JAMIE SHROYER

***** * *****

East Ave. Collinsville, OK 74021 l 918-***-**** l addhzs@r.postjobfree.com

OBJECTIVE

I am a dedicated and dependable professional looking to find a full-time position with a company that I can expand my knowledge, promote within and continue my career. I am detail-oriented, excel at multi-tasking and handle tasks with a sense of urgency.

COMPUTER SKILLS

Word Sales Force SIMS IMPACT

Power Point Live Link NICE 60 WPM

Excel David SAP Multi-Line Phone

EXPERIENCE

2018-Present Consumer Services Representative, Phillips 66 Marketing As a consumer services representative I act as a mediator between the consumer and the P66 branded location, to investigate and resolve issues reported by phone, mail or social media, to build brand loyalty and consumer satisfaction. In this group I am the Contamination Specialist, Mobile App Specialist and the Co- Lead for the Administrative Support Association of Phillips 66. 2016-2018 Administrative Assistant, Phillips 66 Financial Accounting and Consolidations Travel & Expense reports, EY Sponsorship, Group news, Service Anniversaries, Birthdays, Recognition, Stock Supplies, Floor Warden, Funkrew (holiday party/ yearly events), Submit work orders, IT tickets, Staff Associate back up, Food logistics, program preparation (FEP), Create professional documents (name tags/ tents), Organizational Announcements, CPE documentation/ tracking, Assisting the Payroll Tax Analyst with reporting withholding/ unemployment, Non Standard Journal Entry log, Accruals, Invoices, Journal Entries, Chargebacks, Unrecorded Liabilities, Account Reconciliations, Split by State.

- Transferred to increase company knowledge.

2015-2016 Administrative Assistant, Phillips 66 Control Center Assist manager and supervisors, create monthly business metrics, create/ maintain data spreadsheets and assist with multiple projects as needed. Transcribe communications between controllers and field, organize meetings and schedule interviews. Coordinate catering events and maintain inventory.

-Transferred to new department, contractor to FT associate. 2014-2015 Business Account Executive, Cable One Business Marketed to a rural area providing internet, cable and telephone service to local businesses. Organized work schedule and obtained my own leads. Active representative at local events, Women in Business and Chamber of Commerce.

-Left for base pay vs. commission.

2011-2014 District Training & Administrative Assistant, Farmers Insurance District Office Assisted with policies, handled complaint calls, created marketing material, created monthly newsletter and maintained data spreadsheets. Managed District Managers schedule, maintained inventory and was the SIMS district specialist.

-Company restructure.

2000-2010 Team Leader, Claims Management Inc.

Handled Wal-Mart property damage and bodily injury claims with OK Insurance License. Investigated claims by obtaining verbal statements and obtaining evidence of events. Corresponded with Attorney General, Better Business Bureau, attorneys, physicians and witnesses. Started as an adjuster, promoted to Senior Trainer and advanced to Team Leader supervising seven adjusters. Determined denial or payment decisions on high-exposure claims. Completed yearly evaluations, addressed associate opportunities, member of interview board, Review Board Chairman and President of Activities Team. Completed Tort Law and Workers’ Compensation courses.

-Left due to department moving to AR.

1995-2000 Manager, Afterthoughts

Started as a seasonal associate, moved to PT, Key Closer, Assistant Manager and lastly Manager. Stocked and repaired merchandise, completed module displays, shrinkage control, trained new associates, organized audits, completed scheduling, addressed opportunities, completed number reports, interviewed prospects and provided excellent customer service.

-Left for better opportunity.

EDUCATION

High School Diploma, Bartlesville High School

REFERENCES

Katie Raffaele Dallas Yoga Magazine, Marketing 972-***-**** Nancy Megee Farmers Recruiting Manager 918-***-**** Shelley Taggart Phillips 66 Consumer Services 918-***-****