Dwayne Miller

**** * ***** ****, **********, NC *7545 * 843-***-**** * addhne@r.postjobfree.com

CAREER OBJECTIVE

Highly motivated and talented IT professional with years of Information Systems experience skilled at overseeing complex company networks with a focus on efficiency and performance optimization. Detail-oriented and proactive with strong troubleshooting, training, communication and analytical abilities. CORE COMPETENCIES

• Self-motivated with the ability to quickly master new technologies

• Strong written and verbal skills

• Motivated, organized and professional

• Highly analytical and detail oriented

PROFESSIONAL EXPERIENCE

AVEXIS / NOVARTIS, Durham, NC

Svc. Delivery Integration Manager, November 2019 – Current

• Respond to customer inquiries using Service Now and assist in troubleshooting and resolving challenges

• Actively update, maintain and monitor all aspects of computer networks

• Resolve technical issues related to network interruptions

• Attend in-person meetings with employees to analyze, troubleshoot and diagnose hardware and software problems

• Maintain a working log detailed all required system updates, as well as the date of completion

• Assist management in creating training materials pertaining to computer troubleshooting and usage INLAND MANAGEMENT CORPORATION, Williamstown, MA

Network Operations Manager / Senior Network Architect, July 2006 – March 2019

• Designed, configured, and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.

• Designed and implemented our Network Operations Center which was the hub for over 40 remote sales offices across the United States.

• Managed the configuration, development, and administration of voice and networking systems including routers, switches, firewalls, Tandberg video conferencing, Microsoft Servers, and storage area networks.

• Responsible for all escalated calls from users and technicians via Service Now to resolve major, critical, and complex network software and hardware problems. Monitor network operations on a 24 x 7 x 365 basis.

• Integrated new company acquisitions and mergers including circuit cutovers, infrastructure installation, equipment upgrades, and detailed end user training. Standardized office cabling and equipment.

• Microsoft Internet Information Services Administrator for over 400 corporate websites.

• Created company policies and procedures governing corporate security, email and internet usage, access control, and incident response.

DM TECHNOLOGIES, Adams, MA

Founder, Owner, June 2002 – May 2006

• Network infrastructure installation, maintenance, troubleshooting, and repairs.

• Computer hardware sales, upgrades, and repairs.

• Software programming and website development (Microsoft Exchange 00/03, Access, SQL, HTML).

• Virtual private network design and installation using two-way internet satellite dishes and hard-wired circuits. VILLAGE VENTURES, INC., Williamstown, MA

Vice President, Operations, April 2000 – June 2002

• Responsible for the management and successful operation of all technology initiatives and computer infrastructure requirements of Village Ventures and its affiliates.

• Established I.T. department; hired staff, created required data processing procedures, and successfully managed personnel.

• Oversee day-to-day I.T. operations across multiple locations. Performing daily network backups, systems setup, Windows 2000 server management, Exchange 2000, SQL 2000, Active Directory, VoIP and unified messaging, web server maintenance, remove access servers, VPN and connectivity issues, and end user technical support.

• Designed and implemented a cost-effective Ethernet Local Area Network, Virtual Private Network, Voice over IP System, Data Center, and PC systems to solve business requirements critical to the success of the company.

• Played a key role in performing diligence support for all technical business plans and possible technology investments.

• Wrote the company’s infrastructure contingency plan and disaster recovery procedures. LYCOS.COM / TRIPOD.COM, Williamstown, MA & Waltham, MA Director of Information Technology, April 1997 – April 2000

• Site administrator of the Windows NT 4.0 Server farm & Lotus Notes 5 email.

• Planned and implemented company’s ISDN remove access system and TCP/IP addressing scheme.

• Provided Help Desk support for over 120 end users in both application and networking issues.

• Project Manager for the corporate Year 2000 project and AT&T dialup migration.

• Assisted in Lotus Notes & website research and development. UNITED STATES ARMY

Specialist, E-4 (MOS 97E, Interrogator), October 1993 – March 1997

• All Army Program Freestyle Wrestling Team member (World Class Athlete Program).

• Unified Services National Freestyle Wrestling Team member.

• Network engineer/administrator.

• Spanish Language Tutor.

EDUCATION

UNIVERSITY OF WISCONSIN, Madison, WI

Bachelors of Science, Computer Science

ADDITIONAL SKILLS

• H.323, DNS, DHCP, AD, SNMP, FTP, IPV4, VPN, LAN, WAN, ITIL 4, Service Now

• Microsoft Windows 03/08/12 Server, Exchange 07/10/13, IIS, SQL, Access

• Microsoft Windows XP/7/8/10, Microsoft Office, MAC OS, Linux

• Cisco IOS (Firewall, router, switch), Cisco Unified Communications Manager & Unity, VoIP

• Network administration, help desk/user support, systems & infrastructure design

• Supervision & team building, training, project management, research & development

Contact this candidate