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Manager Customer Service

Calgary, AB, Canada
May 30, 2020

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Bonny Wolsynuk

PHONE: (***) 403-***-****

Calgary Alberta


CAREER Objectives

Over ten years of extensive Retail management experience, training and development, leadership of teams up to 15.

I have strong communication skills, passion for customer service, I love to help people, Creative and effective merchandising and the ability to get results.




Emergency Communication Dispatcher

June 2014 – November 2014

Advanced Certification

Specialty Manager Wal-Mart Canada

2008 to 2014

Responsible for recruiting and hiring, daily coaching and succession planning, surpassed sales targets consistently.

Training of individual team members in achieving certifications, strong inventory management including merchandising and ordering. Strong customer service skills.

Telzon. Audits, Safety Team member.

Participated in weekly manager meetings.

Strong handle on loss prevention. Reduced shrink in my division by 90% during my time as Specialty Manager

Strong grasp on inventory analysis and control.



CPI Photography Canada

Calgary, Alberta CANADA

I am a certified photographer in both portrait and passport photography. I was responsible for the success of the studio,

created a team atmosphere for my associates, performed and implemented marketing strategies. Strong grasp on inventory analysis and control, host store relations, cash handling and analysis, customer service and problem solving.


Assistant Manager

Fairweather Market Mall

Calgary Alberta

Responsible for customer service, sales, visual display, stock inventory and control, conflict resolution, negotiation and Key Holder, customer service, sales and cash, visual display, stock inventory and control, and building a team atmosphere.


Day Home Provider

1999 - 2002

Account Executive Custom Training / Program Coordinator

Langara College Continuing Studies

Vancouver, British Columbia, Canada

Performed cold calling to prospective clients for custom training in computer and soft skill courses. Arranged meetings and attended to sell course sets to meet the client’s current and future needs, marketing strategies and marketing implementation. Assisted students in course selection, course enrollment, administrative duties, interviewing and hiring prospective teachers for soft skill courses, all applicable paperwork, attended and evaluated course content, attended offsite programs and conferences, assisting in set up of conferences in the educational field.

Other Work Experience:

ISS Information System Services

Vancouver BC

Computer/Data Entry Operator

Clark Freightways

Burnaby BC

Manifest Operator

Wire Rope Industries

Surrey BC

Data Entry Operator


Diploma in Criminology, 4th year Psychology,

NAED – North America Emergency Dispatch

Certification – 2014

St Johns Ambulance First Aid Level C

Your In The Drivers Seat Shrink Expert Training


Sep 1997 to May 1998

Psychology Undergraduate

Simon Fraser University

Burnaby, British Columbia Canada

Jul 1994 to Sep 1997

Criminology Diploma

Douglas College

New Westminster, British Columbia Canada

References available on request

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