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Medical Assistant Front Desk

Mount Pleasant, NC
May 29, 2020

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Freda Linker, CMA

Mount Pleasant, NC *****-****

Phone: 704-***-****



Obtain employment where my talents and skills meet the need of the Employer.


Associated of Science – Medical Assisting, MCI College of Health Sciences at ECPI College of Technology (October 2008)

GPA: 3.88

Graduated with Honors

Perfect Attendance Awarded

Certified Medical Assistant – Certified May 25, 2013

Diploma, Mount Pleasant High School


Benefits Verification Specialists (October 2016 – February 2017)

(Contract) AmerisourceBergen/Lash Group (Fort Mill, South Carolina)

Worked as a Benefits Verification Specialist within Lash Group on the Regeneron Team.

Verified insurance benefits for the drug EYLEA which is used in treatment of Macular Degeneration.

Investigated patient files to see the type of insurance they had and called the insurance companies to verify the insurance benefit. If physician’s office requested we referred patients to co-pay assistance programs that were available to help off set the cost of treatment.

Created the appropriate notes to describe the insurance benefits and encoded the information into the patients file.

Once file was updated then information was sent back to physician’s office so verification was in the patient file at physician’s office.

Warranty Service Department (June 2015 – August 2016)

(Contract) Electrolux (Charlotte, NC)

Worked as an agent with warranty, examining files to see problems consumers are having

Called consumers and presented the resolution from the warranty problems.

Knowing the warranty rules and applying to the consumer problems to gain the best resolution for the consumer.

Apply cost savings in the shipping methods and maintaining the departments KPI: 40 files per day.


Scheduler (March 2015 – April 2015)

(Contract) Westmed (Charlotte, NC)

Virtual Front Desk (December 2014 – January 2015)

(Contract) Carolina Digestive Health (Charlotte, NC)

Used G-Med Electronic Medical Record to lookup scheduling for office within the medical practice, to access the patient files. Opened the patient’s medical record so medications could be looked up in the formulary and be coded to the medical record. Once medication was coded into the patient files you then printed the Patient Information Form and addressed an envelope and mailed out to the patient.

Responsible for running a postage machine to process mail.

Placed mail in mailing tubs so the courier could pickup and deliver to post office.

Test & Surgery Scheduler (May 2007 – January 2014)

OrthoCarolina (Charlotte, NC)

Scheduled testing for patients and educated on where the test was to be done.

Cashier responsible fro checking patients out and scheduling return appointments.

Taking cash receivables.

Posting patient’s encounter forms (billing patient’s accounts)

Balance daily audit sheets and running end-of-day reports.

Operating and closing out the credit card machines.

Handling multiple telephone lines.

Answering questions about insurance forms, collecting payments for insurance forms to be filled out.

Responsible fro maintaining a cash drawer.

Compiled all cashier batches into one report and did deposit for the days receivables.

Transferred in August of 2009 to position of Test & Surgery Scheduler.

To schedule all surgery for doctors in a timely manner.

Send paper work to hospitals so surgery can be booked at hospital or surgery center.

Send notes to hospital and surgery centers so they can be attached to patients charts on day of surgery.

Educated patients on the process of having surgery and distributed the surgery packets.

Referrals – faxed the referral to the proper place of service for patients, educated the patients where the referral was going to be faxed and the location of where they would get a call from with the appointment time.

Used Centricity and Allscripts computer programs for medical offices.

Performing any other duties as ask to perform.

House Manger (January 2005 – August 2006)

Jeffrey A. Fink DDS, PA (Concord, NC)

Child Care, General Shopping, Continue Therapy for Special needs Child

Light house work, Meal Provider/planned and prepared meals

Transportation for children, Stayed in the with children for extended times while parents were out of town.

Entrusted with family credit card to purchase items needed for the home.

Switchboard Specialist (December 2000 – September 2002)

Northeast Medical Center (Concord, NC)

Responsible for answering all incoming telephone calls.

Appropriately page on-call physicians when necessary.

Communicate with all nursing units and hospital departments to accommodate paging, emergency codes, patient/family/physician/administration needs.

Respond in a proficient professional manner when emergency codes are called and page all clears when calls have been handled.

File appropriate paper work as needed.

Listen effectively to callers in a positive, calm manner and transfer to appropriate departments/units.

Maintain confidentiality of all calls and information regarding patients and patient’s rights.

Preceptor for department.

Front Desk/Night Audit Manager (July 1998 – September 2000)

Hilton Charlotte University Place (Charlotte, NC)

Responsible for greeting guests and checking in and out of hotel.

Taking payments for hotel stay.

Maintaining a cash drawer.

Making daily cash drops in safe.

Answering incoming phone calls and transferring to proper rooms and hotel departments.

Compile and balance daily revenue reports.

File appropriate paper work as needed.

Schedule work week for night employees.

Hold monthly employee meetings.

Other duties as asked.

Customer Service Specialists (August 1981 – July 1998)

Sunrise Apparel, Inc. (Concord, NC)

Production Operator, Accounts Receivable clerk, Supply Clerk

Answering multi-line telephone system and transferring calls to proper areas.

Data Entry – building customer files and invoicing customer for products purchased.

Inventory stock and preparing orders for shipping (Order Entry)

Applying for credit for companies through factoring companies where receivables are sold to.

Preparing and filing appropriate paper work.

Working with auditors-pulling and marking invoices for auditing of records to see how well you comply with shipping and billing of merchandise.

Greeting Customers, showing garments and answering questions regarding price and stock availability.

Mailing duties to include mailers and catalogs.

Other duties as asked.


Using Microsoft Office

Using copier machines

Using fax machines

Typing 35 to 45 wpm

Using multi line phones

Using Startel Switchboard

Certified Medical Assistant Certified May 25, 2013

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