ALBERTO M. BANDALA

**** – *** Redpath Avenue

Toronto, Ontario M4P 2K8

416-***-****

Email: addhzy@r.postjobfree.com

OBJECTIVE

To obtain a position in which my experience and skills will be useful and will allow for advancement.

PROFESSIONAL DESIGNATIONS AND CERTIFICATIONS

EDUCATION

•Business Management/Administration

(not finished)

Escuela Panamericana de Hoteleria

Mexico City, Mexico

LANGUAGE SKILLS

Fluent in English

Fluent in Spanish

PROFESSIONAL EXPERIENCE

August 2015 – January 2020 Cintran Claims Canada Ltd., Road Adjuster

•Handling property claims focusing on condominium corporations for several insurance companies.

•Handled claims over 1 million dollars.

•Managed contractors, reviewed and approved estimates in order to perform repairs necessary to return property to pre-loss condition.

•Followed policy wordings including Standard Unit By-Law and Feature Sheet to determine coverage.

•Responsible for timely reporting to subscribers, keeping them up to date on the status of the claim, including reserves recommendations, payments and settlement amounts.

•Coordinated and reviewed experts reports including structural engineers and origin and cause investigators in order to determine coverage and subrogation possibilities.

June 2013 – June 2015 Volkswagen Humberview, Parts Assistant, Driver

In charge of parts advise and orders for retail and wholesale customers providing excellent customer service, inventory control, data entering and returns and shuttle driver.

August 2011 – May 2013 Christie Lites, Warehouse Assistant

In charge of assembling orders for costumers, keeping inventory accurate and up to date and assisting in the restructure and reorganization of the sales warehouse.

July 2009 - May 2010 SCM, Independent Property Adjuster

•Handling commercial and personal property insurance claims for several insurance companies.

•Responsible for handling claims of up $50,000.00 and effectively assisting in claims of up to $100,000.00

•Responsible for assigning contractors based on the nature of the loss, as well as reviewing and approving estimates based on the insurance company’s guidelines and overseeing the repairs process.

•Responsible for making a determination for coverage or exclusion of a loss based policy wordings and endorsements.

•Timely and accurate reporting to the insurer as well as updates to the examiner based on the complexity and peculiarity of each claim.

•Creating reserves for different portions of the loss as well as requesting and distributing drafts accordingly.

April 2008 to July 2009 Aviva Canada, Toronto, ON Claims Specialist

•Responsible for handling claims for both commercial and personal property clients.

•Take first notice of loss directly from Insureds or Brokers via phone, fax or e-mail and setting up the claim using the RTM and General systems to create the claims.

•Using programs such as Xactanalysis and E-djuster to assign contractors and evaluate the loss depending on the nature of the claim and reviewing and approving estimates based on company policies and standards.

•Current authority to handle claims for $10,000.00 but effectively managing claims of up to $30,000.00 especially for commercial clients and in the event of a catastrophe.

•Coordinating with examiners and claims investigations unit to accurately resolve problem files.

Jan 2006 – April 2008 Belairdirect ING, Toronto, ON Insurance Specialist

•Provide information/service to existing and new customers via telephone regarding a full range of insurance options.

•Preparing quotes for both auto and property insurance.

•Use sound judgment and flexibility when recommending appropriate options and solutions.

Feb 2004 - Jan 2006 Enterprise Rent-a-Car, Toronto, ON In-House Coordinator

•Initiated as Manager Trainee and transferred to In-House position

•Act as Liaison between Enterprise Rent-a-Car and Meloche Monnex Insurance.

•Coordinate with Claims Analysts to setup, administrate and control insurance replacement rentals.

•Responsible for recording and analyzing rental statistics such as daily reservations and length of rental.

•Keeping strict control of rental files; making sure that each of them has the appropriate rate, authorized length and complies with contact conditions.

•Responsible for keeping the rental branches updated of Rental information.

Apr 2002 - Jan 2004 Lifestyles Canada, Toronto, ON Distributor Relations Supervisor

•Supervised a staff of six Customer Service Representatives.

•Implemented a training manual for new hires, which reduced training time by 25% while improving the quality of training.

•Deployed procedures that improved order accuracy by 80%.

•Responsible for checking and balancing daily sales reports and for submitting all completed sales reports to the designated financial officer at the end of each day.

•Coordinated with Business Development Manager to provide Customer Service staff with up-to-date resources related to the marketing plan, Lifestyles products, and the order entry system.

Oct 2001- Mar 2002 Stream International, Belleville, ON Customer Service Representative

•Responsible for providing technical support and excellent customer service for Dell and Hewlett Packard customers in the United States.

•Consistently met and surpassed contract goals for average call handle time and first time call resolution.

•Ensured that client inquiries were followed up with accuracy and attention to detail.

REFERENCES

Available upon request

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