Curriculum Vitae

MD SHAMSHADUL HAQUE

Mobile No. : 91-989*******;

91-997*******

E-Mail: addhuv@r.postjobfree.com

Resume Summary

Energetic, Result oriented, Self starter with 9 years of diverse experience in sales, marketing, customer service and operations. Adept at maintaining a high level of customer satisfaction,Training sales executives and developing effective customer engagement policies. Always a target driven individual with excellent record of achieving targets.

Educational Qualifications:

1.Full time PGDM ( Marketing & IB) from JIMS Rohini, Delhi with first division. 2.Bsc. (Hons) from oriental college Patna with first division. 3.10+2 from AMU Aligarh with 59.75% marks.

4. 10th from BSEB with first division.

Work Experience:

(1) Sales Manager (Joined on 3rd sep 2018)

Great Champ Technology Ltd.(Formerly known as ABSAS Solutions pvt. Ltd.) A Part of Nerdy Turtlez group.

Responsibilities:

• Achieving monthly Targets--GSR-80% & PSR-83%.

• Inside Sales.

• B2B & B2C Sales.

• Rigorous follow up of clients.

• Corporate Sales.

• Up- selling & Cross- selling.

• Doing cold calling & Generating Leads.

• Responsible for all CRM sales activities.

• Hiring & Managing a team of 60 sales executives.

• Work closely with other departments to ensure customer satisfaction.

• Doing auditing of calls and chats for excellent customer experience.

• Making and presenting Reports to directors for process excellence.

• Forecasting Sales projections.

(2) Marketing & Sales Manager.

Mirror Classes.

3Years. (1st June 2015 -- 31st Aug 2018 )

• B2B & B2C Sales.

• Managing & Guiding the team of sales Executives.

• Managing the brand promotion and Sales activities.

• Responsible for hiring sales executives.

• Responsible for sales projections and achieving targets.

(3) SME/GPU Analyst

Barclays.(Dec 2008 -- Jan 2011)

2Years.

• Writing Test cases and Test scenarios.

• Liasioning with Barclays UK Team.

• Doing quality checks and resolving queries of team members.

• Worked in three departments of Barclays: Faster Payments, Commercial Bank Preprocessing Team and GPU.

• Managing the team in the absence of Manager.

(4) Process Advisor

Genpact.(Feb 2007 --April 2008)

14 Months.

• Processing Sureties & Regulars for AON.

• Calling as well as doing backend job with AON Counterparts situated in USA.

(5) Science Teacher/Marketing Executive.

Tender Heart International School.(Aug 2005-- Dec 2006) 18 Months

• Teaching,Convincing Parents to send their wards in our school.

• Doing Counselling.

Personal Details:

Date of Birth: 01/03/1981

Marital Status: Married

Present Address: - No.2;Top Floor; Sofia Apartment;G-51/5;shaheen Bagh; Delhi-110025 Permanent Address:- Flat No.-503; Vishal Apartment; Mahendru; Patna-800006. Date: Signature:

Place: Name: Md. Shamshadul Haque

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