Customer Service Representative
Resume:
DANETTE HUGHES
Customer Service Representative
PROFILE
Customer Service Representative with 8 years’ experience with knowledge of computers, I possess excellent written and verbal skills,
CONTACT
PHONE:
EMAIL:
********@****.***
HOBBIES
Gardening
Reading books
EDUCATION
Elma High School
1984 - 1988
High school diploma, I took all course work required of my school, I had typing and was an office aid, that’s what decided my career path that I want to choose.
H&R Block
09/2015 – 01/2015
Received my certification for tax preparation and customer service representative. Had classes from H&R Block to receive all of my certifications in the field I chose for myself. I’m also registered as a tax professional with the IRS, my PTIN # is P01864151
WORK EXPERIENCE
H&R Block Customer Service Professional/Tax preparer
01/2015–05/2015
Answered multi line phones, processed payments over the phone, scheduled appointments for clients, prepared tax returns. Have many certifications from continuing education courses for customer service professional as well as tax professional.
Fireguard Extinguisher Service /Office manager
11/2004–01/2008
Made sure the office ran smoothly, answered phones, I took orders over the phone from customers, I took payments over the phone from customers. Dispatched employees to different jobs, entered invoices into a computer program used for this job. For this specific job, I had excellent written and verbal communication skills.
SKILLS
Knoledgeable with computers
Excellent written and verbal communication skills
Answer multi line phones
Customer Service skills, which I have had a lot of classes and training through H&R Block for.
Also have many certificates showing the completion of the training.
Contact this candidate