Precious

Abiodun

Human Resources &

Administrative Resume

** ***** ******

Winnipeg, MB, R3C 4J4

204-***-****

addhkk@r.postjobfree.com

Skills

Staffing, Development, Health and Safety, Wellness and Culture, Performance management and Employee and labour relations. Communication/Interpersonal skills, Empathy, Organizational skills, Decision making and Leadership skills.

Proficiency - Microsoft Office Suite, Google suite, Atlassian Confluence, Jira, Trello

Beginner - HRIS

Experience

Bold Commerce / Quality Assurance Specialist

March 2019 - March 2020, Winnipeg, MB

Performed performance management by assessing employee performance on chats, tickets and phone calls with customers and providing improvement feedback and recommendations. Encouraged continuous improvement by providing and facilitating training, creating knowledge base, and coaching.

Actively participated in health and safety matters by being a member of committee and occupying the office of Fire Marshall. Performed research and data gathering on topics like employee engagement, customer interaction, customer satisfaction, etc. Created and optimized metrics like CSAT, departmental QA Average and Customer retention statistics, for organization to match acceptable industry standards.

24-7 Intouch / Recruiter

April 2018 - March 2019, Winnipeg, MB

Performed staffing duties such as - resume screening, interviews, call backs, onboarding.

Managed employee information and goal tracking system using internally developed software and Google suite

Managed multiple recruiting initiatives simultaneously using decision making and prioritization skills, such as - job fairs, awareness campaigns, launching referral programs, hiring for multiple businesses simultaneously.

Managed relationships with external stakeholders such as staffing agencies like Randstad, Staffmax, Manitoba Start by acting as point of contact for 24-7 Intouch Recruiting department.

24-7 Intouch / Customer Service

Oct 2016 - May 2018, Winnipeg, MB

Provided top notch customer service via calls, emails and chat, using skills like - active listening, identifying the need, empathetic communication and problem solving.

Performed leadership duties by assisting new hires with tough judgment calls, navigating the organization’s internal software application and coaching.

Performed de-escalation and conflict resolution between clients and the business.

Religious Non profit Organization/ Volunteer Relations Officer Jan 2013 - Dec 2018, Winnipeg, MB

Performed safety and health duties such as - walkthroughs, training, incident precautions, reports and other wellness initiatives. Handled labour relations duties such as - conflict management, performance management, volunteer engagement, wellness and culture and encouraged citizenship behaviour.

Handled staffing and development duties like - volunteer entry and exit interview, onboarding and training

Performed administrative duties such as - events planning/coordination, maintained employee files.

Health Sciences Center/ Human Resources Administrative Assistant

Jul 2013 - Aug 2015, Winnipeg, MB

Performed administrative duties such as - data entry, photocopying, mail distribution, inventory management for office supplies and managing reception areas.

Performed staffing duties such as - administering job tests, resume screening and call backs.

Performed people relations duties such as - responding to call and email inquiries, managing reception area, receiving clients and guests and saturating corporate updates and internal HR communication on workplace matters.

Managed employee care programs, including; sending out birthday greetings, employee recognition emails, bereavement care packages. Using organizational skills, quick learning and proper prioritization, managed multiple projects simultaneously as needed for smooth operations.

Performed other duties such as - managing calendars, scheduling meetings, events management, program facilitation, etc. Education

University of Manitoba / BA

Jan 2012 - Apr 2016, Winnipeg, MB

Labour Studies & Human Resources Management

University of Manitoba / CPHR

Sept 2019 - Jul 2020, Winnipeg, MB

Human Resources Professional Certificate

Chartered Professional in Human Resources

Volunteer Experiences

Toastmasters International

Participatory member

West Central Women’s Center

Administrative Assistant

Youth and Young Adult Mentor

Religious Non Profit Religious Organization

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