Over ten years of extensive Retail management experience, training and development, leadership of teams up to 15.
I have strong communication skills, passion for customer service, I love to help people, Creative and effective merchandising and the ability to get results.
Emergency Communication Dispatcher
June 2014 – November 2014
Specialty Manager Wal-Mart Canada
2008 to 2014
Responsible for recruiting and hiring, daily coaching and succession planning, surpassed sales targets consistently.
Training of individual team members in achieving certifications, strong inventory management including merchandising and ordering. Strong customer service skills.
Telzon. Audits, Safety Team member.
Participated in weekly manager meetings.
Strong handle on loss prevention. Reduced shrink in my division by 90% during my time as Specialty Manager
Strong grasp on inventory analysis and control.
CPI Photography Canada
Calgary, Alberta CANADA
I am a certified photographer in both portrait and passport photography. I was responsible for the success of the studio,
created a team atmosphere for my associates, performed and implemented marketing strategies. Strong grasp on inventory analysis and control, host store relations, cash handling and analysis, customer service and problem solving.
Fairweather Market Mall
Responsible for customer service, sales, visual display, stock inventory and control, conflict resolution, negotiation and Key Holder, customer service, sales and cash, visual display, stock inventory and control, and building a team atmosphere.
Day Home Provider
1999 - 2002
Account Executive Custom Training / Program Coordinator
Langara College Continuing Studies
Vancouver, British Columbia, Canada
Performed cold calling to prospective clients for custom training in computer and soft skill courses. Arranged meetings and attended to sell course sets to meet the client’s current and future needs, marketing strategies and marketing implementation. Assisted students in course selection, course enrollment, administrative duties, interviewing and hiring prospective teachers for soft skill courses, all applicable paperwork, attended and evaluated course content, attended offsite programs and conferences, assisting in set up of conferences in the educational field.
Other Work Experience:
ISS Information System Services
Computer/Data Entry Operator
Wire Rope Industries
Data Entry Operator
PROFESSIONAL DESIGNATIONS AND CERTIFICATIONS
Diploma in Criminology, 4th year Psychology,
NAED – North America Emergency Dispatch
Certification – 2014
St Johns Ambulance First Aid Level C
Your In The Drivers Seat Shrink Expert Training
Sep 1997 to May 1998
Simon Fraser University
Burnaby, British Columbia Canada
Jul 1994 to Sep 1997
New Westminster, British Columbia Canada
References available on request