Store Manager Customer Service

MARIANNA ZAIMIDOU

Address: Κlious *, Larnaca,Cyprus 6050

Tel: +357-**-**-**-**

Email: ******************@*****.***

EDUCATION

COLLEGE THASSALONIKIS

EXPERT OF AIRLINE COMPANIES - DIPLOMA

Thessaloniki

2001-2003

PERSONAL STATEMENT

Always a team player, I take great pride in commanding a team. The past year I have worked with up to 10 members of staff within the store to guide, improve sales, synergy on the shop floor and ensure staff are motivated, secure and happy within their role. I believe training is crucial in the implementation of a productive team and this has led me to make a career change for this reason. I seek a role suited to this one where I can be of value in an expanding company. PROFESSIONAL EXPERIENCE

THE BODY SHOP OCTOBER 2018-PRESENT

STORE MANAGER

Recruiting, training, supervising and appraising staff. Managing budgets, maintaining statistical and financial records. Dealing with customer queries and complaints. Overseeing pricing and stock control. Maximising profitability and setting/meeting sales targets, including motivating staff to do so. Warehouse implementation on 2nd floor of the store with up to 20,000 products in categories and order. We had 1400 products to learn then organization and sell. VM changes on a monthly basis of which I managed and ensured all company policies and procedures were adhered to by all staff. Managed the store and staff holiday rota and ensured cover at all times. Banking, expenses and cost control of the store. Management reports daily, weekly and monthly.

MALLOUPAS AND PAPACOSTAS SEPTEMBER 2016- SEPTEMBER 2018 SALES ASSISTANT – MANGO / TEZENIS

BUSINESS ADMINISTRATION AND CUSTOMER SERVICE

Help customers choose between the company's array of goods and services, process payments and maintain a high level of customer service. Stock control, internet orders via the store, cashier, dealing with complaints and suppliers. NEWREST CYPRUS

SUPERVISOR – AIRCRAFT STRUCTURAL DEPARTMENT JUNE 2011 - MAY 2015 Planning, organizing and sharing daily tasks of the team - Coaching the team for the best result to achieve the company's objectives - Staff Training - Compliance ISO regulations - HACCP - Resolve any problems - Final check of daily tasks. Ensuring the operations and structure within the company for this department were maintained and upheld. Dealing with all departments to comply with the regulations. Preparing the aircraft with the necessary items.

LGS AIRPORT

LOST AND FOUND OFFICE MAY 2010 - MARCH 2011

Customer service - office jobs - Resolve any problems with passengers (Lost Objects, Broken luggage)

WOMAN SECRET LARNACA

STORE MANAGER MARCH 2009 - APRIL 2010

Staff Training - Decorating the store - Organizing and Designing successful campaigns for the store - Find ways to present the goods

QUALIFICATIONS

Knowledge of Office - Working under pressure - Pleasant and dynamic personality - Driving License LANGUAGES

GREEK, ENGLISH AND RUSSIAN

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