Craig Bozza addgzn@r.postjobfree.com

*** **. ***** ******

Rochester, NY 14616

585-***-****

Certifications and Knowledge Base

Veeam VMCE, VMSP, and VMTSP certified. Familiarity with Veeam products, VCC backup, and Replication. Microsoft MCSE and MCNE. Lean Six Sigma Certified, Certified in ITIL 2017 (all 5 Cores), O365 tenants and applications. O365 migration Specialist. All Microsoft Exchange Server versions, as well as Windows 7, 8, 8.1, and 10 Operating Systems. Office Suites 2010, 2013, and 2016. A+ Certified. Knowledge of NAS/SAN, Cisco Wireless, multiple anti-virus platforms, TCP/IP, WAN/LAN Configuration and multiple ticketing systems. Dell Certified Technician for Laptops, Desktops, Wyse Thin Clients, Printers, and EMC Servers.

OffsiteDataSync/J2 Global

Customer Service Manager/Infrastructure Liaison May, 2019 – Present

Oversee a diverse number of Tier I, II, and III support personnel supporting all Veeam products including vSphere, vCloud Director, VBR, VBO, and all other Veeam products.

Work as a liaison to the NetOps team for architecting and building out the hardware cabinets to increase storage capacity and process flow.

Coast Professional, Inc.

Director of IT Infrastructure October, 2018 – January, 2019

Implementation and team development planning for future services. Oversee a Desktop Support Team as well as a System Administration/Engineering Team.

Play key role in strategy/roadmap of major initiatives– Office 365, Azure, MDM, Skype for Business, etc.

Design and implement automation tasks for endpoint standardization and ensuring stability and optimization of processing and server environments.

Architect data backup and business continuity plans/disaster recovery.

St. John’s Home

Sr. Network Systems Specialist – Contract May, 2018 – October 2018

Assist in maintaining the entire internal and external network infrastructure, from VLAN to Fiber, Servers, and all-inclusive hardware.

Act as the Project manager for high visibility projects and rollouts. Keep high level executives aware of timeframes, costs, and budgetary limitations.

Manage the entire Exchange environment including but not limited to mailboxes, Distributions Lists, Shared mailboxes, Security Groups in both Exchange and Active Directory.

RES Exhibit Services, LLC

Director of Information Technology May, 2017 – March 2018

Report directly to the Executive Committee and CEO to oversee all aspects of the network infrastructure, security, and overall hygiene of the WAN, LAN, and VPN.

Develop strategies with 3rd Party vendors that will benefit RES and create internal efficiencies throughout the organization.

Monitor and maintain all 3rd Party service agreements and service contracts. Review and negotiate terms as necessary.

Xerox Corporation June, 2015 – April, 2017

Sr. Service Delivery Manager – Global Messaging

Responsible for day to day Global Microsoft Exchange (O365) environment operations in 32 countries with ~132,000 mailboxes.

Report on Exchange metrics regarding uptime, mailbox issues, and general information postings.

Work with networking and extranet teams to troubleshoot Federated Trust issues with clients.

Process Exchange requests with the proper Help Desk groups, such as Shared mailboxes, Distribution Lists, Generic and Hybrid accounts.

University of Rochester Medical Center June, 2013 – April, 2015

Information Services Division – Contract via Kane ITS Solutions

Sr. IT Analyst - Contract

Work in Off-site ISD group remediating level 3 & 4 issues in ambulatory primary care sites.

Work with SCCM, Active Directory, ITIL, Exchange Server 2010, Server 2008 R2, Server 2010.

Perform break/fix on laptops and desktops as necessary.

Monitor firewalls and switches and review logs on a daily basis for remote sites.

IBM/Xerox Services/Johnson and Johnson August, 2010-April, 2013

LMW/GxP Support Specialist/Technician – Contract

Oversee pre-requisites for enterprise image builds, technical break/fix, and validations of GxP/LMW PC's for deployment in the Johnson & Johnson Manufacturing environment across the enterprise.

Oversee day to day operations for project management regarding enterprise technical break/fixes, compliance reports, validations, data collection management, user support, and product support.

Work with Research & Development to collect and maintain data for internal clinical trials for use in the J&J fluid analyzers.

Paychex, Inc. Rochester, NY 1997-2004

Human Resource Services IT Operations/Support Director

Managed the Project Support group responsible for evaluating, analyzing, and presenting new processes that would create efficiencies within the organizational IT structure.

Managed Call Center and ticketing systems for Human Resource Services that consisted of 300 Call Center Agents, 15 supervisors, and serviced over 256,000 clients.

Management of all desktop & server enterprise environments within the Human Resource Services Division up to & including server/desktop migration, software testing, software deployment, software troubleshooting, VoIP, & Microsoft OS & Office support.

Strategically oversee new business acquisitions and implement acquired technology into current mainstream environment.

Security Clearances:

Federal Department of the Treasury

Federal Department of Education

Federal Bureau of Investigation – Level 3

DOD (Department of Defense) – Grade 7

Graduate of Aquinas Institute

Regents in Mathematics and Science

Graduate of Sapienza, Universita di Roma, Rome Italy

Corso Vittorio Emanuele II n. 244 00186 Roma

2 year Masters in Computer Engineering/Management

2 year Masters in Business Administration

*References available upon request

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