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Jonathan Enrique K. Dayao, PhD

+63-918-***-****, addh5v@r.postjobfree.com

Jonathan has over 20 years of experience in building businesses, systems, and teams. He has solid experience in managing IT delivery centers and building talents in application development, application and infrastructure operations, and customer service operations. Jonathan can learn and apply new technologies and business processes that benefit customers and employees. He understands the end-to-end nuances of systems from development to transition, implementation, and operations. He has implemented several successful projects ground-up. He has successfully implemented cross-region process improvement programs resulting in cost savings and revenue growth. He has solid experience in process improvement frameworks like CMMI and ISO20000. His expertise is in developing highly motivated teams. He is strong at creating and implementing strategic directions, goals, and actions. Jonathan has managed teams of up to 400 headcount and grown revenue to up to $35m. Jonathan is an active member of the Philippine Computer Society (PCS). Jonathan’s advocacy is Computational Thinking in K-12 Education.

WORK EXPERIENCE

Technological Institute of the Philippines (https://www.tip.edu.ph/) Consultant – Chief Computing Innovation Officer Sept 2018 – Present Leads the institution in computing innovation.

Accomplishments to date:

Implemented the Agile Scrum project management framework across the organization – IT, Academic, and Non-academic groups

Implemented curriculum improvements in computer science, engineering, and Senior High School

Set up the IT group for DevOps practices implementation Question Nation Innovation (askthedragon.com & ct.askthedragon.com) Question Nation Innovation is the developer of askthedragon.com and ct.askthedragon.com CEO August 2016 – Present

Responsible for the development and management of the company’s strategy. He is currently developing products and services that will help schools integrate Computational Thinking in their K-12 curriculum.

Accomplishments to date:

Developed Kindergarten Computational Thinking products and services. The product and service includes curricula, training and certification programs, and learning tools that can help schools quickly implement Computational Thinking curriculum in their school.

Developed Collaboration Center, which is a webapp used by Teachers, Students, and Parents to communicate and collaborate. The tool is used to deploy assessment and presentation materials. Teachers use it to share best practices. This is a lightweight LMS.

Implemented the Agile Scrum project management framework and DevOps practices with the team.

Deployed askthedragon.com Reviewer Maker on November 2016. Makers and SAEs

(Subject Area Experts) used the Reviewer Maker in developing reviewers.

Launched askthedragon.com to the public on February 2017. The site contains Licensure Examination for Teachers (LET) Reviewer.

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Gamified the review process and implemented a Messenger Chatbot that assists customers in their review.

Launched the Social Sciences LET Specialization Reviewer in July 2018. Macquarie Philippines (www.macquarie.com)

Macquarie is a global financial services provider with offices in 28 countries. The breadth of expertise covers advisory and capital markets, trading and hedging, funds management, asset finance, financing, research and retail financial services. It has over 15,000 employees worldwide. Director August 2011 – July 2016

Responsible for the strategic direction and day-to-day operations of teams providing offshore application development and operations services. Systems managed include Human Resource, Risk Management, Financial Management, and IT Operations systems. Reports to the Head of Shared Service Center and works with global counterparts in Australia and India. Accomplishments:

Established the team’s offshore DevOps strategy, which clarified the development plan, and priorities and outcomes of the whole team. This resulted to higher levels of client and employee satisfaction.

Established self-service processes, service automation, service monitors, metrics, visual management boards, daily huddles, automated testing practices, operations performance reports, data quality, and customer-focused and high-trust culture that all together helped increase team productivity and morale, and systems’ availability from 97% to 99.89%.

Conducted “Operational Excellence” training programs in Manila, Hong Kong, and India, which resulted in cost savings and an increase in client and employee satisfaction. The

“Operational Excellence” training program covered principles and practices from Lean Manufacturing, Scrum, and DevOps.

Consistently restructured the teams in Manila and Gurgaon India and introduced new processes and metrics enabling teams to quickly adapt to changing business needs, which resulted to the increase in client and employee satisfaction. TELUS International Philippines (www.telusinternational.com.ph) Telus is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, entertainment, healthcare, video, satellite and IPTV. The company is based in the Vancouver British Columbia. Vice President for Operations

Application Management and IT Services (AMITS)

Dec 2008 – July 2011

Responsible for the strategic direction, Sales & Marketing, P&L, and operations of a 410- person workforce providing offshore IT services to TELUS. The service covers IT infrastructure operations, service desk, and application development and support. Reports to the Global Head of Operations and works directly with counterparts in Canada. Accomplishments:

Established the AMITS ITO strategy, which resulted to headcount increase from 110 in 2008 to 410 in mid-2011 and a revenue growth from $8.34m in 2008 to $35m by 2011.

Transformed the AMITS group from a pure body shop engagement to a mixed managed talent and managed service offering that resulted to the increase in headcount and revenue of the group.

Implemented the successful transition of tier-3 remote server, and storage and backup system administration services from Canada to Manila from May to September 2009, which resulted to about C$5m yearly savings.

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Established the Quality Assurance Group and Training and Evaluation Group, and led the Service Desk and IT Infrastructure Operations teams’ process improvement initiatives which enabled Telus International Philippines to get ISO 20000 certification in December 2010.

Software Ventures International (www.svi.com.ph), 1999-2002, 2004-Nov 2008 SVI is a Filipino-owned company involved in the following businesses: IT consulting and software maintenance and development; call center services; and business process outsourcing. SVI has about 900 employees and has offices in the Philippines, North America, and Japan. Vice President, Chief Information Officer 2004 – Nov 2008 Responsible for the overall IT operations and technology directions of the company. Managed the IT budget of the company and reports directly to the CEO. Member of the SVI Management Committee. Member of the Board of Directors of Software Services Corporation.

Accomplishments:

Led the SVI IT operations group which provided support including the development, implementation, and maintenance of existing enterprise systems and infrastructures.

Managed the budget and established the IT processes and procedures of the IT operations group which resulted to cost savings and high degree of client satisfaction.

Defined the technology direction aligned with the business needs and led to the development of internal tools that resulted to cost savings for the company.

Established the corporate standards on technical competence and ensured compliance of the staff that resulted to high employee engagement. Vice President, Division Head 2001 – Nov 2002

Responsible for the overall direction, Sales & Marketing, P&L, day-to-day operations, and supervision of human resources of the division. The division delivered offshore IT services for Safeway Inc, which in 2002 was among the largest food and drug retailers in North America. The division consisted of 200 IT professionals. Works directly with the Safeway VP for Global Outsourcing based in Pleasanton California. Reports directly to the CEO and has about 7 direct reports.

Accomplishments:

Managed a 200-employee team providing offshore Application Management services to Safeway in the USA.

Established career pathing and technical training programs, which resulted to high employee satisfaction rating.

Successfully managed the account which increased the confidence of the client to offshore work. The following projects where successfully implemented: Mainframe Maintenance, Time-and-Attendance Application Development Project, Lawson Interface Development Project, and COBOL LE Testing Project

Vice President, Chief Technology Officer 2000 – 2002 Consultant 1999 – 2000

Initially worked as a consultant and then moved up to be its CTO. Below are some of Jonathan’s accomplishments.

Accomplishments:

Identified and implemented the software development methodology, tools, and techniques used by the company. These allowed the marketing and account teams to position and grow the company post-Y2K.

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Introduced and implemented the matrix team organization which allowed the teams to share best practices and develop skills faster.

Developed the Contact Center Kernel (CCK) and Telemarketing System (TmS) software for SVI. CCK is a call center applications development platform. TmS is a software product written on top of CCK and used for telemarketing. TmS won 2nd place in the Java Cup 2000 competition sponsored by Sun Microsystems Philippines and the Department of Science and Technology Republic of the Philippines. RCG Information Technology (www.rcgit.com)

RCG Information Technology is a global leader in IT professional services. It serves over 350 active clients and 45 of the Fortune 100 across a broad range of markets. RCGIT is based in Edison, NJ with 12 offices across North America, an Offshore Delivery Center in the Philippines and South Africa and a global recruiting engine. It employs a staff of approximately 1,400. Vice President, Chief Technology Officer 2002 – 2004 Responsible for the implementation of the software development process improvement initiative of the company. Provide guidance and direction to project teams on project management, software architecture design, database design, and the use of Rational Unified Process (RUP) and Unified Modeling Language (UML). Reports to the Country Manager based in New Jersey, works directly with the CIO based in New Jersey, as well as other counterparts in Chicago, New Jersey, and New York. Accomplishments:

Led the software process improvement effort of RCGIT Philippines resulting in a CMMI Level 5 certification on July 4, 2003.

Created and documented the project management, cost estimation, and software development processes that led to the CMMI Level 5 certification. DE LA SALLE UNIVERSITY (www.dlsu.edu.ph) 1987 – 2002 De La Salle University College of Computer Studies is among the top computer science degree program in the Philippines. The College of Computer Studies has three departments with a student population of 1,800 (graduate and undergraduate). Its faculty pool consists of 60 full-time faculty members (the largest in the country) with diverse areas of specializations. Dean of the College of Computer Studies 1997 – 1999 Faculty Member - Associate Professor 4 1987 – 2002 As Dean, Jonathan was responsible for the management of degree and non-degree programs of the college. Manages the academic (60 full-time and 30 part-time faculty members) and non-academic staff members of the college. Reports directly to the Executive Vice President and has about 7 direct reports.

Accomplishments:

Developed the straight BS Computer Science Major in Software Technology to Master of Science Program and Modular Master’s Program in Information Technology which allowed students opportunities to pursue new degree programs.

Developed the continuing education programs of the college.

Recommended improvements to the computer science program in tertiary education institutions in the Philippines as member of the Commission on Higher Education

(CHED) Technical Committee in Computer Science.

Audited computer science programs of different colleges and universities in the country as member of the CHED Regional Quality Assurance Team (RQAT).

Founding member of the Philippine Society of IT Educators (PSITE) and its first Vice President. PSITE is Philippine’s first organization of teachers in the areas of computer science, computer engineering, and Information Technology. Page 5 of 5

EDUCATIONAL ATTAINMENT

PhD in Computer Science – 1997

University of Brighton

Brighton, England

Master Computer Science – 1990

De La Salle University

Manila, Philippines

BS in Mathematics – 1984

University of Santo Tomas

Manila, Philippines

PROFESSIONAL ORGANIZATIONS

Association of Computing Machineries

ACM is the world’s largest scientific computing

society, delivers resources that advance

computing as a science and a profession.

Philippine Computer Society

PCS is the premier professional association of

computing and information technology

professionals in the Philippines.

Jonathan is currently leading a PCS project whose

goal is to increase the employability of Senior

High School students.

Upsilon Pi Epsilon

Upsilon Pi Epsilon (UPE) is an international

honors society for the computing sciences. UPE

was first organized at Texas A&M University,

College Station, Texas, in 1967.

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