Security Guard Customer Service
Resume:
MASITULA NAKIMULI
DUBAI UAE
****************@*****.***
mailto:************@*****.***
APPLYING FOR CUSTOMER SERVICE
PERSONAL SUMMARY
A well-mannered, articulate and hardworking customer care advisor who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.
PERSONAL DATA
Nationality : Ugandan
Gender : Female
Marital Status : Single
Language Known : English/Arabic
Visa Status : Visit Visa
WORK EXPERIENCE
I have 2 years’ work experience as a CUSTOMERE SERVICE at AIRTEL TELCOM COMPANY in Uganda
Duties and responsibilities
Managing all retail and online related customer contacts.
Providing quality responses to customer contacts in person, telephone & email.
Dealing with enquiries & answering calls from new and existing customers.
Suggesting solutions to customers in a positive manner.
Dealing with all escalated complaints and enquiries efficiently and effectively.
Communicate promptly any information to customers about their orders.
Helping customers to register online and/or to process their orders.
Giving customers information about company services and products.
Building relationships with customers.
Recording all queries and making notes on logging software.
Resolving assigned incidents within pre-agreed timescales.
Familiar with all with Microsoft packages.
Handling difficult and aggressive customers in a professional manner.
Assisting the finance Department with customers on security checks
Answering all incoming calls / emails and re-routing them to relevant parties.
Meeting and greeting visitors ensuring they are signed in and inducted.
Opening, distributing, collecting and taking the post.
General administration duties, photocopying, filing etc.
Dealing with any enquiries at the reception.
Data entry onto internal systems. Reporting any problems to the office manager.
Dealing with car park requests and hospitality requirements.
Ensuring that the reception area is tidy and clutter free.
Monitoring stationary stock and reordering when required.
KEY SKILLS AND COMPETENCIES
Good communication
Quick learner
Team work and team building
Ability to provide basic first aid
Computer skills
EDUCATION BACKGROUND
High School Education
DECLARATION
I hereby attested the accuracy of information declared above are true and correct the best my knowledge and belief.
REFERENCES:
Available Upon Request
Contact this candidate