Shishir Roy

Calgary, AB T*R *H* • 587-***-**** • addhz3@r.postjobfree.com • www.linkedin.com/in/shishir-roy

Reliable, resourceful and passionate continuous learner with experience in data entry, customer service, and administrative tasks. Proven excellent computer skills and impeccable verbal and written communication skills. Strives during large workloads, perform duties with minimal supervision. Continually seek ways to improve processes, accuracy, service levels and efficiency.

HIGHLIGHTS

Detail-oriented, highly organized with the ability to work under pressure and tight deadline

Ability to work in a fast-paced environment that requires flexibility and multi-tasking

Capable of handling and operating any analytical tools such as communication devices, software, and platforms

Computer skills – Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

EXPERIENCE

Administration

Managed schedules, payroll, organized office functions, and oversaw daily operations of office with 20 employees

Maintained office records, equipment inventory, scheduled maintenance and handled customer correspondence

Handled all purchasing, inventory, and contract negotiation with vendors

Data Entry

Managed data of over 300 dealers; located and corrected data entry errors

Designed questionnaires, conducted surveys and compiled, sorted and verified the accuracy of data before it was entered

Communication Skills

Prepared reports on policies and plans for discussion with management teams

Delivered presentations at client conferences, meetings with management teams

Great hands-on experience with the creation of an appropriate portfolio of marketing materials with great success in connecting with relevant clients – dealers and retailers

Customer Service

Processed customers’ requests via telephone and provided after-sales customer service for sustainable customer relationship

Interacted with retailers and customers to understand their issues/problems thereby providing solutions to ensure customer satisfaction

Resolved an average of 90% inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

Team Work

Coordinated activities with (i) Production department for timely supply and inventory control, (ii) Accounts department for updating of ledger and monitoring of receivables, (iii) Dispatch department for timely delivery

Mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance

Worked with department and management teams to develop more efficient reporting and contact tools

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations obtained from co-workers/colleagues

WORK/EMPLOYMENT HISTORY

Management Consultant - Shamsons Polymers Private Limited, India 2016 - 2020

Consultant - Diamond Footcare Udyog Private Limited, India 2014 - 2015

Consultant - Aqualite India Private Limited, India 2013 - 2014

Acquisition Manager - IndusInd Bank, India 2011 - 2012

PROFESSIONAL DEVELOPMENT

Career Bridge Workshop - Calgary Catholic Immigration Society, Calgary 2020

Canadian Workplace Integration - Calgary Catholic Immigration Society, Calgary 2020

Working in Canada - Calgary Catholic Immigration Society, Calgary 2020

EDUCATION

Bachelor’s 2009

Visveswaraiah Technological University • Belgaum, India

Degree evaluated as equivalent to Canadian degree by World Education Services (WES), Canada - Ref # 3878573IMM

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