Andrew Robert Patterson

Email: addhqh@r.postjobfree.com Mobile Number: +1-919-***-****

LinkedIn: www.linkedin.com/in/andrew-patterson1991 An MBA graduate with significant prior experience working in customer relationship roles and in lean methodology. Now with my new acquired knowledge completing my MBA, I would like to transition into a more business focused role, with particular interest in business strategy, people/organization development and project management. I possess a passion for people, cultivating new and existing relationships and interpersonal growth of companies and individuals. Skills and Competencies

Citizenship: Both a UK and US Citizen (As of June 2015). Certifications: Certified ISO 9001:2015 Internal Auditor. NoStigmas Mental Health Ally. Digital Skills Certificate. Professional Scrum Master (PSM-1) certified. Computer Skills: Proficient with Microsoft Office programs such as Word, PowerPoint, OneNote, Excel, SharePoint. Vast experience with email, social media, and the internet. Knowledge of additional Microsoft programs such as Navision and Power BI.

Language Skills: Fluent in English and a written understanding of Spanish. In my free time, I am learning the basics of Arabic, Chinese, Indonesian, Italian, Portuguese, Russian and Thai. Sports Skills: I Play tennis, swimming, and beach volleyball in my free time. Work Experience

Technical Service Representative October 2014-- September 2018 Bozzetto Inc.

Greensboro, North Carolina

• A multi-national textile chemical sales company based in Filago, Italy.

• Built customer relationships through regular site visits to demonstrate product efficacy and support integration into the customers manufacturing environment.

• Provided a customer service capability, which involves the use of our Customer Relationship Management System Navision

(Dynamics NAV). This requires the creation of supplier purchase orders, customer sales orders, and warehouse pick lists in support of the core business activities.

• Performed routine textile laboratory testing for the salesforce. This included the application, analysis, and quality control of textile chemicals to make sure they deliver the necessary qualities to meet customer requirements.

• Produced trials, samples, and results of new products to support the sales team in identifying additional opportunities and securing new business.

Lean Manufacturing Coordinator June 2013 -- September 2014 Vescom America

Henderson, North Carolina

• A multi-national wall covering manufacturer selling to the hospitality industry based in the Netherlands.

• Oversaw Ink formulation development for the production of high-end wallcoverings. It was imperative that any formulation was reproducible, so that product quality was assured across multiple production runs. This was achieved through daily data collection from the manufacturing plant.

• Through color matching techniques, was able to deliver improved ink production, which resulted in manufacturing plant efficiency by increasing production, decrease time turn over, and enabled re-use of resources.

• As part of the planning team, scheduled the plant production runs to ensure customer orders were delivered. With the plant management team, was also a member of a cross functional teams that produced budget forecasts which were presented, discussed and agreed upon with senior management.

• Oversaw plant inventories to ensure optimum levels of materials. This assured availability to ensure production outages were avoided, supported stock level maintenance aligned to supply lead times, and avoided overstocking and the associated financial tie-up.

Education

Newcastle University September 2018—December 2019

MBA-- Master’s degree in Business Administration

Newcastle-Upon-Tyne, England

• Embraced and learned with 28 people from 15 different countries (China, Thailand, India, Indonesia, Malaysia, Taiwan, Kazhakstan, Egypt, Ghana, Nigeria, Argentina, Brazil, Colombia, USA and the UK).

• Winner of People’s choice award in Future of Work Event. This was a international team of five which developed a future idea of HR tool to engage with Mental Health topics using social media and integrating CSR strategies to combat issues in the workplace.

• Management Consultancy project with Walgreens-Boots Alliance specifically working on their Alphega Pharmacy brand advising on the digital strategy and transformation for the Alphega Brand.

• Dissertation Project with Newcastle United Foundation working on the Social and Economic Impact of the new Murray House Community center being built in 2021. Gathered and delivered on market research and performed a gap analysis to forecast for the foundation on what it can provide to the North-East region.

• Student Voice Committee Chairman for MBA cohort.

• Student Ambassador Award for exceptional performance and unrelenting dedication, enthusiasm and sincerity in developing outstanding and cohesive relationships within the student cohort, with teaching and administrative staff and business partners.

• Full-time, triple-accredited university by international bodies: AACSB, AMBA, and EQUIS North Carolina State University August 2009-- May 2013 Bachelor’s degree in Polymer and Color Chemistry

Raleigh, North Carolina, USA

• Expanded knowledge of polymers, in regards to their usage in widespread industry and their composition, and color chemistry in regards to how and why they are used in products industry-wide.

• Enhanced learnings of analytical tools to measure chemical substances and information on polymers and colorants.