Alana Solange Courtois

addhot@r.postjobfree.com

301-***-****

Education

University of Maryland, Bachelor of Arts, Communications and Sociology May 2008 James Cook University, Townsville, Australia

Experience

Client Success Manager, Red Points May 2019—May 2020 Red Points Brand Intelligence platform covers clients’ full brand exposure to protect sales, reputation, and customers against online infringements.

• Managed book of business consisting of 30+ clients and 850K ARR

• Performed onboarding of both SMB and enterprise clients, including document retrieval, account configuration, programmatic set up and platform engagement

• Led upsell and cross-sell engagement, pitching book of business on new product features; negotiated pricing, ensuring additional 2.5K MRR across client book

• Conducted both remote and in person QBRs, presenting quarterly analyses and alignment of goals/KPIs using Gainsight and Metabase

• Worked closely with Sales and Professional Services teams to share customer insights and product development

• Liased with Operations, Product and Marketing with a goal of continuous innovation, positive user experience and expanding client portfolio

• Converted four monthly contracts to annual contracts as a 2020 CSM-led companywide initiative Mid-Market Account Manager, MINDBODY April 2017—April 2019 MINDBODY business management software serves gyms, spas and salons worldwide, and helps people find and book with them. 24/7.

• Sold MINDBODY suite of products with focus on automated marketing solutions to small / mid-sized businesses using a consultative approach; consistent top performer, averaging over 112% of quota attainment

• Managed enterprise accounts

• Liased with support, finance and engineering teams to deliver product-based solutions

• MINDBODY mentorship program mentor, educating in product and account management

• Assisted in team forecasting via team commit tracking and analysis Business Development Associate, LookBooker November 2015—April 2017 LookBooker is a revolutionary new app, delivering seamless browsing and instant booking for beauty services 24/7.

• First post- launch sales and business development lead

• Grew LookBooker’s vendor side by 400% and led Brooklyn’s launch and expansion

• Built and managed a pipeline in Pipedrive CRM and beat aggressive sales goals while managing all aspects of the sales process and building brand trust with both small businesses and large corporate franchises through strategic prospecting, strong relationship building and careful relationship management

• Responded to RFIs / RFPs, and managed / negotiated contracts

• Identified key talent, and developed a framework for a growing sales team

• Mentored and guided new hires in learning LookBooker mission and representing the LookBooker brand

• Learned digital landscape from a publishing standpoint, with a focus on mobile (particularly data location) campaigns and worked with media buyers to develop market presence

• Led API Integration with partner companies

Account and Project Manager, EuroMoney Investor Plc., Legal Media Group January 2014—October 2015 Euromoney’s Legal Media Group provides insight, analysis and strategic resources for international law professionals.

• Directed accounts as Project Manager of two publications after one year of service as Account Manager

• Managed two subscription’s revenues; consistently meeting monthly targets between $8K and $30.5K

• Conducted product pitches to C-level executives of law firms in person and over the phone, consistently booking 2+ weekly meetings and making +300 weekly cold and follow-up calls

• Responsible for quarterly invoicing, chasing copy and annual contract renewals for nine publications and networks

• Represented Euromoney at B2B networking events, awards presentations and conferences across the country

• Initiated e-mail campaigns using sister-publications’ contact databases to drive cross-sell, and close firm-wide deals

• Liaised with the editorial team to drive a content agenda that met the needs of our clients

• Participated in regular training courses including public speaking and negotiations Volunteer Positions

Sacred Studio, Energy Exchange Participant May 2018 – March 2019 (studio close) So Others Might Eat (S.O.M.E), Mentor March 2009 – March 2011 The Lower East Side Girls Club, Mentor July 2008 – July 2009 Leukemia and Lymphoma Society, Woman of the Year Campaign Manager November 2009-February 2010 Technical Proficiencies

EZ Publish, Mail Chimp, Constant Contact, Salesforce, Pipedrive, DocuSign, Microsoft Office Suite, Confluence, Gainsight, Metabase, Conversational Spanish

Other Interests

Master SCUBA divemaster, writer and certified fitness and yoga instructor

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