PLARENT KOKALARI

Email: addhnu@r.postjobfree.com

MOBILE: 613-***-****

SUMMARY

A highly focused professional with solid work experience in Client Relationships, Accounting and Office Management. Skilled in numerical accuracy and analytical thinking. Experienced in banking, with an eye for details, achieving results while at the same time complying with different sets of rules and regulations. Successful track record in handling complex Customer Service assignments, generating consistent results in demanding, high volume environments. Backed by academic qualifications including a graduate diploma in Accounting from McGill University.

EDUCATION

McGill University, Montreal

Graduate Diploma in Accounting, 2004

University of Tirana, Albania

Degree in Business Administration, 1997

SKILLS AND QUALIFCATIONS

Thorough knowledge of all accounting and administrative policies and procedures as related to client transactions

Experienced in coordinating client/supervisor instructions to ensure smooth accounting workflow within company’s guidelines and accounting procedures

Conversant with financial statements and cycles of companies in different industries

Proficient in MS Office Software; keen to learn any new accounting software as applicable by attending training sessions to gain and maintain optimum systems knowledge.

Ability to recognize key risk issues and apply risk standards to complex financial structures

Professional aptitude, with the ability to remain calm and respectful in difficult situations with clients, supervisors and co-workers

Skilled in building quantifiable models to visualize potential customers’ behavior

PROFESSIONAL EXPERIENCE

OSL, Ottawa, Canada

Bell Authorized Agent, Apr 2019 – Present

Represent Bell within the Ottawa Area residential, condominium and rental building market

Ongoing communication and regular site visits to assigned buildings, with a goal of developing relationships and securing customer acquisition rights

Attract residential customers to purchase Bell Fibe TV, Internet, and Bell Home Phone services at special events within & outside apartment and condominium buildings

Leverage existing internal sources of sales leads, identify new sources of opportunities for sales through referral, and lead generation programs with property management companies

Document and submit sales orders on a timely basis

Astoria/Zip Marketing Inc, Ottawa, Canada

Leader/Corporate Trainer, Nov 2018 – Mar 2019

Provided training and coaching for Account Executives in sales and customer relationship management

Educated customers about Walmart Rewards Mastercard

Implemented various marketing and advertising techniques to generate new sales

Generated interest from customers by conveying key product benefits

Performed and closed the sales of Walmart Rewards Mastercard, rehashed

National Bank of Greece, Tirana

Branch Manager, Oct 2016 – Sep 2018

Oversaw lending process in general and financial analysis in particular

Responsible for the compliance with Government and Central Bank’s policies

Responsible for the compliance with the Bank’s policies and standards related to overall activity of the office

Drafted the budget based on the set segment and product-level targets

Responsible for the effective management of the operating expenses

Coordinated the overall operations to ensure consistent achievement of targets

Ensured respective protocols related to different situations were followed

Responsible for attaining established goals and targets, through active participation in sales management

PLUS Communication S.A., Tirana

Head of Corporate Sales, Aug 2010 – Jun 2016

Deployed statistical data to build quantitative models, visualizing and quantifying potential customers’ behavior

Proposed and implemented new effective ways of debt collection, increasing collection efficiency

Sought, found, experimented and proposed new effective and efficient distribution channels

Established and developed strong relationships with corporate clients and provided propositions in an effective and customer-focused manner

Led and developed a team of relationship managers to ensure a full range of business solutions are offered to corporate clients

Air Canada, Montreal

Productivity Analyst, Apr 2008 – Sep 2008

Measured through complex mathematical formulas the impact of key factors on the job assigning system (PBS system)

Focused on the key factors of the productivity in the Inflight Department

Measured the productivity figures on monthly basis

Highlighted and quantified the impact of Collective Agreement articles on the productivity

Advised on the topics of Collective Agreement and PBS system

All Balkans Corp. S.A., Tirana, Albania

Finance Officer, 2007 – 2008

Maintained healthy financial and accounting ratios for the company, following company’s policies

Controlled and improved accounting procedures, policies, in accordance with International Standards and company’s policies

Managed and controlled the receivables and payables cycle, payroll, fixed assets and depreciation, relations with banks

Assisted the Finance Manager with the preparation of budget and variance analysis

Advised on tax issues

Emporiki Bank, Tirana, Albania

Deputy Manager of Corporate Division, 2005 – 2007

Obtained and compiled loan applicants' credit histories, corporate financial statements, and other financial information for major corporate clients

Worked with clients to identify their financial goals and to find ways of reaching those goals

Prepared a variety of status reports, including activity, closings, follow-up, and adherence to goals

Provided leadership, training and supervision

Appraised all credit reports and recommend proposals before submitting for approval

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