Latrice N. Stewart, MBA, CMPE

Orlando, FL ***** 407-***-****

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Healthcare Executive

Esteemed executive leader with repeat success maximizing the performance of diverse healthcare operations

Vision-driven senior leader bringing accomplished history, including ten years of executive-level corporate experience within a multi-million-dollar health center. Proven talent for partnering with senior decision-makers to set and actualize short- to long-range strategic plans providing a foundation for growth and profitability. Outstanding ability to turnaround areas of under-performance through innovative tactics and effective change management, dedicated to fostering excellence at all turns. Accomplished relationship builder and trusted business partner, continually balancing the best interests of the company, employees, and patients.

Highlights of Expertise

Operations & Practice Management

Budgeting & Financial Administration

Profitability & Cost Reduction Initiatives

Human Resources & Employee Relations

Training, Development, & Mentorship

Board, Executive, & Stakeholder Relations

Community Partnerships & Outreach

Business Development & Marketing

Organizational & Process Restructuring

Project Management Change Leadership

Career Experience

Central Florida Family Health Center DBA True Health, Sanford, FL

Maintained executive- and senior-level leadership roles within the multimillion-dollar community health center.

Chief Executive Officer (CEO), Apr 2015 to May 2020

Administered operations while upholding the organizational mission and enforcing standard policies set by the Board of Directors. Maintained final authority for financial transactions and budgets. Produced comprehensive reports for submission to governing bodies. Served as spokesperson while coordinating external communications, handling public relations, media presentations, and press releases. Effectively advocate for the center's best interests while building critical relationships with stakeholders in public and private sectors

Leveraged financial recovery strategy to pivot the company from $2.4M loss to $860K profit within two years, a $3.2M upswing, subsequently introduced new programs and services to create an additional $2M in revenues.

Embraced continuous improvement stance to earn 68% improvement in across-the-board quality measures; cut patient wait times by half secure to secure 98% patient satisfaction rate.

Redesigned onboarding process, created new staff development programs, and initiated satisfaction-based focus groups to realize a 44% decrease in employee attrition rate, a drop from 50% to less than 6% companywide.

Elevated results for improving service access among local communities and promoting increases facility usage.

Navigated practice acquisitions and mergers as well as the purchase and construction of new locations to meet growth objectives.

Chief Operating Officer (COO), May 2012 to Mar 2015

Directed business planning, workforce management, business development, and patient services. Provided mentorship to a team of five director-level employees.

Generated a 60% profit increase within 12 months through the restructuring of billing/accounts receivable processes.

Rolled out new clinical provider workflow solutions offering improved caseload management and patient flow.

Prioritized marketing and community outreach activities to capitalize on new business opportunities.

Achieved an impressive 97% customer satisfaction rate by introducing revisions to promote quality in all aspects of the patient experience.

Director of Operations, May 2010 to May 2012

Managed daily operations, leading cross-functional staff across call center, billing, and administrative offices spanning five locations. Tracked and reported on key performance indicators (KPIs) to measure progress and areas for improvement.

Slashed outstanding accounts receivable by 93% by adopting more aggressive collections practices.

Created improved internal controls to enhance consistency in cash handling procedures.

Implemented new metrics to provide the foundation for process improvement and measurement of customer service and quality standings; cut customer hold times by upward of 48%.

Samaritan Care Hospice, LLC, Orlando, FL

Delivered oversight to ensure the successful launch and operation of a new hospice center.

Business Office Manager, Jan 20009 to Mar 2010

In partnership with Executive Director and Senior Vice President, devised and implemented strategic plans for startup and growth. Maintained accountability for finance functions to include month-end closing, business analysis, and monthly to yearly budget administration. Supervised billing operations and management of reimbursements from Medicare, Medicaid, and private insurers. Directed human resources, supporting 60+-person staff and overseeing hiring and orientation, training and development, payroll and benefits administration, and worker's compensation claims.

Introduced web-based training materials to improve ease of access for all staff.

Championed new collections procedures to ensure resident payment within 30 days.

Cardiovascular Interventions, PA, Orlando, FL

Promoted standards of excellence within multiple subsidiaries operating under the company umbrella.

Practice Administrator, Feb 2007 to Jan 2009

Led staff of 25+ in implementing day-to-day operations across multidisciplinary healthcare offices. Directed billing department, leading claims preparation and submission and monitoring insurance reimbursements, as well as accounting operations. Handled workforce planning to include recruiting and hiring qualified staff; coordinated training and development activities and leading employee file audits. Led contract negotiations and maintained vendor relationships: produced business analysis and reports.

Created innovative marketing and business development strategies to retain and expand the patient base.

Followed exacting protocols to earn laboratory and nuclear laboratory accreditations.

Education & Credentials

Master of Business Administration (MBA), University of Phoenix, Orlando, FL

Bachelor of Science (BS), Business Management & Marketing, University of Phoenix, Orlando, FL

Certified Medical Practice Executive (CMPE), Medical Group Management Association (MGMA)

Affiliation: Member, Delta Sigma Theta Sorority, Inc.

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