Paul Alain Foca

King Faisal Street, Al Qasamia, Sharjah

*** *** *** – addh1u@r.postjobfree.com

CUSTOMER SERVICE

Professional Summary

Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly Waiter. Seasoned Waiter focused on maximizing customer satisfaction, coaching new staff and maintaining smooth operations. Knowledgeable in all customer-facing areas and how to identify and solve problems before they grow. Talented Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customer requests in an efficient and courteous manner.

Skills

Top-tier, full-service dining background

Committed team player

Sanitation requirements

Cash handling expert

Flexible schedule capability

High energy

Hospitality expertise

Work History

As Waiter at Majid Al Houli LLC-Chelsea Burger,Dubai: 2016 - 2018

Bussed and reset tables and kept the dining room and work areas clean.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Affected quick resolutions to customer problems and brought in management when needed.

Completed finishing touches such as garnishes on dishes before final delivery.

Prepared for large parties and reservations, anticipating planning and staffing needs.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Knowledge on mocktails.

Knowledge in POS system. (Square, Lightspeed, Toast)

As Customer Service Representive at National Social Insurance Fund, Yaoundé, Cameroon: 2014 - 2016

Assisted customers promptly and politely, in person and via telephone.

Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Provided elevated customer experience to generate a loyal clientele.

Directed calls to appropriate individuals and departments.

Communicated all store initiatives and promotions to customers to generate return business.

Education

Bachelor Of Education, University Of Buea,Cameroon (2010)

GCE Advanced Level, Government Bilingual High School, Bamenda,Cameroon (2007)

GCE Ordinary Level, Government Bilingual High School, Bamenda, Cameroon (2006)

Language

ENGLISH can speak and write

FRENCH can speak and write

Hobbies : Sports, Participating in community development, Music, etc.

Sports, participating in community development, Music, Football, Reading etc…

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