Business and not-for-profit sector management experience achieving high results in management and leadership roles. Always seeking to make a difference in the community and globally through exceptional customer service experience and utilizing a team approach to achieve success. Passionate about initiatives that promote integration, inclusion, accessibility and equal opportunities for everyone.

SUMMARY OF SKILLS:

Highly transferrable skills from business management, including leadership, training and innovation

Extensive knowledge and understanding of universal accessibility through formal training, consulting and lived experience

Proven ability to impact organizational performance through accessible and inclusive business development initiatives leading to increased productivity and revenues

Extensive training related to best practices for inclusion and integration related to equality of access to all aspects of life, including customer experience, education, employment and community activities

Created strong relationships with key stakeholders through effective program development and management

Possess a strong business operations background, including developing and managing complex projects, and improved policies, practices and procedures to support them

Extensive experience with Microsoft Office software including, Office 365, Outlook, Word, Excel, Power Point, and Publisher

Highly motivated team player with the leadership experience to provide direction, training and mentoring to groups and individuals

RELATED CERTIFICATION:

Rick Hansen Foundation Accessibility Certification (RHFAC) Professional

Certificate of Completion of AODA training from OSG

Certified Accessibility Professional through “Get Inclusive” train-the-trainer

Negotiation Skills

Time Management

Quality Principles

Sales and Marketing training through AMP/Tyco

Owner / Consultant

Enable Wellness Incorporated, Toronto, Ontario April 2014 to Present

Specializing in solutions that promote independent living and improved quality of life for people with disabilities. Utilizing 40 years of experience living with a disability combined with 24 years of management experience in the business sector to develop an enterprise with a strong social mandate to provide accessible, inclusive solutions.

Developed a train-the trainer program; going beyond AODA customer service standards

Consult on physical accessibility of built environments to provide barrier-free solutions

Audit customer service to AODA standards and provide detailed reports for customer feed-back

Developed training presentations and resources related to inclusivity to AODA and other accessibility standards

Grant management services; including submissions, reports and execution

Provide products and services for independent living

Adapted sports and recreation consulting and management services

Reviewed and recommended changes to the curriculum material for the Rick Hansen Foundation Accessibility Certification (RHFAC) course and the Professional Assessment material and tool

Member of the RHFAC Accessibility Professional Network and Leadership Group

Advanced inclusivity training related to racialized minorities, persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may be subject to segregation, exclusion and discrimination

Achievements Include:

Won and fulfilled a contract to provide a complete accessibility and inclusivity solution to the Centre for Social Innovation, including an accessible building audit with recommendations; staff/volunteer training sessions; and a management train-the-trainer program

Developed and branded “Get Inclusive” as a business model that was short-listed by the Ontario government to become a collaborative partner in “Certified for Access”

Provided executive management services to the Shelley Gautier Para-Sport Foundation, which contributed to the success of several new adaptive sports initiatives

Received RHFAC Professional Assessor designation for assessment of built environments

General Manager (Part-Time, Contract)

CAP Building Services, Toronto, Ontario June 2017 to December 2018

Specializing in clean air testing, mould remediation, water damage repairs and general contracting; CAP began in 2017 and grew by 50% in 2018. A key market strategy was to work closely with realtors who refer clients that need our services to prepare their property for market as well as new buyers looking to address deficiencies and improve their living or working environment.

Review building inspection and clean air test reports for actionable items to be addressed to bring properties into compliance with current code regulation and standards

Co-ordinated field technicians to perform clean air testing for mould and other indoor contaminates

Provided mould remediation to clean, decontaminate and repair affected areas

Repaired areas affected by water and moisture damage, including addressing causes to reduce future recurrences

Offered general improvements and repairs to commercial and residential properties

Provided accessibility solutions, in co-operation with Enable Wellness, that meet the principles of universal accessible design

Achievements Include:

Won and fulfilled approximately $100K in business in the first year of operation as a part-time project

Developed a database of referral agents for new business development

Successful completion of several projects from quoting to fulfilment and billing

Executive Officer, Program Development (Part-time, Contract)

The Shelley Gautier Para-Sport Foundation September 2016 to December 2017

Worked with the Executive Committee to steer the development of the Foundation’s programs and activities

Lead management team to promote the programs and recruit participants and volunteers

Assisted with grant submissions, management and reporting

Assisted with sustainability of chapters developed in Brantford, Niagara, St. Catherine’s and Whitby

Developed goals, strategies and actions to achieve success and worked with teams to implement strategies

General Manager (Temporary, Contract)

Enable Interconnect Incorporated, Oshawa, Ontario February 2012 to March 31, 2014

Enable Interconnect is a Cleeve Technology company, specializing in contracted wiring harness assemblies and related power and signal systems. Industries of expertise include industrial automation equipment, commercial and industrial applications and aerospace and defence applications

Facilitated the merger of Enable Industries’ wiring harness shop with Cleeve Technology’s operations to develop a world class manufacturing facility

Managed all aspects of operations, including administration, production, procurement, sales, marketing and new business development

Achievements Include:

Diversification of the company focus to include aerospace processes and supply-chain qualifications

Managed several successful in-depth new product development projects that lead to greater market diversification and increased revenues

Trained and mentored staff to improve operational efficiencies, reducing labour costs by 35%

Managed ISO Quality Management system

President

Enable Industries Incorporated, Whitby, Ontario December 2002 to February 2012

Outsource manufacturing business employing between 10 to 25 full-time people and specializing in the design and manufacture of high reliability interconnectivity devices and assemblies for commercial and industrial applications

Progressed from the position of Vice-President as of April 2005 with responsibility of managing all aspects of the organization, including administration, production, procurement, sales, marketing, new business development and process improvements

Achievements Include:

Diversification of the company focus to include a more general industrial manufacturing focus, which resulted in an increase in the customer base from five to over thirty active strategic customers

Increased sales in strategic markets by more than 25% each year through effective networking strategies and by building strong relationships with key customers

Successful completion of several in-depth research and development projects that lead to greater market diversification and penetration

Submitted and managed grants valued at over $200,000 for new product developments, new marketing initiatives and new skill developments

Implemented ISO Quality Management system and trained staff on defect prevention through continuous improvement

Industrial Sales Account Manager, Western Canada

Tyco Electronics Canada Ltd, Markham, Ontario June 1990 to December 2002

Tyco Electronics is one of the world’s largest manufacturers of engineered electronic interconnectivity components and devices, with locations in over 150 countries

Managed all sales-related activities involving small-to-medium accounts in Western Canada

Created in-depth sales and marketing plans to increase sales by developing emerging accounts into strategic customers

Worked with distribution partners to improve sales channels and to promote Tyco products.

Member of the Pension and Benefits Committee; developed to help steer and manage the companies’ pension and benefits plan

Achievements Include:

Achieved significant increases in sales throughout the territory each year with a 100% increase in the first year

Induction into the prestigious Captain’s Club for five consecutive years (1997 through 2001) for sales and marketing excellence

Successful completion of courses, each year, to improve sales and marketing skills, customer service, negotiation skills, management skills and product knowledge

Implementation of a new contact management database that was adopted as a standard in the Industrial Sales business unit

VOLUNTEER EXPERIENCE

ICSDC Committee Member

Information and Communication Standards Development Committee March 2017 to Present

Work with the Accessibility Directorate of Ontario (ADO) to recommend legislative changes to the Ministry for Seniors and Accessibility in Ontario

Monthly meetings in 2017 and 2018 to review sections of the Information and Communication standards under the AODA and put forth additions and changes to contribute toward making Ontario accessible by 2025

Committee submitted final recommendation to the Minister’s office in January 2019, with public consult completed in October 2019

Committee reconvenes in 2020 to review feedback and recommendations from public consultation and to complete the final recommendations to the Ministry

Director, Disabled Sailing Association of Ontario 2002 to Present

Served several years as a Director of this active para-sport charitable organization that delivers sailing programs to people with disabilities. Currently working with the Board of Directors to update bi-laws, policies, practices, and procedures that reflect the most current accessibility requirements and best practices

Vice President, 2019

Race Manager, 2013

President, 2003, 2004, 2008

Director, 2002

Direct Funding, Self-Manager

The Centre for Independent Living Toronto (CILT) 2002 to Present

Manage all aspects of my own attendant care program, including hiring, training and supervising staff

Manage bi-weekly payroll, remittances, bookkeeping services and all related administrative requirements

Submit quarterly financial reports to CILT

EDUCATION: CSA Group, Certified Professional Assessor Exam 2019

Rick Hansen Foundation Accessibility Certification (RHFAC)

George Brown College, Certificate of Completion 2018

Rick Hansen Foundation Accessibility Certification (RHFAC)

Universal Accessibility Standards for Built Environments

Get Inclusive, Certified 4 Access 2015

AODA Customer Service, Train-the-Trainer

IMSM: Quality Management Systems 2009

ISO 9001 Management Training

York University 1985

Bachelor of Arts, Psychology Major

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