMARY

Multi-Industry Executive with experience building and leading departments & divisions in private and public fortune 500 companies. Areas of expertise include Sales, Marketing, Support, Services, IT, Process Improvement, Finance, HR, Strategy, and General Management. Strong track record of attracting, developing and retaining high performing teams. Proven ability to drive change and results through a blend of passion, relationships, and disciplined execution.

EXPERIENCE

Rescue The Behavior Change Agency

Public Health Creative Marketing Agency solely focused on creating campaigns that reduce unhealthy behaviors such as tobacco and opioids use and promoting healthy behaviors such as quality nutrition to reduce risk of obesity in kids 12-19.

Chief Operating Officer & General Manager

San Diego, CA 2016 – 2019

Responsible for all internal operations departments in addition to a $15M National Events Program delivering 80-90 large scale events monthly in 30 cities across the country with a staff of over 1000 full time and part time staff. Reporting to the CEO.

Managed $15M P&L for the National FDA Anti-Tobacco Events Campaign that delivered $2.5M to the bottom line.

Built team of over 1000 part time, full time, and volunteer staff to support a first of its kind Anti-Tobacco Events Program

Created all incentive compensation plans, methods to track metrics of success, and all processes to manage the program

Built out companywide process improvement and project management teams from scratch

Documenting all previously undocumented end to end creative contract delivery processes, streamlining and optimizing all workflows, standardizing metrics and measures, roles & responsibilities, and accountability enforcement.

Reduced existing companywide State & Local creative campaign processes from 9 months to 4.5 months

Reduced existing company FDA creative campaign processes from 15 months to 9 months

Transformed web platform team and perception from a necessary evil to a dynamic channel with unique delivery capabilities to scale interactive experiences to the At Risk teen community nationwide.

Increased interactive web engagement by average of 250% on FDA and 200% on State & Local campaigns

Transformed financial practices from organization level estimates of Profit and Loss to individual customer based P&L accounting through restructure of project time capture to a deliverable based cost approach for all contracts.

ACTIVE Network

With $450 million of revenue, 3,000 employees and 55,000 customers worldwide, Active Network is the leading provider of Activity and Participant Management™ solutions. Active’s SaaS platform makes managing and operating all types of activities, events and organizations smarter and more efficient, through the deployment of online registration, data management and digital marketing technology.

Senior Vice President, Operations & General Manager, Active Professional Services

San Diego, CA 2008 - 2014

Responsible for Global Technical & Consumer Support teams, Sales Call Centers, Product Delivery & Implementation, Customer Loyalty and for the Active Professional Services Business Unit. Responsible for managing a $100M COGS budget and a $36M Professional Service Revenue P&L, staff of 1500 employees across 20 locations on 3 continents. Reporting to the CEO.

Hired to be part of core senior executive leadership team tasked with driving revenue and lowering costs in preparations for taking the company public in 2011. As a named Officer of the company and a Section 16 employee worked alongside other C-Level executives to build revenue from $180M in 2008 to $450M in 2014, to increase Gross Margin from $110M to $280M, and to grow EBITDA from (-$1M) to $55M over that same time period.

Conducted Due Diligence on over 50 acquisition targets and integrated Operations for over 20 acquisitions.

Grew Professional Service Business Unit Revenue from $9M in 2008 to $36M in 2014.

Directly responsible for a 6% increase in Active Network Gross Margin, resulting in approximately $27M in savings to the company annually despite a 20% price per unit decline over the same time period caused by competitive pressures.

Reduced Call Center costs from $30M - $21M, while revenue increased by 20% during the same time period.

Increased Customer Loyalty (NPS) scores by as much as 70 percentage points.

Established standard department processes, management capabilities, metrics, standards, systems, and data/fact based scalability models for support, services, sales call center, marketing, and NPS Global Operations teams.

Significantly upgraded management team, while increasing manager to staff ratio from 1:4 to 1:11, resulting in a 30% reduction in management overhead costs.

Reduce Professional Service Delivery times by as much as 50%.

Key member of senior executive team that led the successful sale of the company to Vista Equity Partners at $14.50 per share ($1.1 Billion) in November of 2013, nearly a 200% premium over $4.25 share price in early 2013.

Nielsen / Claritas

Vice President of Operations & General Manager of Claritas Professional Services

San Diego, CA 2006 - 2008

Responsible for management of end to end software and data delivery operations from Product Concept through Product Delivery & Support. Responsible for $6.5M Professional Services Business Unit P&L. Reporting to the President.

Established and oversaw Software Development Lifecycle Methodology for the organization. Deployed project management office, department processes, metrics, and standards, shifting projects from software developments efforts to comprehensive Business Strategy, Planning, Business Readiness, and Technology Solution Deployments.

Grew Professional Service Business Unit Revenue from $4M in 2006 to $6.5M in 2008.

Responsible for organization wide business process improvement and Lean / Six Sigma projects initiatives.

Reduced data product line annual delivery times from 18 to 9 months, providing all customers with more current data.

Gateway, Inc.,

Senior Director, Global Business Operations

San Diego, CA 2004 – 2006

Responsible for leading major cross department initiatives, including business process improvement and system implementation projects, as well as strategic business initiatives and regulatory compliance programs. Responsible for $40M in department budgets and a cross department staff of 100 employees. Reporting to the COO, CEO, & BOD

Redesign and consolidation of Gateway and eMachines business processes and systems across supply chain management, procurement, product configuration, quoting, order management, global outsourced manufacturing, fulfillment, service support, finance, and accounting processes.

Reported executive status to the CEO weekly, the Audit Committee monthly, and the Board of Directors quarterly.

Sales / Marketing Director & Chief of Staff, Gateway Global Sales

San Diego, CA 2002 - 2004

Responsible for managing initiatives, facilitating organization-wide coordination and communication, and providing direction across Global Sales staff of 700 employees. Reporting to the Executive Vice President of Global Sales

Sales & Marketing Processes & Disciplines - Led sales & marketing effectiveness study to assess sales rep efficiency, effectiveness, and productivity. Established sales metrics & reporting and management methodology and guidelines, including sales pipeline management, forecasting, marketing campaign metrics and marketing ROI. Managed contract margin model and approval process, sales initiative programs, and customer testimonials.

Qwest Communications

Director, Sales Operations & Strategy

Denver, CO 2000-2002

Led team assessing current business process and systems environment to develop Sales & Customer Relationship Management strategies. Identified over 60 long term improvements to reduce cycle time, increase revenues, improve sales rep effectiveness, and lower costs. Presented strategy to senior leadership team.

Responsible for multiple concurrent CRM initiatives for all 2500 Global Business Markets sales representatives, marketing personnel, management, and executive staff in 50 offices across the country. Implementations merged and converted all former USWest and Qwest teams onto single systems, networks, and business processes. Responsible for $20M in project budgets and staff of 40. Reporting to the Senior Vice President of Sales Operations

Keane / Grant Thornton / AMS, Inc.

Delivery / Engagement / Sales & Business Development Manager 1994 - 2000

Responsible for client business process improvement and system implementation projects across Marketing / Sales / Order Management / Customer Care / Call Center. Led new business development for existing clients.

AT&T

Sales Rep Jacksonville, Florida 1991 - 1994

Responsible for monthly quota, training new representatives, and quality control

EDUCATION

University of Florida, College of Business Administration, Gainesville, Florida

Bachelor of Science in Business Administration, Finance and Economics

CERTIFICATIONS

Lean / Six Sigma - Black Belt Certified

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