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Office Customer Service / Banking

Brooklyn, NY
May 28, 2020

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P.O. Box ******



Acquired Skills:

Microsoft Office (Excel, Word, Outlook), BIDS DTC, Global Plus, Portia, Bloomberg, Muller, Kenney, Access, FactSet, Euroclear, ADP, DIVA, Swift

Professional Experience:

Customer Service Supervisor - Burlington Coats (2014 - 2018)

Instruct and train new cashiers on the company’s procedures. Responsible for petty cash safe and verification of the tills for all cashiers. Reconcile all registers at the close of business day.

Process customer’s purchases via cash, credit/debit/gift cards and checks on the register.

Issue cash or credit card refunds and store credits. Process customer exchanges and returns.

Effectively manage customer problems, concerns, and issue, escalating them when required.

Up sell merchandise and inform customers of new products and issue survey instructions.

Create innovative ways to provide a better customer experience.

Consultant - SBS Inc. Mutual Funds Reconciliation (2009 - 2012)

Liaise with various fund administrators and account managers for the firm.

Resolve discrepancies of dividends and shares for hundreds of mutual funds.

Journalize all daily trades and balance all fund activities. Issue NAV for mutual funds on in-house system.

Consultant - Adecco Staffing - Hedge Fund Asset Mgmt. Admin (2007 - 2008)

Review, reconcile and distribute Prime Broker 3-way holdings, cash reports and issue FactSet reports to the Fund Analyst for several hedge funds.

Access Portia for trades, NAV, DIV payments and cost basis. Issue sale distribution reports to Admin.

Resolve hedge fund issues with the Prime Broker. Confirm sale lot, market value and compile invoices.

Provide accurate resolution to client’s inquiries in a timely fashion.

Maintain record of complaints and resolutions via the firm’s electronic files.

Consultant -Juniper Sys –Dividends Ops Mutual Funds - Citigroup Global Markets (2006 -2007)

Reconcile hundreds of aged mutual fund transfers due to conversion accounts and mergers.

Research and resolve issues for various Branch Admin regarding various funds and clients.

Communicate with Fund Agent to confirm proper distribution of dividends to be paid to clients.

Instruct and coordinate transfers of shares with counter party and Fund Agent. Update various accounts regarding fund adjustments.

Balanced approximately 2000 funds due to merger of Legg Mason and Salomon Smith Barney.

Resolved the imbalance of the firm’s trading accounts valued at tens of millions of dollars of market exposure over 4000 CUSIPS across two trading accounts, $13 million in credit money for 2005 and $3 million for 2006. Balanced the firm’s accounts to the house trading accounts from January 2005 to date.


P.O. Box 360228



Consultant - Response Co- Asset Management - UBS Private Banking Delivery & Receive (2004 - 2006)

Responsible for settlements of securities, RVP vs DVP and free receives and deliveries via DTC, ACATS, Fed wire, Euro clear and local markets in a complete, accurate and timely fashion.

Issue middle office instructions of clients on the BIDS system. Contact and coordinate transfer of mutual funds and hedge funds with various Fund Agents. Resolve client inquiries.

Global Plus processing of reconciled aged items, securities differences and SPO charges. Assist in conversion of account assets acquired via firm acquisitions and mergers with other banks.

Process instructions on corporate action events of stock splits, buy-ins, calls and redemption of bonds, div payments and spin offs. Confirm and verify holder of shares for ex record date.

Education and Background:

Asset Management Private Banking - Operations Securities Processing, Mutual Funds Rep

Securities Training Corp - Series 7, 63, NASD

Brooklyn College - Economics

New York City Community College, AAS - Medical Lab Tech

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