Joann Penzenstadler

addh95@r.postjobfree.com **** Fernledge Drive Allison Park, PA 15101 412-***-****

Summary of Skills

Excellent communication skills, friendly, outgoing, people person

Team player, as well as leadership skills; have worked as an assistant and have trained other employees

Problem-solving skills; able to identify problems and implement a plan of action

Work Experience

Server/Server Trainer

North Park Lounge Pittsburgh, PA 2013-present

North Park Clubhouse Gibsonia, PA 2001-2012

Trained new staff members, teaching them company policies and procedures. Assisted managers in daily operations. Used customer service and sales skills to satisfy many different types of people. Anticipated needs of customers. Constant interactions with customers and co-workers which required effective communication. Adapted to continual changes (new food/drink menus, computer errors, new staff, etc.).

Massage Therapist

Brash Chiropractic and Massage Pittsburgh, PA 2012-2015

Provided massage to patients. Assisted patients on modalities and many other aspects of patient care. Scheduled patients.

Culinary Assistant

Gabriela’s Market Allison Park, PA 2004-2005

Maintained all aspects of the kitchen; food preparation, rotation of stock, proper cooling procedures, etc. per OSHA Guidelines. Responsible for scheduling, inventory, and guest relations. (Reason for leaving; company closed.)

Dental Assistant

St. Barnabus Dental Department Gibsonia, PA 1998-2001

Assisted dentist in all general dental procedures. Responsible for taking and developing x-rays. Responsible for proper sterilization of all dental instruments. Helped to educate patients of oral health.

Department Manager

T.J. Maxx Gibsonia, PA 1994-1997

Responsible for entire women’s department. Created displays, merchandising, stocked, and assigned nightly duties to staff. Trained and scheduled employees. Assisted customers throughout their shopping experience.

Education

Career Training Academy Western School and Health & Business Careers

-Degree: Massage Therapy - Completed Dental Assistant Program

-Graduated: 2012 - Graduated: 1998

-Current License: Massage Therapist

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