Customer Service

Cicely Lynch

**** ****** ******

Mobile, AL *****

Phone: 251-***-****

E-Mail: ********@*****.***

Professional Summary

Friendly Sales Associate at working in diverse retail and customer service environments. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Skills

MS Windows proficient

Quick learner

Exceptional communication skill

Shipping and receiving professional

Multi-line phone talent

Strategic sales knowledge

Cash flow management

Training development aptitude

Work History

June 2019 to Present

US Bank

Customer Service Representative

• • • Greet Assist Assisting the the cardholders cardholders cardholders with with solving activating problems and deactivating with their cards. cards February 2017 to August 2019

Home Depot

Cashier

• • Bagged, Developed boxed reputation or gift-as wrapped an efficient sold merchandise service provider per customer's with high request. levels of

• accuracy. Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. February 2009 to March 2009

Clark Personnel Service Mobile, AL

Data Entry

• • Entered Obtained numerical scanned records data into and databases uploaded in them a timely into the and database. accurate manner. December 2008 to January 2009

Longs Personnel Service Mobile, AL

Cashier

• Ensured superior customer experience by addressing customer concerns,

• demonstrating Recipient of multiple empathy and positive resolving reviews problems acknowledging on the spot. dedication to excellent customer service.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash

• supply. Routinely answered customer questions regarding merchandise and pricing. April 2002 to November 2007

Walmart Superstore Mobile, AL

Cashier

• • Politely Greeted customers assisted customers entering the in person store to and ascertain via telephone. what each customer wanted

• • or Bagged, Developed needed. boxed reputation or gift-as wrapped an efficient sold merchandise service provider per customer's with high request. levels of

• accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. June 1998 to April 2002

Sears Department Store Mobile, AL

Salesperson

• • Maintained Recipient of cleanliness multiple positive and presentation reviews acknowledging of stock room dedication and production to excellent floor.

• customer Built long-service. term customer relationships and advised customers on purchases and

• promotions. Organized store merchandise racks by size, style and color to promote

• visually Routinely appealing answered environment. customer questions regarding merchandise and pricing. Education

1994-1995 S.S. Murphy High School

Mobile, AL

1996-1998 Mattie T. Blount High School

Prichard, AL

High School Diploma

Member of the Future Business Leaders Association Club 2013 Fortis College

Mobile, AL

Massage Therapy Diploma

References

LaDana Thomas Mobile, AL 251-***-****

Leticia Summer Eight Mile, AL 251-***-****

Rhonda Mack Mobile, AL 251-***-****

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