Address : Dubai, UAE.

Tel : +971-*********

Linkedin : linkedin.com/in/governor-jeffery

Email : addh23@r.postjobfree.com

Position : Waiter/Server

Governor Jeffery

Professional Profile

Skilled Waiter and Server with over 4years of experience serving customers in a very vibrant and exclusive restaurants.

With a broad range of customer service skills and exposure to multiple restaurant environments. I had delivered a first class services whilst aiding the success of my employer’s business from order taking and customer relationship management. I am committed to total guest satisfaction through provision of exceptional table service.

Looking for opportunities with a growth oriented company that offers a challenging responsibilities and the potential for advancement where I can fully maximize my specific skills and creative thinking abilities to the success of the organization.

Summary

4+ years progressive experience as a proven waiter/server with renowned Hotels/Restaurants.

Demonstrated record of exceptional reliability.

Expertise in anticipating and responding to customers need.

Had competently served banquet, buffet and managing special events at restaurant.

Well knowledge in setting tables, prepared and served food and beverages according to set instructions.

A gigantic drive to learn and desire to work with great people and even greater food

Take pride in providing excellent customer service.

Able to think independently and quickly resolve problems.

A proven track record of upselling through suggestive selling techniques.

Exceptional sales and customer service acumen with an advanced people skills.

A great sense of responsibilities with the specific and necessary skills over the years of my career that had led to a successful delivery of my job adeptly and performed beyond expectations by turning guests’ moments into memories.

Personal Information

Sex : Male

Nationality : Nigerian

Height : 1.86m

Language : English

Visa status : Residence (Transferable)

Availability : Immediately (No Notice)

Core Competence and Skills

Advanced computer skills Need anticipation Writing/taking orders Menu presentation Great conversational skills Payment collection Table preparation/cleaning Bill generation / POS system F&B service, Problem Solving Good communication skills Sanitation/ Up selling technics Goal driven/ Good stamina Food allergy conscious

Answering phone calls

Highly responsible and reliable

A very high energy level

Food safety understanding,

Highly enthusiastic

Experience

Server Jan 2020 to March 2020

Fairmont Dubai

Outline

As a Server/Waiter, I am an ambassador for the exceptional service and cuisine that are trademark of dining experience. Keeping warm, personal attention and knowledge of the outstanding Food & Beverage offerings that makes guests of restaurants and lounges feel special, unique and valued. More so to perform any other duties as may be assigned by the supervisor or manager. Key Responsibilities

Personal representative of the hotel, provided service that reflects the high standards of the Hotel.

Exceeded all Guests expectations when they come to dine in the Restaurant

Offered support to all other Colleagues, a team of professionals with a passion for Food

& Beverage. Quickly recorded transaction in the micros system to deliver prompt service.

Reported to work on time in a neatly pressed clean uniform and name badge

Promoted and maintain a positive working relationship at all times with all the staffs

Consistently offer professional, friendly and warm service

Assist guests regarding menu items in an informative and helpful way

Always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.

Understood shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs

Understood how to operate all the equipment used in the outlet

Followed outlet policies, procedures and service standards

Ensured all opening / closing duties in the restaurant are complete Waiter/Dishwasher May 2018 To Nov 2019

Yo! Sushi – Dubai Mall, UAE

Key Responsibilities

Meeting and greeting customers building good relationship and taking of orders.

Assist guests with making menu choices in an informative and helpful fashion.

Regularly check guest to ensure satisfaction with each meal course and beverages.

Accurately recorded orders and partner with team members to serve food and beverages that exceeded guests’ expectation.

Worked closely with management to improve front of house morale.

Appropriately suggested and upsell additional items to customers to increase restaurant sales. Demonstrated a complete understanding of menu items and ingredients.

Effectively to communicated to kitchen staffs regarding customer allergies, dietary needs and other special requests.

Quickly recorded transaction in the micros system to deliver prompt service Waiter Aug 2015 to Sept 2017

Movida Lounge and Suites - Abuja, Nigeria

Key Responsibilities

Welcome guest warmly to the establishment and seat them accordingly

Delivered exceptional, friendly and fast service.

Maintain knowledge of current menu items, ingredients and preparation methods.

Skillfully anticipated and addressed guest service needs.

Present menus to customer and answer questions about menu items, making recommendations upon request and informing customers of daily specials

Followed up periodically with customers to ensure that they are satisfied with their meals and service to correct any problems

Prepare checks that itemize and total meal costs and sales taxes

Collect cash or credit card payments from customers Cashier June 2012 To May 2014

Easy world Supermarket - Abuja, Nigeria

Key Responsibilities

Certify a clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments

Weigh items sold by weight in order to determine prices.

Calculate total payments received during a time period, and reconcile this with total sales.

Compute and record totals of transactions.

Answer customers' questions, and provide information on procedures or policies.

Cash checks for customers.

Qualifications

Interest

Playing football, keeping fit, travelling and meeting people. Key Achievement

E-Heart to Heart, Heartist Nominee, March 2020.

Certificate of Recognition 2019, with the best staff award.

Certificate of Highest Online Reviews June 2019

Certificate of Best Guest Engagement May 2019

Certificate of Highest sales: having the highest ASPT, ASPH & Sales contribution for the month of April

Awards/Achievements

Reference

Reagan Otieno

Position : Assistant Manager (Café Pronto & Sushi) Company : Fairmont Hotels and Resorts, Dubai UAE

Email : addh23@r.postjobfree.com

Phone : +971*********

Matthew Rubin

Position : Country Manager

Company : ACI Worldwide, $1bn Nasdaq listed company. Chairman Dubai Football Club.

Email : addh23@r.postjobfree.com

Phone : +971-***-***-***

Year Certificate

2018 Basic food hygiene Training

2016 Diploma in Desktop Publishing

2016 Certificate in Desktop Publishing

2007 Senior Secondary School Certificate (SSCE)

2001 First School Leaving Certificate (FSLC).

Contact this candidate