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Contact Center Supervisor/Schooling Manager

San Antonio, TX
May 29, 2020

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Carlos Cerritelli

Experienced Bilingual Teacher with Spanish/science/engineering background, now with online services, such as Spanish Online Independent Contractor, teaching Gov. agents, Teacher and Service Consultant

Irving, TX


Proficiency in both Spanish and English. Certified bilingual EC-4 teacher with valid Texas license. US- citizen, willing to relocate immediately, and work with passion, and dedication in behalf of the new generation. Also able to create a friendly atmosphere for students to learn in and encourage creativity in a virtual learning environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Foreign Language Teacher

Independent Contractor Services - Irving, TX

February 2018 to Present

Coming from twelve-plus years experience of teaching Spanish and English as a second language to children, currently focused with adult teaching online to Gov. agents. Spanish Online Independent Contractor Interpreter, Teacher and Service Consultant. Foreign Language Teacher

Berlitz International Language Academy - San Antonio, TX June 2012 to April 2016

Using especial foreign language techniques, I enhanced my teaching experience at Berlitz teaching Gov. agents.

After working more than 15 years mainly in Houston, and San Antonio, I am seeking to teach again in Texas or participate in educational activities. I am able to work without restraints and almost immediately.

I am a US citizen and do not need any work sponsorship. Also I have excellent references and would feel privileged to work for your school/organization. Bilingual Educator

Houston ISD - Houston, TX

2001 to June 2012

Taught all bilingual elementary grade subjects in the Houston area for over a decade. Coordinated with administration, colleagues and parents to enhance results. Accepted early retirement incentive to offer related bilingual services. Parts and Service Manager

Milne & Co. with HQ in Inchcape Corp. London - Lima, Lima 1998 to 2000

Lima, Peru - S.A. branch

Responsible for the purchasing, importation process and sales of automotive parts nationwide, tools, materials and equipment for Milne (an Inchcape Company) Ford's & John Deere agricultural machinery mega dealer in Peru, coordinating with our local suppliers as well as the international vendors and forwarders, complying with current customs regulations. I have been trained in Parts and Service Management in the best training centers of various important brands such as Ford Motor Co. and at the same time trained dealers in various countries to manage the business in everyway possible, including the telephone contact:

• Provide standardized world-class customer service in every interaction for optimal call center performance and customer satisfaction

• Identify service opportunities for every customer and capture all pertinent details within the appointment record to insure that dealerships / Service Advisors address them when customers arrive

• Convert every inbound customer call to a scheduled appointment to increase dealership profitability and service-drive traffic

• Advise customers on scheduled maintenance, service campaigns, recalls and the importance of servicing their vehicles in accordance with manufacturer recommendations

• Quote pricing on factory recommended and a-la-carte services to provide customers with estimated repair costs

• Handle “status" inquiries and promptly engage service advisors or other dealership personnel regarding work in progress for customer vehicles

Trade & Industrial Sales Manager

Lima Gas Co

1992 to 1997

Lima, Peru

Liquefied and gas pipeline systems installation manager. All these installations were done according to the international fire codes, and using the best quality equipment. Improved business 38% by reducing installation costs 33%, negotiation with suppliers, and financing projects. Parts and Service Manager

MSA Co - S.A. branch - Pittsburgh, PA

1978 to 1991

During this eleven-year period this South American Mine Safety Appliances Co. subsidiary located in Peru, became the highest growing subsidiary in the world. This subsidiary represented very important group industrial and mining equipment like Tamrock jumbos, Eimco and Wagner scoops, Goodman locomotives, Prosser pumps, and Wilfley concentrating tables throughout the Andean nations in Latin America, in addition to all its complete line of safety and surveillance instruments such as explosive or toxic meters. These could be portable or continuous for industrial processes. In addition we had the full line of fire fighting equipment such as the pressure demand masks with light weight fiber air cylinders. I was responsible for all the application demonstrations, and their service. Education

Bilingual Elementary Teacher in Education

University of Saint Thomas - Houston, TX

August 2001 to June 2003

B.S.M.E. in Engineering

University of Dayton


• Education, Parts & Service Management for automotive industry, Procurement Mgr., Customer Support, Customer Service, Sales, Technical Sales, Maintenance, design, production (10+ years)

• Bilingual Spanish

• Interpreting

• Bilingual

• Speaker

• Simultaneous

• Translate



Reconocimiento de alumnos y colegas. Click the links to read about professional recognition.

February 2016

Please click the previous links testimonials. (Hacer clic en los enlaces anteriores a testimonios.) Certifications and Licenses

Bilingual School Teacher

July 2003 to July 2020

I'm an experienced bilingual self-contained school Texas certified teacher. My first career is mechanical engineering from the University of Dayton, Ohio. This science background, and experience helps me motivate my students with real life experience.

Additional Information

Spanish Online Independent Contractor Interpreter, Teacher and Service Consultant. Besides being a school teacher, I have a degree in education tied with 12+ years of recent experience in Texas, and a mechanical engineering degree from the University of Dayton, Ohio. In addition I have worked for the oil & mining and manufacturing industry for over 21 years in key positions such as Plant Manager, Quality Assurance, Parts & Service Manager for a network of automotive dealers and provided technical support to the sales team and customers for the automotive, oil & gas industry in Latin America.

I have been invited in several occasions to become part of the team of presenters in product applications for various types of industrial machines we represented in Latin America.

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