Enthusiastic and energetic, Customer Service Specialist, with over 10 years of diverse experience including telemarketing, sales, retail, customer service, general cleaning, training, and quality assurance. Exceptional work ethic with a thorough knowledge of workplace safety, production efficiency, quality control, and even automotive parts sales and services. Familiar with Microsoft Word, Excel, Power Point, and Outlook. Well organized, attentive to detail, and meets deadlines. Quick learner and eager to take on new challenges. Work well with people and in a team. Communicates effectively. Bilingual: Fluent in English and Spanish. SUMMARY OF EXPERIENCE
Customer Service Rep, Public Safety Officer, Mall /Casino Security,Contructions Security,Main Gate Officer,Field Patrol Supervisor,Account Security Manager,Loss Prevention Officer,Inmates Work Instructor (Federal/State Corrections) Facility/Institutions.
Loss Prevention in High Retail Stores(Observe and Report)
Conducted regular patrols to ensure safe shopping environment.
Reported on any fire alarm and security door mismanagement or malfunction.
Maintained visible security presence to deter shoplifting and other criminal activity.
Prepared and submitted incident reports for alarms bomb threats and medical emergencies.
Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills.
As loss Pevention Officer :1) Implement or monitor processes to reduce property or financial losses. 2) Investigate known or suspected internal theft, external theft, or vendor fraud. 3) Collaborate with law enforcement agencies to report or investigate crimes,also to follow the 6 steps to do detain:observe the customer approach the merchandise, select the merchandise, conceal the merchandise, keep the customer under constant observation, observe the customer fail to pay for the merchandise, detain the customer outside the store(if required by state law) or after the customer passes the last point of sale.
Preventing theft in retail stores is the main responsibility of Loss Prevention Officers. To do so, we typically monitor surveillance cameras and walk around the store watching shoppers while remaining as inconspicuous as possible.
Brosnan Risk Consulting-Security Officer 2018-present Picore International-Loss Prevention Officer 2017-2018 ST MORITZ-High Retail Stores (Wynn, Encore, Caesar Palace, Bellagio, Crystal/Aria, etc ….) 2016 - 2017 Alert Security Services- Account manager 2015 - 2016 Auto Parts Instructor –Federal/State Correctional Facility/Institution,Cofewood/ Petersburg, VA 1999 – 2004 Customer Service Rep –Remy International/World Wide Automotive, Chantilly, VA 1989 – 2005 EDUCATION & TRAINING
OSHA 10 Certified –Total Safety Solution, Las Vegas, NV 2011 CPR, First Aid, & AED –American Red Cross, Winchester, VA 2004 Leadership Development –Skill Path Seminars, Winchester, VA 2004 ISO/QS 9000 Lead Auditor of Quality Systems –Perry Johnson, Southfield, MI 2000 Lean Manufacturing –Crystal City, VA 2000
Basic Metrology & Gage Calibration –MTI Corporation, Aurora, IL 1999 English as a Second Language –Northern Virginia Community College, Winchester, VA 1999 Automotive Electronics –General Motors, Fairfax, VA 1997 Electronic Engineering –ITEXSAL/Andres Bello Technical Institute, El Salvador 1986 References Upon Request.